I’ve attached a PDF containing two documents specific to Mr***’s purchase First of all, he agreed to our terms by signing the bidder card on the back, which clearly states “I have been specifically warned that I may not rely on any descriptions or written or verbal statements by SIERRA, or any party acting on SIERRA’S behalf.” The second document is the invoice Again, he signs the invoice on the 2nd page as a continuum to the first page where it states “I have been given ample opportunity to inspect all merchandise and or vehicles prior to the auction I have been advised NOT to purchase any item I have not fully inspected All vehicles and other items are sold “AS IS-NOT EXPRESSLY WARRANTED OR GUARANTEED” The statement goes on, but this condition is specific to Mr***’s complaint I am asking that the Revdex.com close this case based on the above information and the fact that he agreed to these terms with his signature acknowledgementRegards, [redacted] | President | Sierra Auction Management, Inc
In response to the subject case: Mr***, as with all of our buyers, was given an opportunity to preview the vehicles on the Friday before our Saturday auction All potential buyers are allowed to start the vehicles, check the engines, and bring experts in to go over the vehicle in great detail We encourage this, as we are a licensed Arizona Public Consignment Auction Dealer, meaning that we take vehicles on consignment and do not know of their condition Our particular licensing allows us to auction vehicles without any implied warranty of any kind or any sort of emissions testing requirement Mr [redacted] apparently did not preview any vehicles nor did he read the Terms and Conditions of the auction, which explicitly state that there will be a 12% Buyers Premium with all purchases along with sales tax and a $title administration fee This is announced by the auctioneer, spelled out on our website, and posted internally at the auction site By placing a $deposit and signing a bidders card, he agreed to those termsHe was given a catalog that has these terms along with the description of the vehicle Had he researched the vehicle prior to buying it, the VIN # would have indicated whether this vehicle was a 2-wheel or 4-wheel drive Our description of the vehicle did not indicate 4-wheel drive, as we typically state that in a vehicle’s description because wheel drive vehicles bring more money I’m not sure who he asked, but our employees (day laborers and others) are told not to make an opinion on any vehicle, as they are not experts It is up to the customer to decide what features are on the vehicle A customer should never rely upon an opinion of someone they do not know or trust This particular vintage vehicle had 192,miles on it when Mr [redacted] bought it – for any car of that vintage and mileage, the chances that it is going to be a reliable car without some work are remote I am sorry that he had a bad experience with his purchase, as we sell thousands of cars per year to satisfied buyersHad Mr [redacted] taken a little time to research, he could have saved himself many of the headaches he mentions We had cars in that auction, so there were other vehicles to choose from that may have satisfied his need for a 4-wheel drive vehicleUnfortunately, we cannot refund or exchange based on the above conditions If he would like to re-consign the vehicle to the auction without a commission fee, we will accept it as long as he puts the title into his name Best regards, [redacted] | President | Sierra Auction Management, Inc
I am responding to Mr [redacted] complaint that he was a winning bidder on lot 91, a Ford Mustang for $ Mr [redacted] does not understand the auction process as it relates to vehicles and did not read any of our terms and conditions when bidding on this vehicle First of all, we do not sell vehicles online only We are required by state law to auction vehicles via a live bid caller, which means the bids he was placing on this vehicle were only PRE-BIDS When the live auction starts, the highest Pre-bid is the starting bid for the live auction Since Mr [redacted] did not participate in the live online simulcast auction, the vehicle was eventually sold to a live bidder onsite for $2, The note in [redacted] system that states the item was “passed” is entered when the item does not sell online or does not have active online participation It is not meant to be the final disposition of the asset We record all auctions, so Mr [redacted] , for $20, can have an audio snippet of the vehicle being sold through our live auction processHe was not the winning bidder for this vehicle and thus this case should be closed
I’ve attached a PDF containing two documents specific to Mr***’s purchase First of all, he agreed to our terms by signing the bidder card on the back, which clearly states “I have been specifically warned that I may not rely on any descriptions or written or verbal statements by SIERRA, or any party acting on SIERRA’S behalf.” The second document is the invoice Again, he signs the invoice on the 2nd page as a continuum to the first page where it states “I have been given ample opportunity to inspect all merchandise and or vehicles prior to the auction I have been advised NOT to purchase any item I have not fully inspected All vehicles and other items are sold “AS IS-NOT EXPRESSLY WARRANTED OR GUARANTEED” The statement goes on, but this condition is specific to Mr***’s complaint I am asking that the Revdex.com close this case based on the above information and the fact that he agreed to these terms with his signature acknowledgementRegards, [redacted] | President | Sierra Auction Management, Inc
In response to the subject case: Mr***, as with all of our buyers, was given an opportunity to preview the vehicles on the Friday before our Saturday auction All potential buyers are allowed to start the vehicles, check the engines, and bring experts in to go over the vehicle in great detail We encourage this, as we are a licensed Arizona Public Consignment Auction Dealer, meaning that we take vehicles on consignment and do not know of their condition Our particular licensing allows us to auction vehicles without any implied warranty of any kind or any sort of emissions testing requirement Mr [redacted] apparently did not preview any vehicles nor did he read the Terms and Conditions of the auction, which explicitly state that there will be a 12% Buyers Premium with all purchases along with sales tax and a $title administration fee This is announced by the auctioneer, spelled out on our website, and posted internally at the auction site By placing a $deposit and signing a bidders card, he agreed to those termsHe was given a catalog that has these terms along with the description of the vehicle Had he researched the vehicle prior to buying it, the VIN # would have indicated whether this vehicle was a 2-wheel or 4-wheel drive Our description of the vehicle did not indicate 4-wheel drive, as we typically state that in a vehicle’s description because wheel drive vehicles bring more money I’m not sure who he asked, but our employees (day laborers and others) are told not to make an opinion on any vehicle, as they are not experts It is up to the customer to decide what features are on the vehicle A customer should never rely upon an opinion of someone they do not know or trust This particular vintage vehicle had 192,miles on it when Mr [redacted] bought it – for any car of that vintage and mileage, the chances that it is going to be a reliable car without some work are remote I am sorry that he had a bad experience with his purchase, as we sell thousands of cars per year to satisfied buyersHad Mr [redacted] taken a little time to research, he could have saved himself many of the headaches he mentions We had cars in that auction, so there were other vehicles to choose from that may have satisfied his need for a 4-wheel drive vehicleUnfortunately, we cannot refund or exchange based on the above conditions If he would like to re-consign the vehicle to the auction without a commission fee, we will accept it as long as he puts the title into his name Best regards, [redacted] | President | Sierra Auction Management, Inc
I am responding to Mr [redacted] complaint that he was a winning bidder on lot 91, a Ford Mustang for $ Mr [redacted] does not understand the auction process as it relates to vehicles and did not read any of our terms and conditions when bidding on this vehicle First of all, we do not sell vehicles online only We are required by state law to auction vehicles via a live bid caller, which means the bids he was placing on this vehicle were only PRE-BIDS When the live auction starts, the highest Pre-bid is the starting bid for the live auction Since Mr [redacted] did not participate in the live online simulcast auction, the vehicle was eventually sold to a live bidder onsite for $2, The note in [redacted] system that states the item was “passed” is entered when the item does not sell online or does not have active online participation It is not meant to be the final disposition of the asset We record all auctions, so Mr [redacted] , for $20, can have an audio snippet of the vehicle being sold through our live auction processHe was not the winning bidder for this vehicle and thus this case should be closed