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Sierra Bushman

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Sierra Bushman Reviews (1)

Review: Had Sierra Bushman out on 4/14/14 for "tree trimming".All the dead debris in the tree was not removed.The crew left and I called Sierra Bushman's office the next day.Left voice mail messages more than 10 times over a 10 day period asking for a return call.The last time I called on the 23rd with only leaving a voice mail as my option I hung up and set my cell phone to not show my phone number and guess what, at 09:01am [redacted] answered!I heard his wife,who runs the office,in the background giving him info on my calls and complaint.[redacted] said he would be out on Monday the 28th to look at the problem.All was good and we both hung up.At 09:06 [redacted] called back.He started yelling "I thought you were a nice guy.My guys did what they were suppose to.You just want me to clean your whole tree for free". His banter continued for about 5 more minutes.I tried to explain I only wanted what was in the price quote signed by him when [redacted] interrupted me and said "I will see you on Monday".Monday came and [redacted] did not show. One of his crew did show up and cleaned out the tree as quoted. His employee did not remove or chip up the debris that was removed that day. He just left.I have pictures of the debris in the tree and the debris left on the ground after the second visit.I have no way of getting rid of this debris myself,I have tried cutting it up and putting it in my yard waste garbage can but realized it would take 15-20 garbage cans and 8 months to get rid of it.I have tried calling Sierra Bushman office and [redacted]'s cell number but all I get is voice mail.I have made many calls and left many vm.I also called El Dorado Disposal and told them what happened and what disposal options were available for me.I was told by "Michelle" that my only realistic option was to rent a dumpster for a week at $160 minimum.She said she was sorry to hear about a local company treating their customers like crap and said she would let people know about them as well.Desired Settlement: I want the debris removed but don't want Sierra Bushman here any more. They can pay for a dumpster to be delivered and removed from my yard or they can refund me my money for service. Either way I want to be notified before any action is taken so I know what to expect and when. All I ever wanted was the work performed as quoted. I do not need this DRAMA. I have copies of the quote for service as well as a documented list of phone calls with their dates and times.

Business

Response:

This is [redacted] ,owner of sierra bushmen, an I am responding to [redacted]s complaint. The job was bid for only one part of the oak to have the dead wood removed which consisted of 2 large arms to be removed. When I wrote the bid for $350 it was for my climber to go in remove the dead snags in one part of the tree but since I wrote just dead snag removal in oak he was un happy that the whole tree was not done. We went back and did the rest of the tree for free since our written bid said dead wood removal in oak even tho that is not what [redacted] an I discussed as the job that's what was wrote. To do the whole tree would have been $800. Now we went back and did the rest of the tree while [redacted] was there and he was aware that the debri was being left there for him to dispose off. He paid us told us what a good job we did and we have not heard from him untill this complaint. He has never tried to contact us regarding the debri and was aware that it was being left there since he got his whole tree done for $350. That was the agreement. We are vary sorry that [redacted] is unhappy and will be willing to send a crew to pick up the debri at no charge. But we are not willing to pay for a dumpster nor give him a refund for services already rendered but will gladly have the small amount of debri in question removed.

[redacted]

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Description: Lawn & Garden Equipment & Supplies

Address: 6221 Gray Rock Rd, Somerset, California, United States, 95684-9289

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