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Sierra Car Wash

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Sierra Car Wash Reviews (2)

I am an owner of a [redacted] Company and on March 16th, 2014 my employee [redacted] drove to have our compnay van washed, which is a 2013 Nissan at The Sierra Express Carwash at 2805 N. McCarran Blvd., Sparks, Nv. The Employee, [redacted], had the van washed and then drove to our office and noticed that the roof of the van had a long scratch on the top of it. [redacted] went right back to the carwash and talked with a worker by the name of [redacted], that said his manager was out of town and he would be back on Thursday March 20, 2014. The manager has never called and the employee at the carwash said they were not responsible for the long scratch on the roof because of our employee driving off the property. Our employee, [redacted], did not see the scratch until he got back to the office and then he immediately retured to the carwash. It has now been over a month and still I have not received a call from the manager of the carwash. As a business owner this is poor customer service and just to deny responsibility is plain wrong and if that is how they treat the paying customer, that's wrong. I would like the phone call from the manager, I understand his name is Jon to please call me.Desired SettlementI would like the scratch on top of my van fixed.

I went to car wash and car was damaged when exiting the car wash by an extreemly high speed bump placed as the car exits the wash the car was damaged to the point that the car has damage under the driver door and when I brought it to the attention of the manager he informed me that this has never happened before and I filled out an incedent report and contacted the main office and informed them and talked to someone else who gave me exactly the same answer to my question and refused to give me any needed information as to there insurance information I was treated very rudely and my car is still not repaired nor has anything been done to remedy my complaintProduct_Or_Service: car washDesired SettlementI would like my car repairedBusiness Response Dear Ms. [redacted]. My name is [redacted] and I am the owner of the Sierra Car Wash in Carson City. I am sorry that you had a problem at our business. I was there yesterday and interviewed our manager and others regarding your complaint.I know that you visited our site and spoke with [redacted] regarding your concern. I was able to look at the paint your car left on the speed bump and it is obvious to me that you must have been distracted because you did turn the car to the right, but apparently to late and and your drivers side scraped the speed bump leaving a mark of red paint.You were driving your car and we were not driving your car. Had we been in control of your car and damaged it, we would of course take care of that. You must understand that as a small business we can only take responsibility for damage we cause, not damange caused by others when they are in control of their cars.I am sorry to hear about your car, but we are not finically responsible for the damage you say occurred. You were in control of your car. I know that [redacted] showed you cars coming off the conveyor and none of them experienced this problem. Sincerely,[redacted]

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Description: Car Wash & Polish

Address: 55 Clovis Ave, Clovis, California, United States, 93612-1111

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