Sierra Collision & Towing

Initial Business Response / [redacted] (1000, 5, 2015/11/06) */ Virginia also contacted her club of membership (AAA Ohio Auto Club), requesting to talk about this issue that occurred in our (AAA Akron) territoryWe worked with that club to provide a refund of $for her portion of the membership on that accountWe took the opportunity to review the call, and to help educate the call receiver on their options when a customer makes a specific provider request, and especially when the member is in a potentially or particularly unsafe locationAAA Ohio Auto Club spoke directly with the customer to reach the amicable solution, and our Road Service customer service rep will also be following up with MrsH [redacted] directly, per her request via AAA OAC

We are investigating the circumstances of this event, and will reply further with our efforts to appease our memberThank you, Kevin Thomas

We apologize for the lengthy delay in service
delivery on this call.The service was rendered to a member of the AAA Ohio Auto ClubWe do not hold their dues, so if a membership refund is the desired outcome, they will have to seek this through their club of membershipAs always, we will be available to the AAA OAC if they wish us to be involved in recompense. Thanks you,Kevin ThomasAAA Akron Auto Club

Initial Business Response /* (1000, 5, 2015/06/29) */
We verified that the call was not counted as one of the annual entitlement calls, and concur that we should have and continually need to be vigilant in managing services requests through the entire process and including fulfillment
Initial
Consumer Rebuttal /* (2000, 7, 2015/07/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We have been assured by this response that the call was not counted as one of our annual entitled tows and they have acknowledged that the call should have been managed better from dispatch thru fulfillment

Initial Business Response /* (1000, 5, 2015/11/06) */
Virginia also contacted her club of membership (AAA Ohio Auto Club), requesting to talk about this issue that occurred in our (AAA Akron) territory. We worked with that club to provide a refund of $114.50 for her portion of the membership on...

that account. We took the opportunity to review the call, and to help educate the call receiver on their options when a customer makes a specific provider request, and especially when the member is in a potentially or particularly unsafe location. AAA Ohio Auto Club spoke directly with the customer to reach the amicable solution, and our Road Service customer service rep will also be following up with Mrs. H[redacted] directly, per her request via AAA OAC.

I am rejecting this response because: It says nothing. Simply that they are investigating

We are investigating the circumstances of this event, and will reply further with our efforts to appease our member. Thank you, Kevin Thomas