Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. Regards,
*** ***
On August 11, 2015 we received a call from the [redacted] stating the cordless phone was not working and a replacement was needed. Sierra ordered and installed a replacement phone on 8/17. On 8/24 we were informed the coverage for the cordless was not adequate. We dispatched a technician on...
8/27 to move 1 of the cell stations in an attempt to provide the needed coverage without incurring the expense of adding additional hardware. It was determined at that time an additional cell station would be required to meet the customers needs. [redacted] was informed at that time we would need to add another cell station, she stated “she would check with the owner to see what he wanted to do”. On 9/3 we received a call with the go ahead to add the additional equipment. On 9/11 a technician was dispatch to add the equipment after which the customers needs were met. Sierra was never asked for pricing of any kind during this entire process. We have been servicing this account since 2005 therefore would have no reason to believe the [redacted] would not be familiar with our pricing structure. The original cordless was installed in 2009 and never had a coverage issue. At one point during the process we were informed the property was under new ownership and the required coverage of the cordless had changed as well. We would have been more than happy to provide a quote for any of the work had we been asked to do so as opposed to being asked to do the work with no apparent regard to pricing until after the fact.Thank you [redacted]Service Coordinator
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. Regards,
*** ***
On August 11, 2015 we received a call from the [redacted] stating the cordless phone was not working and a replacement was needed. Sierra ordered and installed a replacement phone on 8/17. On 8/24 we were informed the coverage for the cordless was not adequate. We dispatched a technician on...
8/27 to move 1 of the cell stations in an attempt to provide the needed coverage without incurring the expense of adding additional hardware. It was determined at that time an additional cell station would be required to meet the customers needs. [redacted] was informed at that time we would need to add another cell station, she stated “she would check with the owner to see what he wanted to do”. On 9/3 we received a call with the go ahead to add the additional equipment. On 9/11 a technician was dispatch to add the equipment after which the customers needs were met. Sierra was never asked for pricing of any kind during this entire process. We have been servicing this account since 2005 therefore would have no reason to believe the [redacted] would not be familiar with our pricing structure. The original cordless was installed in 2009 and never had a coverage issue. At one point during the process we were informed the property was under new ownership and the required coverage of the cordless had changed as well. We would have been more than happy to provide a quote for any of the work had we been asked to do so as opposed to being asked to do the work with no apparent regard to pricing until after the fact.Thank you [redacted]Service Coordinator