On August 11, we received a call from the [redacted] stating the cordless phone was not working and a replacement was neededSierra ordered and installed a replacement phone on 8/On 8/we were informed the coverage for the cordless was not adequateWe dispatched a technician on 8/to move of the cell stations in an attempt to provide the needed coverage without incurring the expense of adding additional hardwareIt was determined at that time an additional cell station would be required to meet the customers needs [redacted] was informed at that time we would need to add another cell station, she stated “she would check with the owner to see what he wanted to do”On 9/we received a call with the go ahead to add the additional equipmentOn 9/a technician was dispatch to add the equipment after which the customers needs were metSierra was never asked for pricing of any kind during this entire processWe have been servicing this account since therefore would have no reason to believe the [redacted] would not be familiar with our pricing structureThe original cordless was installed in and never had a coverage issueAt one point during the process we were informed the property was under new ownership and the required coverage of the cordless had changed as wellWe would have been more than happy to provide a quote for any of the work had we been asked to do so as opposed to being asked to do the work with no apparent regard to pricing until after the fact.Thank you [redacted] Service Coordinator
On August 11, we received a call from the [redacted] stating the cordless phone was not working and a replacement was neededSierra ordered and installed a replacement phone on 8/On 8/we were informed the coverage for the cordless was not adequateWe dispatched a technician on 8/to move of the cell stations in an attempt to provide the needed coverage without incurring the expense of adding additional hardwareIt was determined at that time an additional cell station would be required to meet the customers needs [redacted] was informed at that time we would need to add another cell station, she stated “she would check with the owner to see what he wanted to do”On 9/we received a call with the go ahead to add the additional equipmentOn 9/a technician was dispatch to add the equipment after which the customers needs were metSierra was never asked for pricing of any kind during this entire processWe have been servicing this account since therefore would have no reason to believe the [redacted] would not be familiar with our pricing structureThe original cordless was installed in and never had a coverage issueAt one point during the process we were informed the property was under new ownership and the required coverage of the cordless had changed as wellWe would have been more than happy to provide a quote for any of the work had we been asked to do so as opposed to being asked to do the work with no apparent regard to pricing until after the fact.Thank you [redacted] Service Coordinator