Sierra Direct

Initial Business Response /* (1000, 9, 2015/11/16) */
Contact Name and Title: Ken H***
Contact Phone: ***
Contact Email: ***
In summary, all charges have been billed to primary and secondary in order to receive payment form insurances Any placements with
collection agency have been closed, and I have confirmed with the collection agency that patient's credit history has not been impacted
DOS: 1/17/and 1/28/
-Primary payment received/posted on 2/23/
-Secondary billing info received was filed on 2/23/
-Denial received 3/25/stating that we need to re-file with correct billing info
-Bills sent to patient 6/7/15, 7/5/
-Final notice letter sent 7/22/
-Charges rolled to collection agency on 8/17/
-Patient changed secondary insurance info on patient portal same day charges rolled to collection agency on 8/17/ However, patient entered the ID# and group name in the wrong fields so they filed with opposite information
-Call was received 10/6/to correct filing info and advise collection agency to put account on hold Charges were filed electronically but needed to be sent via paper claim to include primary EOBs
-Email request to collection agency today, 11/13/15, to close this patient entire account at agency and remove balance from her credit report, if reported We received a response that they closed the account and that they have not reported anything to date
-Re-filed to the updated insurance info/secondary via mail with primary EOB's attached after re-opening the balances in our system
-Procedure on DOS: 1/28/was denied for bundling Appeal has been sent
DOS: 3/27/
-Primary payment received /posted on 5/5/
-Secondary billing info received was filed on 5/5/
-Denial received 5/27/stating we need to re-file with correct billing info
-Bills sent to patient 6/7/15, 7/5/
-Final notice letter sent 8/19/
-Charges rolled to collections agency on 9/14/
-Call was received 10/6/to correct filing info and advise collections agency to put account on hold Charges were filed electronically but needed to be sent via paper claim to include primary EOBs
-Sent email request to collections agency today to close this patient's entire account at collections agency and to remove balance from her credit report, if reported I have already received a response that they closed the account and that they have not reported anything to date
-Re-filed to the updated insurance info/secondary via mail with primary EOBs attached after re-opening the balances in our billing system