Sierra Eye Medical Group, Inc.

In September 2017, I sent Sierra Eye Medical Group a letter requesting documentation of all of my charges, insurance payments and write-offs and payments they requested when I was physically in their office, which I charged to a credit card I did this because according to the documentation I had obtained from my insurance company regarding charges that were submitted, payments that were made, payments from my credit card and a statement they sent me requesting more money-I had overpaid them by $not counting the additional money they were requestingI included copies of all my documentation from EOB's and credit cardsI requested a refund for my overpaymentI have only ever received that one statement from them, requesting the additional money and it had no breakdown of the dates of service, individual charges for that date or payments applied
No such documentation was ever sent to me and they turned me over to a collection agency for the additional amount they were bill

I am rejecting this response because:
Tasha states that they, in fact, complied with my request for an "itemized printout" and ""sent letters to reach out to me." No itemized printout was ever provided to me, by mail or otherwise, and the only "letter" they sent to me was the one stating that I had been terminated from their office.However, I did find an itemized printout in the response you sent me. And it only took a Revdex.com complaint to get it. I do appreciate your being able to get me the printout I was unable to obtain and wish to be done with thisNo further help on your side is requested.As I stated in my original complaint, I was never going to return to this office anyway over their practice of requesting payments from patients AFTER they had been prepped for surgery and couldn't see.Again, thank you for your assistance.*** ***

As Mrs. [redacted] has stated that she was requested to make payment AFTER she was prepped for surgery, our office policy is to let all patients know what their out of pocket cost will be for their procedures and it's usually done ahead of time, however there are times patients have procedures done on the same day as their visits with the doctor. Our billing department will advise the patient and give them the option to pay their copay/coinsurance if prepared to pay and if not we will allow payment arrangements if necessary. Should you need any further assistance I can be reached at ###-###-####

In response to the complaint filed against Sierra Eye Medical Group, Inc. we did comply with the patient, Mrs. [redacted]'s request for an itemized print out of her services. We had made numerous attempts to contact the patient by phone leaving messages for her to return our call to go over...

her account in detail with her to clear up the confusion that she overpaid. The patient was confusing the payments she made to Sierra Eye Medical Group, Inc. and her payments she made to Sierra Ambulatory Surgery Center which are two separate entities. I have enclosed all copies of correspondences from patient, all payments received from patient and insurance payments for both entities, With the attached documentation you will find that there is not an overpayment refund of $128A8 due back to the patient, in fact you will see that there is still a balance due from the patient for her services on 06/07/2017 of $70.84 plus the additional finance charges of $5.30 for the delinquency of her account. Again we had made numerous attempts via phone and letters to patient to try and reach out to her to prevent her account from being sent to collections and we did not receive any return calls. Should you have any questions I can be reached at ###-###-####.