In September 2017, I sent Sierra Eye Medical Group a letter requesting documentation of all of my charges, insurance payments and write-offs and payments they requested when I was physically in their office, which I charged to a credit card I did this because according to the documentation I had obtained from my insurance company regarding charges that were submitted, payments that were made, payments from my credit card and a statement they sent me requesting more money-I had overpaid them by $not counting the additional money they were requestingI included copies of all my documentation from EOB's and credit cardsI requested a refund for my overpaymentI have only ever received that one statement from them, requesting the additional money and it had no breakdown of the dates of service, individual charges for that date or payments applied No such documentation was ever sent to me and they turned me over to a collection agency for the additional amount they were bill
As Mrs [redacted] has stated that she was requested to make payment AFTER she was prepped for surgery, our office policy is to let all patients know what their out of pocket cost will be for their procedures and it's usually done ahead of time, however there are times patients have procedures done on the same day as their visits with the doctorOur billing department will advise the patient and give them the option to pay their copay/coinsurance if prepared to pay and if not we will allow payment arrangements if necessaryShould you need any further assistance I can be reached at ###-###-####
In response to the complaint filed against Sierra Eye Medical Group, Incwe did comply with the patient, Mrs [redacted] 's request for an itemized print out of her servicesWe had made numerous attempts to contact the patient by phone leaving messages for her to return our call to go over her account in detail with her to clear up the confusion that she overpaidThe patient was confusing the payments she made to Sierra Eye Medical Group, Incand her payments she made to Sierra Ambulatory Surgery Center which are two separate entitiesI have enclosed all copies of correspondences from patient, all payments received from patient and insurance payments for both entities, With the attached documentation you will find that there is not an overpayment refund of $128Adue back to the patient, in fact you will see that there is still a balance due from the patient for her services on 06/07/of $plus the additional finance charges of $for the delinquency of her accountAgain we had made numerous attempts via phone and letters to patient to try and reach out to her to prevent her account from being sent to collections and we did not receive any return callsShould you have any questions I can be reached at ###-###-####
In September 2017, I sent Sierra Eye Medical Group a letter requesting documentation of all of my charges, insurance payments and write-offs and payments they requested when I was physically in their office, which I charged to a credit card I did this because according to the documentation I had obtained from my insurance company regarding charges that were submitted, payments that were made, payments from my credit card and a statement they sent me requesting more money-I had overpaid them by $not counting the additional money they were requestingI included copies of all my documentation from EOB's and credit cardsI requested a refund for my overpaymentI have only ever received that one statement from them, requesting the additional money and it had no breakdown of the dates of service, individual charges for that date or payments applied No such documentation was ever sent to me and they turned me over to a collection agency for the additional amount they were bill
As Mrs [redacted] has stated that she was requested to make payment AFTER she was prepped for surgery, our office policy is to let all patients know what their out of pocket cost will be for their procedures and it's usually done ahead of time, however there are times patients have procedures done on the same day as their visits with the doctorOur billing department will advise the patient and give them the option to pay their copay/coinsurance if prepared to pay and if not we will allow payment arrangements if necessaryShould you need any further assistance I can be reached at ###-###-####
In response to the complaint filed against Sierra Eye Medical Group, Incwe did comply with the patient, Mrs [redacted] 's request for an itemized print out of her servicesWe had made numerous attempts to contact the patient by phone leaving messages for her to return our call to go over her account in detail with her to clear up the confusion that she overpaidThe patient was confusing the payments she made to Sierra Eye Medical Group, Incand her payments she made to Sierra Ambulatory Surgery Center which are two separate entitiesI have enclosed all copies of correspondences from patient, all payments received from patient and insurance payments for both entities, With the attached documentation you will find that there is not an overpayment refund of $128Adue back to the patient, in fact you will see that there is still a balance due from the patient for her services on 06/07/of $plus the additional finance charges of $for the delinquency of her accountAgain we had made numerous attempts via phone and letters to patient to try and reach out to her to prevent her account from being sent to collections and we did not receive any return callsShould you have any questions I can be reached at ###-###-####