Sierra Glass

In response to Complaint # [redacted] Item # the window screens , Customer asked for a ballpark quote and was told between & dollars each , to replace screen material If the spline is not worn it is common practice to use the existing spline .when customer returned with really bad attitude ( screaming @ myself & employees ) I should have returned the product , Instead we replaced the spline Window screen are still with customer & payment has been canceled.Item # Door rescreens , Customer was quoted $ per door this did not include the replacement of the rollers Once again customer was rude to my employees & I repeat the quote did not include the rollers & was added at customers request Doors are with customer & payment was canceled .Item # Glass to pattern - I saw the glass myself & all fourteen pieces were cut to the pattern we were given I was never told otherwise and never given a chance to rectify problem Glass is also in customers possession & payment has been canceled .So in conclusion customer received $ worth of merchandise for free and still wants to complain because of his poor attitude [redacted] - OwnerSierra Glass Inc