Sierra Grande Suites

This not just a matter of making a goodwill adjustment, apartment communities are subject to federal and state laws; what we do for one person we are required to do for allMr [redacted] submitted one photograph which completely proved our pointFrom a distance the outside of the stove looks clean but if you zoom in to the burners and drip pans you can clearly see that all four are dirty; we would never move anyone into an apartment with dirty burners and drip pans and therefore we expect them to be clean when they move outIf Mr [redacted] would like to submit photographs of the inside of the oven and the interior and exterior of all the cabinets and those are all clean then I will make an adjustment to his charges but he will not get a full refund as he submitted proof himself that the range was in fact not left clean

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.We are well aware of the terms of our lease regarding the condition of the apartment that must be conformed to, upon our vacating of the premisesFor this reason, we took great care and time to ensure that the apartment was very clean before we departedSo that we might prove that the apartment was clean, we took photos of every part of the apartmentThe close up photos of the range and all cabinets clearly shows that these items are cleanThe photos are date and time stamped within minutes of our departureThe response letter from Sierra Grande apartments states that it took 1/boys to clean the rangeDoes the management expect anyone to believe that the range really took this long to clean? This is clearly an untruthPlease examine the enclosed photo of the range and it is clear the management has not told the truth, Further, would any person take photos of their apartment to prove it was left clean, if the photos showed that it was dirty? People who leave apartments dirty when the move out, do not take extensive photographic evidence to prove they cleaned itI have proof that the apartment was left cleanDoes the management have photos showing it was left dirty, with date and time stamps? If not, this matter is settled and a full refund should be issued Regards, [redacted]

These "residential suites" are nothing more than a run down, dated and dirty cheap hotelTypical low class residents, guests and especially "management"What a joke! They will try to get $$ from you anyway they canMy son was going to rent a studio here, but after we experienced the "management" first hand we decided not to proceedKept his money anywayBEWARE! YOU HAVE BEEN WARNED! Stay clear of this dump and their minimum wage staff

I am writing in response to complaint ID # *** and *** *** were residents at Sierra Grande Apartments and Suites February 27, 2015-June 22, 2015; upon move in *** and *** signed a rental agreement that clearly states (Page 1,paragraph 4)"There will be an additional charge for excessive cleaning needed due to spot removal in carpets, markings on walls,removal of items left in unit and additional cleaning needed if move out check list is not completed etc." (Page 2, paragraph!) "The resident must leave the apartment in a clean and habitable condition, wear and tear excepted." (Page paragraph 5) "Resident agrees to exercise reasonable care in the use of the premises, furnishings and apartment community, and to maintain and re-deliver the same in a clean and safe condition, free from damage, unsightly debris, equipment or decor." Mr*** also signed a Notice of Intent to Vacate which clearly states under RESIDENT(S) MOVE OUT OBLIGATIONS (paragraph 2) "Management is available during office hours to conduct a move out inspection prior to resident(s) move outI understand if no apartment move out inspection is done by management with me prior to the time of move out, will pay all cleaning and damage charges if any are assessed by management." When the ***s left it was before office hours therefore they did not have an inspection done by management.The oven/range was left dirty enough that it took the housekeeper hours to clean it, in addition, the inside of the cabinets had crumbs and other food debris and the outside of the cabinets were greasyThe ***s were charged $for cleaning the range and $for cleaning the cabinets our standard charge for the cabinets and our minimum charge for the oven/range Mrand Mrs*** stated in their complaint that the manager told them the photos were not acceptableAs of today I, *** ***, the manager of Sierra Grande Apartments and Suites have never spoken to either Mror Mrs*** regarding this matterFurthermore no photos have ever been submitted to me as evidence of their claim Sierra Grande is a small apartment community,family owned and operated for the last thirty four yearsWe pride ourselves on providing a clean, quiet and comfortable place to live; we are not in the business of trying to "rip people off", we charged the ***s the same amount we would and have charged anyone else who moved out and left their oven/range and cabinets in the same condition

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We are well aware of the terms of our lease regarding the condition of the apartment that must be conformed to, upon our vacating of the premises. For this reason, we took great care and time to ensure that the apartment was very clean before we departed.So that we might prove that the apartment was clean, we took 64 photos of every part of the apartment. The close up photos of the range and all cabinets clearly shows that these items are clean. The photos are date and time stamped within 30 minutes of our departure.The response letter from Sierra Grande apartments states that it took 2 1/2 boys to clean the range. Does the management expect anyone to believe that the range really took this long to clean? This is clearly an untruth. Please examine the enclosed photo of the range and it is clear the management has not told the truth,Further, would any person take 64 photos of their apartment to prove it was left clean, if the photos showed that it was dirty?People who leave apartments dirty when the move out, do not take extensive photographic evidence to prove they cleaned it.I have proof that the apartment was left clean. Does the management have photos showing it was left dirty, with date and time stamps? If not, this matter is settled and a full refund should be issued.
Regards,
[redacted]

This not just a matter of making a goodwill adjustment, apartment communities are subject to federal and state laws; what we do for one person we are required to do for all. Mr. [redacted] submitted one photograph which completely proved our point. From a distance the outside of the stove looks clean but if you zoom in to the burners and drip pans you can clearly see that all four are dirty; we would never move anyone into an apartment with dirty burners and drip pans and therefore we expect them to be clean when they move out. If Mr [redacted] would like to submit photographs of the inside of the oven and the interior and exterior of all the cabinets and those are all clean then I will make an adjustment to his charges but he will not get a full refund as he submitted proof himself that the range was in fact not left clean.

I am writing in response to complaint ID # [redacted]. [redacted] and [redacted] were residents at Sierra Grande Apartments and Suites February 27, 2015-June 22, 2015; upon move in [redacted] and [redacted] signed a rental agreement that clearly states (Page 1,paragraph 4)"There will be an additional...

charge for excessive cleaning needed due to spot removal in carpets, markings on walls,removal of items left in unit and additional cleaning needed if move out check list is not completed etc."  (Page 2, paragraph!) "The resident must leave the apartment in a clean and habitable condition, normal wear and tear excepted." (Page 2 paragraph 5) "Resident agrees to exercise reasonable care in the use of the premises, furnishings and apartment community, and to maintain and re-deliver the same in a clean and safe condition, free from damage, unsightly debris, equipment or decor."     Mr. [redacted] also signed a Notice of Intent to Vacate which clearly states under RESIDENT(S) MOVE OUT OBLIGATIONS (paragraph 2) "Management is available during office hours to conduct a move out inspection prior to resident(s) move out. I understand if no apartment  move out inspection is done by management with me prior to the time of move out, 1  will pay all cleaning and damage charges if any are assessed by management."   When the [redacted]s left it was before office hours therefore  they did not have an inspection done by management.The oven/range was left dirty enough that it took the housekeeper 2.5 hours to clean it, in addition, the inside of the cabinets had crumbs and other food debris and the outside of the cabinets were greasy. The [redacted]s were charged $20 for cleaning the range and $20 for cleaning the cabinets our standard charge for the cabinets and our minimum  charge for the oven/range.   Mr. and Mrs. [redacted] stated in their complaint that the manager told them the photos were not acceptable.... As of today I, [redacted], the manager of Sierra Grande Apartments and Suites have never spoken to either Mr. or Mrs. [redacted] regarding this matter. Furthermore no photos have ever been submitted  to me as evidence of their claim.   Sierra Grande is a small apartment community,family owned and operated for the last thirty  four years. We pride ourselves on providing a clean, quiet and comfortable  place to live; we are not in the business of trying to "rip people off", we charged the [redacted]s the same amount we would and have charged anyone else who moved out and left their oven/range and cabinets in the same condition.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We are well aware of the terms of our lease regarding the condition of the apartment that must be conformed to, upon our vacating of the premises. For this reason, we took great care and time to ensure that the apartment was very clean before we departed.
So that we might prove that the apartment was clean, we took 64 photos of every part of the apartment. The close up photos of the range and all cabinets clearly shows that these items are clean. The photos are date and time stamped within 30 minutes of our departure.
The response letter from Sierra Grande apartments states that it took 2 1/2 boys to clean the range. Does the management expect anyone to believe that the range really took this long to clean? This is clearly an untruth. Please examine the enclosed photo of the range and it is clear the management has not told the truth,
Further, would any person take 64 photos of their apartment to prove it was left clean, if the photos showed that it was dirty?
People who leave apartments dirty when the move out, do not take extensive photographic evidence to prove they cleaned it.
I have proof that the apartment was left clean. Does the management have photos showing it was left dirty, with date and time stamps? If not, this matter is settled and a full refund should be issued.
Regards,
[redacted]

I am writing in response to complaint ID # [redacted] and [redacted] were residents at Sierra Grande Apartments and Suites February 27, 2015-June 22, 2015; upon move in [redacted] and [redacted] signed a rental agreement that clearly states (Page 1,paragraph 4)"There will be an additional charge for excessive cleaning needed due to spot removal in carpets, markings on walls,removal of items left in unit and additional cleaning needed if move out check list is not completed etc."  (Page 2, paragraph!) "The resident must leave the apartment in a clean and habitable condition, normal wear and tear excepted." (Page 2 paragraph 5) "Resident agrees to exercise reasonable care in the use of the premises, furnishings and apartment community, and to maintain and re-deliver the same in a clean and safe condition, free from damage, unsightly debris, equipment or decor."     Mr. [redacted] also signed a Notice of Intent to Vacate which clearly states under RESIDENT(S) MOVE OUT OBLIGATIONS (paragraph 2) "Management is available during office hours to conduct a move out inspection prior to resident(s) move out. I understand if no apartment  move out inspection is done by management with me prior to the time of move out, 1  will pay all cleaning and damage charges if any are assessed by management."   When the [redacted]s left it was before office hours therefore  they did not have an inspection done by management.The oven/range was left dirty enough that it took the housekeeper 2.5 hours to clean it, in addition, the inside of the cabinets had crumbs and other food debris and the outside of the cabinets were greasy. The [redacted]s were charged $20 for cleaning the range and $20 for cleaning the cabinets our standard charge for the cabinets and our minimum  charge for the oven/range.   Mr. and Mrs. [redacted] stated in their complaint that the manager told them the photos were not acceptable.... As of today I, [redacted], the manager of Sierra Grande Apartments and Suites have never spoken to either Mr. or Mrs. [redacted] regarding this matter. Furthermore no photos have ever been submitted  to me as evidence of their claim.   Sierra Grande is a small apartment community,family owned and operated for the last thirty  four years. We pride ourselves on providing a clean, quiet and comfortable  place to live; we are not in the business of trying to "rip people off", we charged the [redacted]s the same amount we would and have charged anyone else who moved out and left their oven/range and cabinets in the same condition.

I am writing in response to complaint ID # [redacted] and [redacted] were residents at Sierra Grande Apartments and Suites February 27, 2015-June 22, 2015; upon move in [redacted] and [redacted] signed a rental agreement that clearly states (Page 1,paragraph 4)"There will be an additional...

charge for excessive cleaning needed due to spot removal in carpets, markings on walls,removal of items left in unit and additional cleaning needed if move out check list is not completed etc."  (Page 2, paragraph!) "The resident must leave the apartment in a clean and habitable condition, normal wear and tear excepted." (Page 2 paragraph 5) "Resident agrees to exercise reasonable care in the use of the premises, furnishings and apartment community, and to maintain and re-deliver the same in a clean and safe condition, free from damage, unsightly debris, equipment or decor."     Mr. [redacted] also signed a Notice of Intent to Vacate which clearly states under RESIDENT(S) MOVE OUT OBLIGATIONS (paragraph 2) "Management is available during office hours to conduct a move out inspection prior to resident(s) move out. I understand if no apartment  move out inspection is done by management with me prior to the time of move out, 1  will pay all cleaning and damage charges if any are assessed by management."   When the [redacted]s left it was before office hours therefore  they did not have an inspection done by management.The oven/range was left dirty enough that it took the housekeeper 2.5 hours to clean it, in addition, the inside of the cabinets had crumbs and other food debris and the outside of the cabinets were greasy. The [redacted]s were charged $20 for cleaning the range and $20 for cleaning the cabinets our standard charge for the cabinets and our minimum  charge for the oven/range.   Mr. and Mrs. [redacted] stated in their complaint that the manager told them the photos were not acceptable.... As of today I, [redacted], the manager of Sierra Grande Apartments and Suites have never spoken to either Mr. or Mrs. [redacted] regarding this matter. Furthermore no photos have ever been submitted  to me as evidence of their claim.   Sierra Grande is a small apartment community,family owned and operated for the last thirty  four years. We pride ourselves on providing a clean, quiet and comfortable  place to live; we are not in the business of trying to "rip people off", we charged the [redacted]s the same amount we would and have charged anyone else who moved out and left their oven/range and cabinets in the same condition.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We are well aware of the terms of our lease regarding the condition of the apartment that must be conformed to, upon our vacating of the premises. For this reason, we took great care and time to ensure that the apartment was very clean before we departed.
So that we might prove that the apartment was clean, we took 64 photos of every part of the apartment. The close up photos of the range and all cabinets clearly shows that these items are clean. The photos are date and time stamped within 30 minutes of our departure.
The response letter from Sierra Grande apartments states that it took 2 1/2 boys to clean the range. Does the management expect anyone to believe that the range really took this long to clean? This is clearly an untruth. Please examine the enclosed photo of the range and it is clear the management has not told the truth,
Further, would any person take 64 photos of their apartment to prove it was left clean, if the photos showed that it was dirty?
People who leave apartments dirty when the move out, do not take extensive photographic evidence to prove they cleaned it.
I have proof that the apartment was left clean. Does the management have photos showing it was left dirty, with date and time stamps? If not, this matter is settled and a full refund should be issued.

Regards,

This not just a matter of making a goodwill adjustment, apartment communities are subject to federal and state laws; what we do for one person we are required to do for all. Mr. [redacted] submitted one photograph which completely proved our point. From a distance the outside of the stove looks clean but if you zoom in to the burners and drip pans you can clearly see that all four are dirty; we would never move anyone into an apartment with dirty burners and drip pans and therefore we expect them to be clean when they move out. If Mr [redacted] would like to submit photographs of the inside of the oven and the interior and exterior of all the cabinets and those are all clean then I will make an adjustment to his charges but he will not get a full refund as he submitted proof himself that the range was in fact not left clean.

These "residential suites" are nothing more than a run down, dated and dirty cheap hotel. Typical low class residents, guests and especially "management". What a joke! They will try to get $$ from you anyway they can. My son was going to rent a studio here, but after we experienced the "management" first hand we decided not to proceed. Kept his money anyway. BEWARE! YOU HAVE BEEN WARNED! Stay clear of this dump and their minimum wage staff.