I am sorry this homeowner feels this wayAs per code the union cannot be inside the furnace this is a safety factoras per code of the International fuel code book which StLouis County followsWe are licensed thru StLouis CountyWe will not make any refund on this call
12/14/ Thanks for callingI put the mailbox back in place as best I could and threw away the landscaping lights they ran overThanks for asking me to provide a dollar amount I believe they should now pay me for this damage, but, you know what, I had written this off as they are just a bad company with bad reviews who are not going to do anythingSo, don't bother calling them to see if they would pay something to resolve thisI've decided to just forget it but thanks for checking
Complaint: [redacted] I am rejecting this response because: They don't stand behind their work especially since I had to come on here just to get some kind of resultsVery unprofessional and rude employees would never use again nor recommend and I'll continue to spread the word Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Today, I hired a third party HVAC contractor, [redacted] of Jim Reilly ServiceHe took a look at my unit and performed a diagnostic and fixed the problem on the spot, within hoursThe compressor was NOT broken and did NOT need to be replacedI have attached my bill from him that shows what was done as well as the cost of repair that I paidThe tech found MFD and MFD compressor run capacitors, start capacitor, and a relay failedThe tech found that my system was LB's low on freonIt is the opinion of [redacted] of Jim Reilly Service Cothat the technicians did not check correct levels of freon in my system after repair of the a-coilLB's of freon is a HUGE quantity lower than what my system needs to operate correctlyThe compressor ran for several hours while low on freon and overheated the compressorThis caused failure of the capacitors mentioned above and caused the compressor not to runThe HVAC in my home has now been running since 3:this afternoon and my house is in the process of cooling.Whether this was a matter of incompetence by the technician from Sierra Mechanical or they were simply trying to sell more to me than I needed, Sierra Mechanical failed to complete the repair to my HVAC system and caused further damage to other components of my HVAC systemThe "failure" of my compressor was not a "coincidence" as Sierra Mechanical statesI have now paid $to Jim Reilly Service Coto perform the repairs to my system from damage that Sierra Mechanical has causedSierra Mechanical needs to reimburse me for this billPlain and simpleI work in customer service where I deal with 50-customers a dayPart of my job is admitting when and if I have made a mistake and Sierra Mechanical needs to own up to the mistake they made and reimburse me for having the job done rightPlease see the attached invoice from Jim Reilly Service CoI would like a phone call from an administrator, manager, or David the owner ASAP Sincerely, [redacted]
This involves a third party [redacted] There are times when the authorization process takes longer than the contract holder would like, This claim has been resolved
This motor was not in stock at the manufacturer and had to be orderedThis job has been completedAs far as a trade call fee refund, homeowner will need to contact his home protection plan for a refundThis has nothing to do with our company, strictly the home protection plan
This customer has a home protection plan with Home Warranty of WarrantyWe were notified by HWA on June 27, that he needed service, we made a service call at his home on June 29, at which time he had a leak in the indoor evaporator coilHWA wad notified of the problem and requested a home inspectionThe claim was approved and his home warranty ordered the equipment and sent it to us on June 18, we called him to make aware coil was in and set appointment we tried to set it for July 21, however customer wanted July 26, We then installed the evaporator coil and later in day Homeowner called and said temperature was rising, we sent technician back to home and found bad compressor, advised customer to call warranty company and place another claimAs of right now July 27,@9:I am on hold with HWA warranty to try and get his compressor approved ( I have been on hold now for minSierra Mechanical has no control over when HWA sends equipmentand has you can see we respond quickly, perhaps the delay is with HWA?
Sierra Mechanical is sorry for the inconvenience of not being able to keep the original appointmentWe do stand behind our workWe did try to reschedule and homeowner was not willing to do thatWe are sorry we can not offer a refund for the thermostat
I am sorry this homeowner feels this wayAs per code the union cannot be inside the furnace this is a safety factoras per code of the International fuel code book which StLouis County followsWe are licensed thru StLouis CountyWe will not make any refund on this call
12/14/ Thanks for callingI put the mailbox back in place as best I could and threw away the landscaping lights they ran overThanks for asking me to provide a dollar amount I believe they should now pay me for this damage, but, you know what, I had written this off as they are just a bad company with bad reviews who are not going to do anythingSo, don't bother calling them to see if they would pay something to resolve thisI've decided to just forget it but thanks for checking
Initial Business Response / [redacted] (1000, 10, 2015/07/16) */ This repair was made on 6-16-
Complaint: [redacted] I am rejecting this response because: They don't stand behind their work especially since I had to come on here just to get some kind of resultsVery unprofessional and rude employees would never use again nor recommend and I'll continue to spread the word Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Today, I hired a third party HVAC contractor, [redacted] of Jim Reilly ServiceHe took a look at my unit and performed a diagnostic and fixed the problem on the spot, within hoursThe compressor was NOT broken and did NOT need to be replacedI have attached my bill from him that shows what was done as well as the cost of repair that I paidThe tech found MFD and MFD compressor run capacitors, start capacitor, and a relay failedThe tech found that my system was LB's low on freonIt is the opinion of [redacted] of Jim Reilly Service Cothat the technicians did not check correct levels of freon in my system after repair of the a-coilLB's of freon is a HUGE quantity lower than what my system needs to operate correctlyThe compressor ran for several hours while low on freon and overheated the compressorThis caused failure of the capacitors mentioned above and caused the compressor not to runThe HVAC in my home has now been running since 3:this afternoon and my house is in the process of cooling.Whether this was a matter of incompetence by the technician from Sierra Mechanical or they were simply trying to sell more to me than I needed, Sierra Mechanical failed to complete the repair to my HVAC system and caused further damage to other components of my HVAC systemThe "failure" of my compressor was not a "coincidence" as Sierra Mechanical statesI have now paid $to Jim Reilly Service Coto perform the repairs to my system from damage that Sierra Mechanical has causedSierra Mechanical needs to reimburse me for this billPlain and simpleI work in customer service where I deal with 50-customers a dayPart of my job is admitting when and if I have made a mistake and Sierra Mechanical needs to own up to the mistake they made and reimburse me for having the job done rightPlease see the attached invoice from Jim Reilly Service CoI would like a phone call from an administrator, manager, or David the owner ASAP Sincerely, [redacted]
This involves a third party [redacted] There are times when the authorization process takes longer than the contract holder would like, This claim has been resolved
This motor was not in stock at the manufacturer and had to be orderedThis job has been completedAs far as a trade call fee refund, homeowner will need to contact his home protection plan for a refundThis has nothing to do with our company, strictly the home protection plan
This customer has a home protection plan with Home Warranty of WarrantyWe were notified by HWA on June 27, that he needed service, we made a service call at his home on June 29, at which time he had a leak in the indoor evaporator coilHWA wad notified of the problem and requested a home inspectionThe claim was approved and his home warranty ordered the equipment and sent it to us on June 18, we called him to make aware coil was in and set appointment we tried to set it for July 21, however customer wanted July 26, We then installed the evaporator coil and later in day Homeowner called and said temperature was rising, we sent technician back to home and found bad compressor, advised customer to call warranty company and place another claimAs of right now July 27,@9:I am on hold with HWA warranty to try and get his compressor approved ( I have been on hold now for minSierra Mechanical has no control over when HWA sends equipmentand has you can see we respond quickly, perhaps the delay is with HWA?
Sierra Mechanical is sorry for the inconvenience of not being able to keep the original appointmentWe do stand behind our workWe did try to reschedule and homeowner was not willing to do thatWe are sorry we can not offer a refund for the thermostat