Sierra Motor Mall Reviews (%countItem)
Sierra Motor Mall Rating
Address: 510 E Norris Dr, Ottawa, Illinois, United States, 61350-2317
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Sierra Motor Mall
Add new contacts
We leased a *** vehicle from Sierra in 2015, and have had multiple issues with the car. After the warranty expired on the car, we purchased an additional extended warranty to make sure the car is taken care of throughout the lease. In June of 2018 we had issues with the car stuttering and rattling and dying while coming to a stop. We took it in to be repaired in the service shop where we purchased the car. The very next day we picked up the car, and on the way home it did it again. We took the car back, and two days alter picked the car up again. The very next day the car continued to do the same thing and we called the service shop and they told us to bring it back in again, all while paying $100 each time for the deductible. After the third time we took the car in to be repaired in September, the extended warranty expired after it was attempted to be repaired. A week later, the car started rattling, stuttering and dying for no reason, and the engine light is back on again as of today. We now have a car that still does not work despite three attempts to repair the vehicle, and now we are at a loss with a vehicle not working.
Complaint: ***
I am rejecting this response because while I understand the business’s position to want to counter this claim with alleged facts, we wanted nothing but a vehicle to work and therefore the reason we kept calling and taking it in. All three times the vehicle made the same exact noise and therefore the reason we brought it in. The engine light would keep going on and off and yes can be attributed to various factors, however the noise coming from the car remained the same throughout all three repairs.
In regards to the issue involving “credit” I am not sure what this issue has to do with the issue we brought in this complaint. The fact that our car had been making noises and dying has absolutely nothing to do with the fact that almost 6 years ago we had minor credit issues. Since then or credit is rebuilt, have purchased a home and two more brand new vehicles from different dealers since this counter to the claim is the exact reason we are unhappy to begin with. The lack of accountability and poor customer service.
We are requesting the vehicle be turned back in and allowed to break the lease due to the multiple issue that has happened with the vehicle as the SAME issues are still occurring, same noises, same rattle and same issue with the vehicle dying. We were told by Jeremy to bring the vehicle in and they would diagnose us and IF it had anything to do with prior repairs they would cover it under warranty, however as Mr Walsh states in his response, he claims they are separate issues, which we do not agree they are, and therefore the shady business owner and service department will maintain stance it is related to another issue only to charge us instead of realizing the issue was never fixed to begin with.
We will seek out our options and move forward.
Sincerely,
James
I purchased a 2008 *** April 28th. Was told it has no leaks and that the EGR code was fixed in their shop. Test drove fine but did not get it up to operating temp. Signed the papers and left. not 5 minutes from the dealer the check engine light came on. Called the salesman and he told me that he would "take care of me". I live about 4 hours away so not real sure how this will play out but figured a Chrysler dealer would make it right. Got home and parked. Told the salesman I would scan and give him the code. Checking the jeep over found an oil puddle under it (told "no leaks"). The code is PO401 which is for the EGR (they told me this was fixed). The next day I didn't drive the jeep at all. Monday I was to meet a traveling key maker to get my second key. driving across town the jeep seemed funny. Got to the meet place and the brakes were locking up. I was told that the jeep had new brakes when bought. Called the salesman and left a voicemail. Got an e-mail May 2nd saying that he would look into it but the manager was off. He said he would "get back to me by noon tomorrow". He called and said he still didn't know anything. The next and last contact was the 5th via e-mail, he said he still didn't know anything. I have e-mailed and called a few times and have got no reply to date. I also do not have the parts that were promised per the contract. Small parts (lug nut and wiper arm assembly) that certainly could have been mailed in the two weeks that have gone by.
I have not driven the jeep but twice, home from the dealer and across town to get the spare key. It has been sitting in my driveway.
Also so you get the complete picture, I have e-mailed Tim *** (salesman), Craig *** (sales manager), Katrina *** (customer care), and George *** (General manager). I have called and left voicemail for Tim and Craig. Tried to get George but was told he was out.
My next step, call corporate I guess. I just want what I was told I was getting.
Thank You
Thank you for allowing us to address this concern.
The original inspection of the 2008 *** identified a faulty EGR valve (replaced), inoperative or missing TPMS sensors (4 new ones installed), a noisy HVAC motor (replaced), and a faulty steering dampner (replaced). 'Slight' oil leaks were noted, but not deemed necessary to address as they were typical for a *** of this vintage and mileage. There were no visible drips on the parking lot where the vehicle was parked.
Knowing Mr. was coming from a distance, at his request, we took the *** into the Service Department, put it on a rack and took pictures of the undercarraige so he had a clear understanding of the condition, which, in our opinion, was excellent for a vehicle with 157,000 miles. At the time of delivery on Saturday when both the Parts and Service Departments were closed, it was noted that the rear wiper arm needed to be replaced and a lug nut was missing from the spare tire. Those parts were sent out within a week. We also made arrangements to have a second key made at no cost to Mr. which is something we were not obligated to provide.
After learning of the issues Mr. had on his return home, we made arrangements with him to take the *** to *** in Waterloo for diagnosis and we volunteered to pay the dealership for diagnosis time. The Service Advisor at *** called George ***, *** Motors General Manager, and said the EGR would be a warranty repair and the brakes were covered by a *** service campaign. George asked *** to fax a copy of the estimate and repair order. He did not receive this for a few days.
Mr. knows that we discounted the vehicle significantly to get into his budget and that he purchased the Vehicle 'AS IS' under the new Illinois definitions of this vehicle classification. We would be willing to pay the $108.88 diagnosis fee as we had already previously volunteered to pay and 50% of any or all of the three leaks identified by ***. This would be as a goodwill gesture as the vehicle was clearly understood to be 'AS IS'.