Sierra MVD Title & Registration Service LLC

Complaint: ***
I am rejecting this response because:
Majority
of Sierra Representative’s statement is correct, but she failed to leave out
some major parts
1.
The
representative only told me that the $Fee was for title, registration, and
her fee, not transfer fee, not I need to walk outside and look at your VIN
number fee, or not an out of state feeThe full $went to the sierra
representativeInstead of the representative being clear when asked what the
$was for, she tried to convince me that the fee was required by the MVD to
register my vehicle
2.
The
representative also told me to let her know my address before the 25, not the
of MayThe fee occurred on the (allegedly), but as the representative
said she was “eat the cost”But only stuck to that after she tried to make me
pay the late fee and I reminding her that she said she would take care itThe
problem is that I contacted the MVD and they didn’t charge a late fee for
registering my vehicle
3.
Last
but not least, I never stated that the representative charged by $I
stated that’s what my registration was changed toAttached is a picture of my
registration
I believe,
I was bamboozled for $The representative misinformed me on purpose to
ensure I paid what she asked forNow the fees are broken down with a reimbursement
of $To me the fees were developed to justify the cost of $as a
result of a Revdex.com compliant
Regards,
*** ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

JUNE 15, 2017 REF ID# *** WE RECEIVED BY FED EX A PACKET TO INCLUDE DOCUMENTS OF A PURCHASE ON A NEW JEEP GRAND CHEROKEE FROM A DEALERSHIP IN UTAHWITH A CHECK IN THE AMOUNT OF $1406.24_ WE WENT OVER THE PACKET FOR TRANSFER AND THE ESTEMATED AMOUNT WAS FOR $WHICH THE
CHECK DID NOT COVERWE THEN PROCEDED TO CONTACT THE TITLE CLERK FOR THE UTAH DEALERSHIP AND EXPLANED THAT THE CHECK DID NOT COVER THE FEES_ THE PERSON THAT WE TALKED TO INFORMED US THAT THAT WAS ALL THEY COLLECTED AND THAT THE OWNER OF THE VEHICLE NEW THAT THERE MIGHT BE ADDITIONAL CHARGES THAT THEY WOULD HAVE TO PAYWE CONTACTED THE OWNER OF THE VEHICLE AND EXPLANED TO THE OWNER WHAT I JUST STATED ABOVE_ HE WAS NOT HAPPY AT ALL AND STATED THAT THE DEALERSHIP NEVERTOLD HIM HE WOULD HAVE TO PAY ANYTHINGAT THAT TIME WE STATED TO THE OWNER THAT WE WOULD NOT BE TRANSFERING THE DOCUMENTS UNTIL HE CONTACTED THE DEALERSHIP AND AGREED AND GAVE HIS CONSENT FOR TRANSFERWE DID NOT WANT TO GET COUGHT UP AT THE END AND THE CUSTOMER NOT WANTING TO PAY FOR THE ADDITIONAL AMOUNT DUE, BECAUSE HE DID NOT GIVE HIS AUTHORIZATION FOR THE PEESA FEW DAYS LATER HE CAME IN TO OUR OFFICE GAVE HIS CONSENT FOR THE TRANSFER OF THE DOCEMENTS, PAID $CASH AND HE ALSO BROUGHT IN THE VEHICLE FOR THE VIN INSPECTION WHICH HAD TO BE DONE SINCE IT WAS FROM OUT OF STATEAT THE END I GAVE THE CUSTOMER OUR CONTACT INFORMATION IN ADDITION TO MY PERSONAL CELL NUMBER SO THAT HE WOULD BE ABLE TO CONTACT US OR ME DIRECTLY IF I WAS OUT OF THE OFFICE AND HE SHOULD HAVE ANY QUESTIONS OR CONCERNS IN REVIEWING THE PACKET THAT WAS SENT TO US WE WERE MISSING INFORMATION AND DOCUMENTS THAT ARE NEEDED FOR THE TRANSFER OF OWNERSHIP, I CONTACTED THE OWNER AND REQUESTED THE ADDITIONAL INFORMATION AT THAT TIME HE STATED THAT THEY WERE IN THE MIDDLE OF PURCHASING A HOUSE AND THERE ADDRESS WAS UP IN THE AIRI STATED THAT IF WE HELD OFF FOR A FEW DAYS THAT HOPPFULY THE GLOSSING ON HIS HOME MIGHT BE DONE AND HE COULD PROVIDE US WITH HIS NEW ADDRESS SO THAT HIS TITLE AND REGISTRATION WOULD HAVE HIS NEW AND CURRENT INFORMATION, WHICH WOULD SAVE HIM FROM HAVING TO MAKE A TRIP TO THE MVD AND SAVE HIM SOME MONEY TO COMPLEATE THE NEW TRANSACTION_ MY IMPRESSION WAS THAT HE WAS VERY HAPPY ABOUT THIS, I ALSO INFORMED HIM THAT WE COULD NOT GO PAST DAYS FROM THE PURCHASE DATETHE PURCHASE DATE WAS 04/24/WHICH MEANS THE TRANSFER HAD TO TAKE PLACE NO LATER THAN 05/23/THEY CONTACTED US ON THE 24Th OF MAY WHICH WAS ALREADY TO LATE TO AVOID PENALTIESI DID STATE TO HIM THAT WE WOULD EAT THE COSTWHICH AGAIN WE WERE GOING OUT OF OUR WAY TO MAKE THE CUSTOMER HAPPY AND WIN HIS BUSINESSTHE CUSTOMER CONTACTED ME ON MY CELL PHONE MONDAY JUNE 5TH TO ASK IF THEIR PLATES AND REGISTRATION WERE READY TO BE PICKED UP, I INFORMED THEM THAT THEY WERE READY BUT WE ARE CLOSED ON MONDAYS (WE HAVE A SIGN ON OUR WINDOW STATEING "WE ARE CLOSED ON MONDAYS")I ASKED THE CUSTOMER IF HE COULD WAIT UNTIL TOMORROW ' TUESDAY , IF NOT I WOULD MAKE MYSELF AVAILABLE, OPEN THE OFFICE AND GIVE HIM HIS REGISTRATION AND PLATESHE SAID HE NEEDED THEM TODAY AND IT WOULD BE VERY INCONVINIENT FOR HIM ANY OTHE DAYSO AGAIN I MADE MYSELF AVAILABLE TO MAKE THE CUSTOMER HAPPY AND WIN HIS BUSINESSI DID STATE TO HIM THAT THERE WAS A PENALTY FOR TRANSFERING LATE AND THAT IF HE DID NOT FEEL THAT HE SHOULD PAY IT THAT WAS FINE WE WOULD EAT THE LOSSHE SAID "THANK YOU WE HAVE HAD A LOT OF EXPENSES WITH THE PURCHASE OF THE HOUSE'', AND EXPRESSED HIS GRATITUDE WHEN I ARRIVED AT THE OFFICE I SAW THAT THE FEES WERE WRONG AND I EXED OUT THE FEES PAID ON THE REGISTRATION BECAUSE THE FEES WERE INCORRECTIN HIS COMPLAINT HE STATED THAT WE PENCILED IN THE AMOUNT OF $AND THEN TRIED TO COVER IT UP WITH A SHARPIEWE AT NO TIME TRIED TO COLLECT THAT AMOUNT MOM THE CUSTOMERAND THE FEES WERE INCORRECTI DID NOT STATE THE ERROR TO THE CUSTOMER AT THAT TIME BECAUSE WE WERE CLOSED AND I WAS NOT SURE WHAT HAD HAPPENEDI NEEDED TO REQUEST THE TRANSFERRED DOCUMENTS TO SEE WHAT HAD HAPPENEDI COULD NOT DO THAT AT THAT TIMEI NEEDED TO DO THAT WHEN WE CAME IN ON TUESDAYBECAUSE OF THE FACT THAT THE TRANSFER TOOK PLACE AT A STATE FIELD OFFICEAND THAT TAKES A COUPLE OF DAYS AT LEAST, ON FRIDAY THE 9TH OF JUNE I TEXT THE CUSTOMERS AND INFORMED THEM THAT AN OVER CHARGE HAD HAPPENED AND I WOULD LET THEM KNOW HOW MUCH TO EXPECT AS A REFUND AMOUNTAND THEN I RECEIVED THE COMPLAINT FROM YOUR OFFICE WHEN I RETURNED TO WORK ON TUESDAYTHE 13TH OF JUNE WHICH I AM NOW RESPONDING TO THE CUSTOMER STATED IN HIS COMPLAINT THAT HE HAD SOMEONE ELSE CALL AND ASK WHAT OUR FEES WERE OR ARETHE ANSWER THAT WE GAVE THAT PERSON IS THE ANSWER THAT WE GIVE ALL - CALLERES THAT CALL AND ASK WHAT OUR FEES ARETHE ANSWER IS, OUR FEES START AT $AND GO UP FROM THEREWE CAN NOT ANSWER WHAT THE EXACT FEES ARE WITHOUT LOOKING AT THE DOCUMENTSIN THIS CASE WE CHARGED THE CUSTOMER OUR BASE FEE OF $35,, THE TRANSFER FEE OF $A VIN INSPECTION FEE OF $WHICH IS BECAUSE THE VEHICLE IS FROM OUT OF STATE (UTAH) ALL OUT OF STATE VEHICLES NEED A VIN INSPECTION THE ONLY PLACE THAT DOES NOT CHARGE EXTRA FOR ANYTHING IS THE STATE MVD OFFICEWHICH WE ARE NOTAND $95,FOR THE OUT OF STATE DEALER TRANSACTION (PROCESSING) FEE AND THE STATE TAX ON ALL THE ABOVE IS $AND THEN OF COURSE THE STATE FEES WERE $THAT WAS PAID BY THE OUT OF STATE DEALERSHIP FOR A TOTAL OF $THERE IS NO WAY OVER THE PHONE TO TELL A PERSON THAT THIS IS WHAT THERE FEES WILL BEWE TELL EVERYONE THAT CALLS THAT THEY NEED TO BRING IN THERE PAPERWORK FOR A PRICEWE DO STATE THAT OUR BASE PRICE STARTS AT $AND GOES UP FROM THERE, DEPENDING ON THE SITUATION, ALL TRANSFERS AND TRANSACTIONS ARE NOT THE SAME EVERY ONE IS DIFFERENT WHAT THE CUSTOMER WAS OVER CHARGED WAS $AND THAT WAS BECAUSE THEY HAD A REBATE OF $THAT WAS NOT NOTICED UNTILL THE TIME OF THE ACTUAL TRANSFER OF OWNERSHIPAND AS FAR AS THE LATE FEES GO THE CLERK THAT COMPLETED THE TRANSACTION PUT IN A DATE OF SALE ON THE TRANSFER OF 06/02/WHICH IS INCORRECTTHE ACTUAL DATE OF SALE WAS 04/24/SO WHEN THE PAPERWORK GETS AUDITED IT WILL BE CORRECTED AND CHARGEDAND WE WILL HAVE TO PAY FOR THAT SINCE WE ARE THE AGENT THAT IS RESPONSIBLE FOR THE TRANSACTION', THERE IS A LOT OF ISSUES THAT HAPPEN BEHIND THE SCENE AND AFTER THE TRANSACTION HAPPENSTHERE IS NO BLACK AND WHITE I HOPE THAT I AM CLEAR.IN MY EXPLENATION OF EVENTS AND ALL THE FEESWE WILL BE SENDING A CHECK IN THE AMOUNT OF $TO THE CUSTOMERWE ARE VERY SORRY FOR ANY INCONVINIENCE OR MISSUNDERSTANDINGS BUT WE TRIED VERY HARD TO GO OUT OF OUR WAY FOR THIS CUSTOMER AS WE DO FOR ALL OUR CUSTOMERSI HOPE THEY FIND THIS SATISFACTORYTHIS IS THE TRUTH TO THE BEST OF OUR RECOLECTION IN THIS MATTERAT NO TIME DID WE TRY TO SCAME THE CUSTOMER I AM SENDING C S OF SOME OF THE DOCUMENTS TO SUPPORT WHAT WE HAVE STATED THANK YOU SIERRA REPRESENTATIVE

Ref ID #[redacted]We feel that we addressed all the issues that the customer had with his transfer in our first response. We are very sorry that he is not happy with our response to the issues or that we did not address all the issues. As we stated in the previous answer we did not transfer until the customer gave his approval. He was informed to contact the dealer and to let us know what he wanted us to do. He states that he was led to believe that the fees were required by the MVD to register his vehicle. The State MVD and our office are two different entities. At no time did we state that the fees are required by the State MVD. The State does require that the taxes be paid the State does require that the registration be paid if requesting registration which in this case they did the State does require that the title fee be paid, the State does require a yin inspection for the transfer of out of state vehicles , which we did and we charge for due to the fact that we are a private office not a State office, there is a transfer fee which is charged for and when dealing with an out of state vehicle dealer we charge for that and also our base fee. In order for us to do the transfer those fees need to be paid to use for us to do the transfer. There is no way we would tell a customer that the additional fees in this case $250.00 was required by the State. He continues to talk about the late fees. I included the documents of the actual transfer 50 that the customer could see that there was an error in the price due to the wrong date of purchase. There should have been a late fee assessed which he can confirm with any MVD that after 30 days of purchase there are late fees assessed to the transfer. When the documents go to audit that error will be corrected and billed to us since we are the agent that is responsible for the transfer. In closing he states that he feels that he was "bamboozled for $260.00", and because of the complaint to Revdex.com he feels that the fees were developed to justify the cost. As stated in our previous response we text the customer on the 9th of June 2017 to inform them that an over charge had happened and we would let them know how much to expect as a refund amount. The Revdex.com complaint was received in our office on the 13th of June 2017, In no way did we develop fees to justify the cost. The fees stated are our fees, and we earn every penny. The reason that the fees were broken down for them was because they complained about the fees. So we gave them a detailed receipt to clarify what the fees were, and what the refund amount was for.We here at Sierra Title and Registration Services are sorry for any misunderstandings. We hope this resolved the issue.We will be mailing a check in the amount of $60.40 to the customers mailing address.Thank you,Sierra representative