Sierra Pacific Sound Reviews (2)
To whom it may concern, I am responding to a complaint against our business submitted 01-07-Since before the complaint was issued we were trying to resolve the issueToday we spoke with the customer and came to an agreement and resolved the matterThank you, Tom E*** Esquire
Review: My wife purchased a cordless phone battery and usb cables. At the time of purchase, she asked if they could be returned if they weren't the right ones. The clerk/manager, [redacted], told her they were returnable within a certain time frame. When she returned to work, I saw he had charged her $22 for a phone battery that I could get online for $6. Later, that same day, I went to return the battery. I told [redacted] I wanted to return the battery and he asked, "Why?". I told him $22 was a little 'pricey' for a $6 battery. He then told me batteries could not be returned and it was posted on the counter and on the bottom of the sales slip, which it was. I reminded him that when my wife asked if they could be returned, he told her yes, thus nullifilying the return policy (I would think). He denied telling her that and told me to leave the store after I told him I would believe my wife over him.Desired Settlement: If possible, I would like them to take the overpriced battery back and refund our $21.99 + tax.
Mrs. [redacted] purchased the disputed battery and a USB cable as stated. She, asked holding up the cable "if this isn't right can I return it". She was told yes. Subsequently, the cable was returned and a refund was given.
Mr. [redacted] disputes this and says she referred to both items, but it doesn't matter. He is not saying it is was the wrong battery, he is just concerned with the price she paid.
This battery is sold nationally for the price Mrs. [redacted] paid. It is a high quality battery.
Our policy of "No Return On Batteries" is well publicized, there is a sign where the batteries are displayed, on the checkout counter, and on our receipt. Three places!