Initial Business Response / [redacted] (1000, 9, 2015/10/09) */ First off the Maintenance items during Tenancy will be addressed and accusationsThe Move out inspection and security deposit There was a crack in the ceiling when they moved in from a bad tape seam in the leaving roomNo charges were made on the condition of the crack in the ceiling and it did not pose a health or safety hazardTenants were aware of the condition and they were not going to be "dinged" for that when they moved outThe plumbing issues were taken care of in a timely mannerThe Tenant was aggressive when we told him that you can't just make a phone call and talk directly to a plumber around our areaOne has to call and leave a message for the plumber to get pagedThen when that plumber has the time and is not busy they can call back and get the job, they don't just drop what they are doing and goHe was told that we are not going to call every plumber around the area of Coarsegold and Fresno until somebody picks up the phoneThe Tenant was very impatient and there was no health or safety hazard involved where they couldn't waitThey were offered store bought water or reimbursement for them buying water at that timeThe most recent plumbing issue the Tenant took it upon themselves to try and fix it instead of callingThere was a faucet that had been broken off in their yard earlier which had been repairedThe plumber had also recently put new parts inside a running toilet and was not allowed to view the master bath toiletThe next day we got a call on an over flowing toilet and running toiletThe same plumber was called back in which he fixed the running master toilet and reassembled the toilet he had previously fixed that the Tenant had been messing with (the toilet that over flowed) Also the home is around sqftto correct that statement The Tenants in question agreed to the condition of the premises and signed documents stating the house was in good and clean conditionUpon leaving the home and final inspection the house was obviously not cleanedThe property was once again inspected and items noted that did not receive any cleaningThe amount of webs in the home was amazingThis home was the first home in years I have seen with this many websBlinds where dusty, toilets appeared to have not been cleaned in the total plus years of living in the homeThe floor around the oven was caked in grease from cooking The front door was scratched up by dogs and there were several pet stains found in the carpetThe dogs were not even allowed on the property and not referenced at all in the contractThere were a couple kitchen counter tiles that had been broken which we did not know anything about until the final inspection and were also not even cracked in the initial inspectionThere was a pile of trash on the side of the garage that needed to be hauled offAnd a couple of the blinds had been brokenThese are only some of the examples At the end of the inspection the Tenant asked how much of the deposit they were going to be receiving backI told them that it was highly unlikely that they will get any back and that they might end up getting a billAt this point the Tenant became irrational to the point of getting within six inches of me all the while telling me he would not go to jail as long as he doesn't hit meHe then turned around telling me he didn't care about the deposit and that I could keep the whole thing, which our business does not do and only charges the reasonable cost to clean and repair items outside of wear and tearAfter his wife and a younger girl, which was also not referenced in the lease, grabbed two trash cans out of his truck and dumped them in the garageThere was a bunch of ash in the cans which there is no wood burning heating device in the houseI have no clue where the ash came from Pictures were taken if needed to protect the Owner because as the Tenant was leaving the home aggressively He was saying that he would see us in small claims court Within the days we had gathered information for an estimated bill of $on top of the security deposit costs within an invoiceToday October 6, we are almost done working on the propertyThe carpet cleaners are finishing up leaving us with only or repairs left to doOnce we have the final amount we will reassemble a final invoice and cost breakdownIf the Tenants do not want to pay then we will turn it over to a collection agency We would not recommend renting to these individuals againThey did not clean the home and broke the lease by having pets without permission and in the end leaving garbage on the property instead of properly disposing of it Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/10/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Since Sierra Pines took days to clean the house, then I assume they expected my wife to take days to clean the house?? And in there response, this is what they said was dirty: (and it took days to clean it)And the spider webs were decorations for HalloweenMy daughter was born on October 31st, so we consider that a very special holidayWe sent Sierra Pines an invoice for the return of our depositIt will go to collections also.) The amount of webs in the home was amazingThis home was the first home in years I have seen with this many websBlinds where dusty, toilets appeared to have not been cleaned in the total plus years of living in the homeThe floor around the oven was caked in grease from cooking Final Business Response / [redacted] (4000, 14, 2015/10/29) */ I questioned my office staff and the house cleaner and no one told Mr [redacted] that it took days to clean the houseIn my years of property management, I have not seen a house quite as dirty as that one The reason that many photos were taken after Mr [redacted] walk-out inspection and before and after cleaning is exactly for the reason that Mr [redacted] is making this complaintThe house was clean and in good repair when he moved in and it was not when he moved outWe are prepared to, meet Mr [redacted] in court if necessary Regarding the spider webs that were "decorations for Halloween", The spider webs were realThe tenants must have celebrated year round in order to accumulate that many real spider webs Mr [redacted] correspondence dated 10,seems to indicate that he is rather proud of the spider webs that he left for us to remove and, yes, the blinds were not only dusty, but dirt and had to be removed to clean and, yes the toilets did appear that they had not been cleaned the entire time that Mr [redacted] and family occupied the homeAnd, yes, the kitchen floor and well as the cabinets, counter tops, stove and stove fan/hood was very greasy when he left the home I believe that Mr [redacted] is only interested in smearing the reputation of my business as he posted the same complaint online at the Yelp website the same day as the Revdex.com complaint is dated As of this date, Mr [redacted] still owes $in cleaning and damage costs to my companyI am giving him days to deliver that sum to my office
Initial Business Response /* (1000, 9, 2015/10/09) */
First off the Maintenance items during Tenancy will be addressed and accusations. The Move out inspection and security deposit.
There was a crack in the ceiling when they moved in from a bad tape seam in the leaving room. No charges were made...
on the condition of the crack in the ceiling and it did not pose a health or safety hazard. Tenants were aware of the condition and they were not going to be "dinged" for that when they moved out. The plumbing issues were taken care of in a timely manner. The Tenant was aggressive when we told him that you can't just make a phone call and talk directly to a plumber around our area. One has to call and leave a message for the plumber to get paged. Then when that plumber has the time and is not busy they can call back and get the job, they don't just drop what they are doing and go. He was told that we are not going to call every plumber around the area of Coarsegold and Fresno until somebody picks up the phone. The Tenant was very impatient and there was no health or safety hazard involved where they couldn't wait. They were offered store bought water or reimbursement for them buying water at that time. The most recent plumbing issue the Tenant took it upon themselves to try and fix it instead of calling. There was a faucet that had been broken off in their yard earlier which had been repaired. The plumber had also recently put new parts inside a running toilet and was not allowed to view the master bath toilet. The next day we got a call on an over flowing toilet and running toilet. The same plumber was called back in which he fixed the running master toilet and reassembled the toilet he had previously fixed that the Tenant had been messing with (the toilet that over flowed).
Also the home is around 1650 sq. ft. to correct that statement.
The Tenants in question agreed to the condition of the premises and signed documents stating the house was in good and clean condition. Upon leaving the home and final inspection the house was obviously not cleaned. The property was once again inspected and items noted that did not receive any cleaning. The amount of webs in the home was amazing. This home was the first home in 20 years I have seen with this many webs. Blinds where dusty, toilets appeared to have not been cleaned in the total 4 plus years of living in the home. The floor around the oven was caked in grease from cooking.
The front door was scratched up by dogs and there were several pet stains found in the carpet. The dogs were not even allowed on the property and not referenced at all in the contract. There were a couple kitchen counter tiles that had been broken which we did not know anything about until the final inspection and were also not even cracked in the initial inspection. There was a pile of trash on the side of the garage that needed to be hauled off. And a couple of the blinds had been broken. These are only some of the examples.
At the end of the inspection the Tenant asked how much of the deposit they were going to be receiving back. I told them that it was highly unlikely that they will get any back and that they might end up getting a bill. At this point the Tenant became irrational to the point of getting within six inches of me all the while telling me he would not go to jail as long as he doesn't hit me. He then turned around telling me he didn't care about the deposit and that I could keep the whole thing, which our business does not do and only charges the reasonable cost to clean and repair items outside of normal wear and tear. After his wife and a younger girl, which was also not referenced in the lease, grabbed two trash cans out of his truck and dumped them in the garage. There was a bunch of ash in the cans which there is no wood burning heating device in the house. I have no clue where the ash came from.
Pictures were taken if needed to protect the Owner because as the Tenant was leaving the home aggressively He was saying that he would see us in small claims court.
Within the 21 days we had gathered information for an estimated bill of $595.50 on top of the security deposit costs within an invoice. Today October 6, 2015 we are almost done working on the property. The carpet cleaners are finishing up leaving us with only 2 or 3 repairs left to do. Once we have the final amount we will reassemble a final invoice and cost breakdown. If the Tenants do not want to pay then we will turn it over to a collection agency.
We would not recommend renting to these individuals again. They did not clean the home and broke the lease by having pets without permission and in the end leaving garbage on the property instead of properly disposing of
it.
Initial Consumer Rebuttal /* (3000, 11, 2015/10/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Since Sierra Pines took 15 days to clean the house, then I assume they expected my wife to take 15 days to clean the house?? And in there response, this is what they said was dirty: (and it took 15 days to clean it). And the spider webs were decorations for Halloween. My daughter was born on October 31st, so we consider that a very special holiday. We sent Sierra Pines an invoice for the return of our deposit. It will go to collections also.)
The amount of webs in the home was amazing. This home was the first home in 20 years I have seen with this many webs. Blinds where dusty, toilets appeared to have not been cleaned in the total 4 plus years of living in the home. The floor around the oven was caked in grease from cooking.
Final Business Response /* (4000, 14, 2015/10/29) */
I questioned my office staff and the house cleaner and no one told Mr [redacted] that it took 15 days to clean the house. In my 20 years of property management, I have not seen a house quite as dirty as that one.
The reason that many photos were taken after Mr [redacted] walk-out inspection and before and after cleaning is exactly for the reason that Mr [redacted] is making this complaint. The house was clean and in good repair when he moved in and it was not when he moved out. We are prepared to, meet Mr [redacted] in court if necessary.
Regarding the spider webs that were "decorations for Halloween", The spider webs were real. The tenants must have celebrated year round in order to accumulate that many real spider webs.
Mr [redacted] correspondence dated 10,10.2015 seems to indicate that he is rather proud of the spider webs that he left for us to remove and, yes, the blinds were not only dusty, but dirt and had to be removed to clean and, yes the toilets did appear that they had not been cleaned the entire time that Mr [redacted] and family occupied the home. And, yes, the kitchen floor and well as the cabinets, counter tops, stove and stove fan/hood was very greasy when he left the home.
I believe that Mr [redacted] is only interested in smearing the reputation of my business as he posted the same complaint online at the Yelp website the same day as the Revdex.com complaint is dated.
As of this date, Mr [redacted] still owes $595.50 in cleaning and damage costs to my company. I am giving him 10 days to deliver that sum to my office
Initial Business Response / [redacted] (1000, 9, 2015/10/09) */ First off the Maintenance items during Tenancy will be addressed and accusationsThe Move out inspection and security deposit There was a crack in the ceiling when they moved in from a bad tape seam in the leaving roomNo charges were made on the condition of the crack in the ceiling and it did not pose a health or safety hazardTenants were aware of the condition and they were not going to be "dinged" for that when they moved outThe plumbing issues were taken care of in a timely mannerThe Tenant was aggressive when we told him that you can't just make a phone call and talk directly to a plumber around our areaOne has to call and leave a message for the plumber to get pagedThen when that plumber has the time and is not busy they can call back and get the job, they don't just drop what they are doing and goHe was told that we are not going to call every plumber around the area of Coarsegold and Fresno until somebody picks up the phoneThe Tenant was very impatient and there was no health or safety hazard involved where they couldn't waitThey were offered store bought water or reimbursement for them buying water at that timeThe most recent plumbing issue the Tenant took it upon themselves to try and fix it instead of callingThere was a faucet that had been broken off in their yard earlier which had been repairedThe plumber had also recently put new parts inside a running toilet and was not allowed to view the master bath toiletThe next day we got a call on an over flowing toilet and running toiletThe same plumber was called back in which he fixed the running master toilet and reassembled the toilet he had previously fixed that the Tenant had been messing with (the toilet that over flowed) Also the home is around sqftto correct that statement The Tenants in question agreed to the condition of the premises and signed documents stating the house was in good and clean conditionUpon leaving the home and final inspection the house was obviously not cleanedThe property was once again inspected and items noted that did not receive any cleaningThe amount of webs in the home was amazingThis home was the first home in years I have seen with this many websBlinds where dusty, toilets appeared to have not been cleaned in the total plus years of living in the homeThe floor around the oven was caked in grease from cooking The front door was scratched up by dogs and there were several pet stains found in the carpetThe dogs were not even allowed on the property and not referenced at all in the contractThere were a couple kitchen counter tiles that had been broken which we did not know anything about until the final inspection and were also not even cracked in the initial inspectionThere was a pile of trash on the side of the garage that needed to be hauled offAnd a couple of the blinds had been brokenThese are only some of the examples At the end of the inspection the Tenant asked how much of the deposit they were going to be receiving backI told them that it was highly unlikely that they will get any back and that they might end up getting a billAt this point the Tenant became irrational to the point of getting within six inches of me all the while telling me he would not go to jail as long as he doesn't hit meHe then turned around telling me he didn't care about the deposit and that I could keep the whole thing, which our business does not do and only charges the reasonable cost to clean and repair items outside of wear and tearAfter his wife and a younger girl, which was also not referenced in the lease, grabbed two trash cans out of his truck and dumped them in the garageThere was a bunch of ash in the cans which there is no wood burning heating device in the houseI have no clue where the ash came from Pictures were taken if needed to protect the Owner because as the Tenant was leaving the home aggressively He was saying that he would see us in small claims court Within the days we had gathered information for an estimated bill of $on top of the security deposit costs within an invoiceToday October 6, we are almost done working on the propertyThe carpet cleaners are finishing up leaving us with only or repairs left to doOnce we have the final amount we will reassemble a final invoice and cost breakdownIf the Tenants do not want to pay then we will turn it over to a collection agency We would not recommend renting to these individuals againThey did not clean the home and broke the lease by having pets without permission and in the end leaving garbage on the property instead of properly disposing of it Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/10/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Since Sierra Pines took days to clean the house, then I assume they expected my wife to take days to clean the house?? And in there response, this is what they said was dirty: (and it took days to clean it)And the spider webs were decorations for HalloweenMy daughter was born on October 31st, so we consider that a very special holidayWe sent Sierra Pines an invoice for the return of our depositIt will go to collections also.) The amount of webs in the home was amazingThis home was the first home in years I have seen with this many websBlinds where dusty, toilets appeared to have not been cleaned in the total plus years of living in the homeThe floor around the oven was caked in grease from cooking Final Business Response / [redacted] (4000, 14, 2015/10/29) */ I questioned my office staff and the house cleaner and no one told Mr [redacted] that it took days to clean the houseIn my years of property management, I have not seen a house quite as dirty as that one The reason that many photos were taken after Mr [redacted] walk-out inspection and before and after cleaning is exactly for the reason that Mr [redacted] is making this complaintThe house was clean and in good repair when he moved in and it was not when he moved outWe are prepared to, meet Mr [redacted] in court if necessary Regarding the spider webs that were "decorations for Halloween", The spider webs were realThe tenants must have celebrated year round in order to accumulate that many real spider webs Mr [redacted] correspondence dated 10,seems to indicate that he is rather proud of the spider webs that he left for us to remove and, yes, the blinds were not only dusty, but dirt and had to be removed to clean and, yes the toilets did appear that they had not been cleaned the entire time that Mr [redacted] and family occupied the homeAnd, yes, the kitchen floor and well as the cabinets, counter tops, stove and stove fan/hood was very greasy when he left the home I believe that Mr [redacted] is only interested in smearing the reputation of my business as he posted the same complaint online at the Yelp website the same day as the Revdex.com complaint is dated As of this date, Mr [redacted] still owes $in cleaning and damage costs to my companyI am giving him days to deliver that sum to my office
Initial Business Response /* (1000, 9, 2015/10/09) */
First off the Maintenance items during Tenancy will be addressed and accusations. The Move out inspection and security deposit.
There was a crack in the ceiling when they moved in from a bad tape seam in the leaving room. No charges were made...
on the condition of the crack in the ceiling and it did not pose a health or safety hazard. Tenants were aware of the condition and they were not going to be "dinged" for that when they moved out. The plumbing issues were taken care of in a timely manner. The Tenant was aggressive when we told him that you can't just make a phone call and talk directly to a plumber around our area. One has to call and leave a message for the plumber to get paged. Then when that plumber has the time and is not busy they can call back and get the job, they don't just drop what they are doing and go. He was told that we are not going to call every plumber around the area of Coarsegold and Fresno until somebody picks up the phone. The Tenant was very impatient and there was no health or safety hazard involved where they couldn't wait. They were offered store bought water or reimbursement for them buying water at that time. The most recent plumbing issue the Tenant took it upon themselves to try and fix it instead of calling. There was a faucet that had been broken off in their yard earlier which had been repaired. The plumber had also recently put new parts inside a running toilet and was not allowed to view the master bath toilet. The next day we got a call on an over flowing toilet and running toilet. The same plumber was called back in which he fixed the running master toilet and reassembled the toilet he had previously fixed that the Tenant had been messing with (the toilet that over flowed).
Also the home is around 1650 sq. ft. to correct that statement.
The Tenants in question agreed to the condition of the premises and signed documents stating the house was in good and clean condition. Upon leaving the home and final inspection the house was obviously not cleaned. The property was once again inspected and items noted that did not receive any cleaning. The amount of webs in the home was amazing. This home was the first home in 20 years I have seen with this many webs. Blinds where dusty, toilets appeared to have not been cleaned in the total 4 plus years of living in the home. The floor around the oven was caked in grease from cooking.
The front door was scratched up by dogs and there were several pet stains found in the carpet. The dogs were not even allowed on the property and not referenced at all in the contract. There were a couple kitchen counter tiles that had been broken which we did not know anything about until the final inspection and were also not even cracked in the initial inspection. There was a pile of trash on the side of the garage that needed to be hauled off. And a couple of the blinds had been broken. These are only some of the examples.
At the end of the inspection the Tenant asked how much of the deposit they were going to be receiving back. I told them that it was highly unlikely that they will get any back and that they might end up getting a bill. At this point the Tenant became irrational to the point of getting within six inches of me all the while telling me he would not go to jail as long as he doesn't hit me. He then turned around telling me he didn't care about the deposit and that I could keep the whole thing, which our business does not do and only charges the reasonable cost to clean and repair items outside of normal wear and tear. After his wife and a younger girl, which was also not referenced in the lease, grabbed two trash cans out of his truck and dumped them in the garage. There was a bunch of ash in the cans which there is no wood burning heating device in the house. I have no clue where the ash came from.
Pictures were taken if needed to protect the Owner because as the Tenant was leaving the home aggressively He was saying that he would see us in small claims court.
Within the 21 days we had gathered information for an estimated bill of $595.50 on top of the security deposit costs within an invoice. Today October 6, 2015 we are almost done working on the property. The carpet cleaners are finishing up leaving us with only 2 or 3 repairs left to do. Once we have the final amount we will reassemble a final invoice and cost breakdown. If the Tenants do not want to pay then we will turn it over to a collection agency.
We would not recommend renting to these individuals again. They did not clean the home and broke the lease by having pets without permission and in the end leaving garbage on the property instead of properly disposing of
it.
Initial Consumer Rebuttal /* (3000, 11, 2015/10/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Since Sierra Pines took 15 days to clean the house, then I assume they expected my wife to take 15 days to clean the house?? And in there response, this is what they said was dirty: (and it took 15 days to clean it). And the spider webs were decorations for Halloween. My daughter was born on October 31st, so we consider that a very special holiday. We sent Sierra Pines an invoice for the return of our deposit. It will go to collections also.)
The amount of webs in the home was amazing. This home was the first home in 20 years I have seen with this many webs. Blinds where dusty, toilets appeared to have not been cleaned in the total 4 plus years of living in the home. The floor around the oven was caked in grease from cooking.
Final Business Response /* (4000, 14, 2015/10/29) */
I questioned my office staff and the house cleaner and no one told Mr [redacted] that it took 15 days to clean the house. In my 20 years of property management, I have not seen a house quite as dirty as that one.
The reason that many photos were taken after Mr [redacted] walk-out inspection and before and after cleaning is exactly for the reason that Mr [redacted] is making this complaint. The house was clean and in good repair when he moved in and it was not when he moved out. We are prepared to, meet Mr [redacted] in court if necessary.
Regarding the spider webs that were "decorations for Halloween", The spider webs were real. The tenants must have celebrated year round in order to accumulate that many real spider webs.
Mr [redacted] correspondence dated 10,10.2015 seems to indicate that he is rather proud of the spider webs that he left for us to remove and, yes, the blinds were not only dusty, but dirt and had to be removed to clean and, yes the toilets did appear that they had not been cleaned the entire time that Mr [redacted] and family occupied the home. And, yes, the kitchen floor and well as the cabinets, counter tops, stove and stove fan/hood was very greasy when he left the home.
I believe that Mr [redacted] is only interested in smearing the reputation of my business as he posted the same complaint online at the Yelp website the same day as the Revdex.com complaint is dated.
As of this date, Mr [redacted] still owes $595.50 in cleaning and damage costs to my company. I am giving him 10 days to deliver that sum to my office