Sierra Plumbing and Repipe

The WORST plumber I have ever used. I had an unexplained leak in my laundry room and called Sierra Plumbing when my "usual plumber" couldn't make it due to prior commitments. The technician struggled to find the source of the leak over a 4.5 hour period but with no luck. So, he and the owner, Mike, were to return on Wednesday (the day of the original appointment was Monday) to continue troubleshooting to find the leak. I was charged $637.00(!) for the first service call: $110 "trip charge" and then $110/hr for 4.5 hours of "looking." I called the owner, Mike, to express my displeasure at the "surprise" bill of $637.00 when he seemed to imply the initial charge would be a "few hundred" (Only a technician was present during the service call. Mike, the owner, was not there). Wednesday rolls around and Mike calls me to explain that he won't be coming out after all because, well, he really hadn't planned on finishing the job with his technician but only to determine if he could just find the leak. I asked "Well, what is the cost going to be,," he indicated anywhere from $1,500 to $3,000 because this leak is a 'mystery.' I cancelled their return because I could see no sense in being "taken" for a few thousand dollars, so I took a heat gun and removed the vinyl floor planks which, in turn, revealed the location of the leak from the wall onto the floor. All I have to show for my $637 is two panels cut out of my drywall which, of course, I will repair as I wouldn't trust this company as far as I can throw them. I just hope my review saves others from being overcharged for non-performance. Consumer beware. If you must choose them, ensure you get a quote in writing, up front. Otherwise, be prepared to get charged at least twice the market rate.