Sierra Ranch Veterinary Clinic

We are sorry for the loss of your pet last year and find it very unfortunate you did not receive your paw print memorialWe would highly recommend contacting Dr [redacted] as she was the owner of [redacted] Veterinary Clinic at the time of your pets passingWe would also encourage you to reach out to Treasured Pets as they were the company who would have provided cremation services and/or paw print memorialsThey can be reached at [redacted] You are correct; you were sent to collections by Sierra Ranch Veterinary Clinic, as your name was on an accounts receivables listThis list was part of the "business assets" granted to Sierra Ranch Veterinary Clinic at public foreclosure auction on March 25, These complete documents as defined are of public California recordUpon further review by the collections department and documentation you were able to provide, your name was removed from the listYour payment was made 3/14/16; two days before [redacted] Veterinary Clinic closed for businessThe accounts receivables list in our possession did not include this updated informationIt was not our intention to collect upon a debt that was paid, that would be unethicalIn fact, it was an honest mistake that could have been made by any businessWe have been assured by the collections department; Placer Creditors Buearu that your credit was not tarnished due to our mistake nor was it even reportedPlease accept our sincere apology for the bookkeeping errorIt is not of common business practice to supply customers/clients with the business owners contact information; that is why they employee managersOur business in managed by two highly knowledgeable individuals that oversee most all business operations; such as collections and client complaintsOur veterinary premise license is posted in public view as required by the state of California and can be viewed at any timeAgain, I feel very sorry for the bookkeeping mistake and hope you feel resolved knowing that it is 100% closed with no damage to your credit ratingWe understand that the foreclosure of [redacted] Veterinary Clinic was very difficult on all involved and can be rather confusing to those not knowledgeable of the process

We are sorry for the loss of your pet last year and find it very unfortunate you did not receive your paw print memorial. We would highly recommend contacting Dr. [redacted] as she was the owner of [redacted] Veterinary Clinic at the time of your pets passing. We would also encourage you to...

reach out to Treasured Pets as they were the company who would have provided cremation services and/or paw print memorials. They can be reached at [redacted]. You are correct; you were sent to collections by Sierra Ranch Veterinary Clinic, as your name was on an accounts receivables list. This list was part of the "business assets" granted to Sierra Ranch Veterinary Clinic at public foreclosure auction on March 25, 2016. These complete documents as defined are of public California record. Upon further review by the collections department and documentation you were able to provide, your name was removed from the list. Your payment was made 3/14/16; two days before [redacted] Veterinary Clinic closed for business. The accounts receivables list in our possession did not include this updated information. It was not our intention to collect upon a debt that was paid, that would be unethical. In fact, it was an honest mistake that could have been made by any business. We have been assured by the collections department; Placer Creditors Buearu that your credit was not tarnished due to our mistake nor was it even reported. Please accept our sincere apology for the bookkeeping error. It is not of common business practice to supply customers/clients with the business owners contact information; that is why they employee managers. Our business in managed by two highly knowledgeable individuals that oversee most all business operations; such as collections and client complaints. Our veterinary premise license is posted in public view as required by the state of California and can be viewed at any time. Again, I feel very sorry for the bookkeeping mistake and hope you feel resolved knowing that it is 100% closed  with no damage to your credit rating. We understand that the foreclosure of [redacted] Veterinary Clinic was very difficult on all involved and can be rather confusing to those not knowledgeable of the process