Sierra Smiles Dental Group

I give you permission to proceed.thank you, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meTo whom it may concern:I feel that if I would have known that Sierra Smiles didn't take Medical and Delta-Dental I would not have gone to them Why would I go to them if I could have a dentist that takes medical and delta dental as insuranceThey decieved me and violated the hippa law.They didn't do a professional jobI had ulser's in my mouth for (2) weeks due to trauma.the pocedure wasn't done with clean instruments eitherI'm still haveing problems with the area as it hasn't healed properlyIn short I need to have this resolved in my favor, I feel this was a scam from the beginning when the dentist himself told me (6) months earlier he had worked at Denny's restaurant.Sincerely, [redacted] ***

Our records reflect a release has not been executed authorizing anyone to speak to you regarding Robert ***Pursuant to the Health Insurance and Accountability Act of 1996, no specfics regarding Mr [redacted] may be provided to youIf Mr [redacted] would forward an appropriately executed HIPAA release, Sierra Smiles Dentistry and Orthodontics and its affiliated practitioners would be happy to respond to the complaintMr [redacted] filed with the Revdex.com.Sierra Smiles Dentistry and Orthodontics is committed to providing quality service and achieving the highest service standardsOne of the ways in which we continue to improve our service is by listening and responding to the views of our patientsAs such, upon receipt of an appropriately executed HIPAA release, we look forward to the opportunity to provide substantive response in this matterRespectfully, Sierra Smiles Dentistry and Orthodontics

Mr [redacted] signed a financial agreement to have a tooth extracted, bone graft placed, buildup and a porcelain fused to metal bridge placed from for tooth numbers 18, 19, and This treatment has been completedMr [redacted] was insured by DeltaCare at the time of the agreement which was verified online on January 23, and February 19, As such, Mr [redacted] signed a financial arrangement and he completed the procedures in our officeHe signed a Smartpay agreement that stated the patient agreed to pay an initial down payment of $and the remaining balanec would be split between twelve (12) payments to begin on March 19, Since that time Mr [redacted] made a few payments and we have attempted to work with him regarding the agreed upon payment arrangementHowever, the remaining balance remains outstanding and is past due at this pointIn summary, the account balance is past dueAs such, the patient was contacted by the outsource team and attempts were made to reconcile the amounts due but were unsuccessfulUnfortunately Mr [redacted] has made no further attempts to pay on the balance due Respectfully, Sierra Smiles Dentistry and Orthodontics

I give you permission to proceed.thank you,[redacted]

Our records reflect a release has not been executed authorizing anyone to speak to you regarding Robert [redacted]. Pursuant to the Health Insurance and Accountability Act of 1996, no specfics regarding Mr. [redacted] may be provided to you. If Mr. [redacted] would forward an appropriately executed HIPAA...

release, Sierra Smiles Dentistry and Orthodontics and its affiliated practitioners would be happy to respond to the complaint. Mr. [redacted] filed with the Revdex.com.Sierra Smiles Dentistry and Orthodontics is committed to providing quality service and achieving the highest service standards. One of the ways in which we continue to improve our service is by listening and responding to the views of our patients. As such, upon receipt of an appropriately executed HIPAA release, we look forward to the opportunity to provide substantive response in this matter.
Respectfully,
Sierra Smiles Dentistry and Orthodontics

Revdex.com:I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. To whom it may concern:I feel that if I would have known that Sierra Smiles didn't take Medical and Delta-Dental I would not have gone to them.  Why would I go to them if I could have a dentist that takes medical and delta dental as insurance. They decieved me and violated the hippa law.They didn't do a professional job. I had ulser's in my mouth for (2) weeks due to trauma.the pocedure wasn't done with clean instruments either. I'm still haveing problems with the area as it hasn't healed properly. In short I need to have this resolved in my favor, I feel this was a scam from the beginning when the dentist himself told me (6) months earlier he had worked at Denny's restaurant.Sincerely,[redacted]

Mr. [redacted] signed a financial agreement to have a tooth extracted, bone graft placed, buildup and a porcelain fused to metal bridge placed from for tooth numbers 18, 19, and 20. This treatment has been completed. Mr. [redacted] was insured by DeltaCare at the time of the agreement which was verified online on January 23, 2014 and February 19, 2014.
As such, Mr. [redacted] signed a financial arrangement and he completed the procedures in our office. He signed a Smartpay agreement that stated the patient agreed to pay an initial down payment of $50.00 and the remaining balanec would be split between twelve (12) payments to begin on March 19, 2014.
Since that time Mr. [redacted] made a few payments and we have attempted to work with him regarding the agreed upon payment arrangement. However, the remaining balance remains outstanding and is past due at this point.
In summary, the account balance is past due. As such, the patient was contacted by the outsource team and attempts were made to reconcile the amounts due but were unsuccessful. Unfortunately Mr. [redacted] has made no further attempts to pay on the balance due. 
Respectfully,
Sierra Smiles Dentistry and Orthodontics

Review: Dentist yells at assistant while working on teeth. Reception forces appts. Dentist scares you into having unnecessary work done. Preform shotty work.

Problem 1: Terrible workmanship!!!! I want a refund for my last visit becasue of the quality of work that was done. The filling I had replaced was sub-par. I did not get a choice of material used. It looks disgusting. It looks like they melted something yellow-ish over my tooth. The filling was located in the center top part of my tooth. The flilling substance was put in so poorly that it looks like hot fudge on an ice cream sundae...dripping over the sides of the tooth. I will have to have this work redone.

Problem 2:Dentist Mr. Vest was talking down to his assistant the entire time they were working on my teeth and created a hostile enviroment.

Problem 3: Reception (blonde with glasses)forced me to have an appointment even though I said I did not want one 5 times. She randomly put me in the system for a 6 month check up even though I said I would schedule at a different time.

Problem 4: I was treated with disdain by reception because I was a cash paying guest without dental insurance. Obviously very different than other guests that were being helped during my check in and check out process.

Problem 5: I had 3 wisdom teeth removed at a different location. Staff told me I should schedule the procedure to remove the teeth after I notified staff that it had already been taken care of. I had to ask 3 times for the teeth to be shown as removed in my chart.

Problem 6: I called and spoke with someone [redacted] in reception to cancel my follow up appointment and the one that was scheduled randomly (problem 3). She asked why I was not keeping them and I described the trouble above. I asked to speak witht the owner or office manager. I was told that he "just walked away from his desk" but that she would pass along the message to call me back. The phone call was not returned. I called back 3 more times and was told that he was unavailable with no follow up from the manager.

Desired Settlement: I want a refund for my last visit becasue of the quality of work that was done and the hostile enviroment I was forced to be in during my procedure. All problem as described above.

Business

Response:

Initial Business Response

This letter is in response to the concerns filed by Ms. [redacted] on August 26, 2013.

Sierra Smiles Dentistry takes great pride in being a customer service focused dental office and we strive to ensure that the patient experience is exceptional. To meet this goal, along with outstanding clinical care, we expect that our staff treat each patient in a professional, courteous and informative manner. We truly regret that Ms. [redacted] feels we did not meet her expectations.

Upon receiving notification from the Revdex.com that Ms. [redacted] was dissatisfied with the filling that was placed on August 8, 2013 we immediately attempted to contact her. Unfortunately, Ms. [redacted] has not returned our phone calls.

If Ms. [redacted] has a concern regarding the quality and/or appearance of the filling placed on tooth number 18 she is welcome to contact our office for assistance.

In closing, it was never our intention to make Ms. [redacted] feel pressured to make an appointment for a follow-up visit. Additionally, we truly regret that she felt uncomfortable at our office. Ms. [redacted] is welcome to contact our office should she have a concern regarding her filling; however, her request for a refund for the treatment that was provided is declined.

Respectfully,

Sierra Smiles Dentistry

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

If the goal of Sierra Smiles is to be "customer service focused and ... to ensure that the patient experience is exceptional" they are missing the mark by a long shot. The customer service and dental work was sub-par at best (as detailed in my last response). The staff was unprofessional (both dentist and receptionist) and I was not treated in a courteous manner.

The solution that Sierra Smiles suggests is for me to contact their office for a follow-up appointment. Why would I spend more of my time and money at a place that does not treat me well or provide me with even adequate dental care? I will be taking all of my dental needs elsewhere.

Sierra smiles responded that "it was never our intention to make Ms. [redacted] feel pressured to make an appointment for a follow-up visit". This statement is completely false. When I was asked when I wanted to return for my 6 month check-up I responded that I would call at another time to book the appointment. The receptionist urged me to book right then so that I wouldn't be forgotten about. I told her that I did not wish to make the appointment that day 2 more times. She said ok then I will just go ahead and book the appointment and if you need to change the time or date we can do that later. If I have to say no 3 times and then is handed an appointment card with a randomly chosen date and time...I would say that this is being forced to take an appointment.

I am appalled by my treatment by Sierra Smiles which is quite a shame because I was planning on having more dental work plus braces in the near future. If there is a silver lining in this situation it has to be that I will be having this work done by another company. I am hoping that this will come to a logical settlement.

I do not believe that Sierra Smiles regrets the treatment I have received since I have never even received an apology. Nothing has been done to correct this wrong except an offer for me to make a follow-up appointment. I will not be allowing my dental work to be touched by anyone at this location. I am not confident in their services and do not wish to cause myself anymore grief. It is a shame that a "customer service focused" company allow such a terrible experience to not be corrected. At this point, I feel completely disrespected by Sierra Smiles.

I am dissatisfied by the response Sierra Smiles has written and reject their proposed solutions.

Final Business Response

This letter is in response to the concerns filed by Ms. [redacted].

Sierra Smiles Dentistry takes great pride in being a customer service focused dental office and we strive to ensure that the patient experience is exceptional. To meet this goal, along with outstanding clinical care, we expect that our staff treat each patient in a professional, courteous and informative manner. We truly regret that Ms. [redacted] feels we did not meet her expectations.

As previously stated, upon receiving notification from the Revdex.com that Ms. [redacted] was dissatisfied with the filling placed on August 8, 2013 we immediately attempted to contact her. Unfortunately, Ms. [redacted] has not returned our phone calls.

According to her response to the Revdex.com, Ms. [redacted] has elected not to return to our office for assistance relative to the filling that was placed on tooth number 18. Although, we believe the treatment provide by our office is clinically sound, as a gesture of customer service we will offer a refund of the monies she has paid for this service. This offer is contingent on her execution of a release that will be sent to her. Upon receipt of a signed copy of this release Sierra Smiles Dentistry will provide a full refund to Ms. [redacted].

In closing, we regret that Ms. [redacted] feel pressured to make an appointment for a follow-up visit. Additionally, we truly regret that she felt uncomfortable at our office. Upon receipt of a signed copy of the above mentioned release Sierra Smiles Dentistry will provide a full refund to Ms. [redacted].

Review: March 11,2015In June of 2014 I had a x-ray,tooth extraction & a bridge that followed. All covered by Medical. ([redacted]) Medical #. I went to (Sierra Smiles)in Auburn,CA 95603. For some reason they asked for my Bank Card, Credit card #'s. I noticed my Bank account was missing $175.00. I called Sierra Smiles and stated the money in my Bank account was for my PG&E bill. They stated "There's nothing you can do about it now". In short I have documentation from Medical that the procedures that I had been performed were all covered under Medical. (I gave them my Medical card). AmerAssist A/R Solutions, Inc. Columbus, O.H. 43326.(P.O. box 26095is harassing me for something that was covered in the amount of $1,487.10that I do not owe. ther phone # ###-###-####/or ###-###-####.thank you.Desired Settlement: I have paid into this $525.00. I need this resolved and refunded to me.I feel that there is a scam happening to me.Sincerel,Robert [email protected]

Business

Response:

Our records reflect a release has not been executed authorizing anyone to speak to you regarding Robert [redacted]. Pursuant to the Health Insurance and Accountability Act of 1996, no specfics regarding Mr. [redacted] may be provided to you. If Mr. [redacted] would forward an appropriately executed HIPAA release, Sierra Smiles Dentistry and Orthodontics and its affiliated practitioners would be happy to respond to the complaint. Mr. [redacted] filed with the Revdex.com.Sierra Smiles Dentistry and Orthodontics is committed to providing quality service and achieving the highest service standards. One of the ways in which we continue to improve our service is by listening and responding to the views of our patients. As such, upon receipt of an appropriately executed HIPAA release, we look forward to the opportunity to provide substantive response in this matter.Respectfully,Sierra Smiles Dentistry and Orthodontics

Consumer

Response:

I give you permission to proceed.thank you,[redacted]

Business

Response:

Mr. [redacted] signed a financial agreement to have a tooth extracted, bone graft placed, buildup and a porcelain fused to metal bridge placed from for tooth numbers 18, 19, and 20. This treatment has been completed. Mr. [redacted] was insured by DeltaCare at the time of the agreement which was verified online on January 23, 2014 and February 19, 2014.As such, Mr. [redacted] signed a financial arrangement and he completed the procedures in our office. He signed a Smartpay agreement that stated the patient agreed to pay an initial down payment of $50.00 and the remaining balanec would be split between twelve (12) payments to begin on March 19, 2014.Since that time Mr. [redacted] made a few payments and we have attempted to work with him regarding the agreed upon payment arrangement. However, the remaining balance remains outstanding and is past due at this point.In summary, the account balance is past due. As such, the patient was contacted by the outsource team and attempts were made to reconcile the amounts due but were unsuccessful. Unfortunately Mr. [redacted] has made no further attempts to pay on the balance due. Respectfully,Sierra Smiles Dentistry and Orthodontics

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. To whom it may concern:I feel that if I would have known that Sierra Smiles didn't take Medical and Delta-Dental I would not have gone to them. Why would I go to them if I could have a dentist that takes medical and delta dental as insurance. They decieved me and violated the hippa law.They didn't do a professional job. I had ulser's in my mouth for (2) weeks due to trauma.the pocedure wasn't done with clean instruments either. I'm still haveing problems with the area as it hasn't healed properly. In short I need to have this resolved in my favor, I feel this was a scam from the beginning when the dentist himself told me (6) months earlier he had worked at Denny's restaurant.Sincerely,[redacted]