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Sierra Sport & Marine

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Sierra Sport & Marine Reviews (1)

SSM did a repair that was not to my satisfaction. SSM did a repair for me and I was unsatisfied with the results. When I returned to pick up my outdrive it was assembled incorrectly.At that time I asked the tech if it was assembled correctly and he said it was so I took his word for it. I was confident that it was NOT assembled properly and called the owner to ask him.He said it was assembled correctly. I then installed the drive on my boat to find out that the drive was not assembled correctly. After I brought it back and the owner basically telling me I was crazy, and that it could not possibly be assembled incorrectly it was determine by myself and the service dept. that it was assembled incorrectly.This problem was fixed while I waited approximately 1 hour.The owner was unprofessional and belligerent when I tried to discuss the matter with him. Later the drive was installed for a second time by me with no further issue. I then decided to check SSM's work and when I did so I noticed that the factory recommended oil was not used in my gearcase evident by the color of the oil. I drained and refilled the case at my expense. When I went to dicuss my dissatisfaction with the owner he was once again unprofessional,rude,and belligerent and walked away while I was trying to resolve the situation with him.Desired SettlementAdjustment of charges to low end of original estimate 2hr vs. the 3 hrs I was charged.In addition a refund for the wrong gear oil I was charged for.In total 120.Business Response Sierra Sport and Marine completed ALL repairs for [redacted] correctly. He encountered a problem installing his outdrive, not because of our faulty work, but because the shifting fork on his boat was worn out. We were not able to determine this problem for him because he did not bring his boat to us as we suggested, just the outdrive. Customer got very upset when he couldn't understand what I was explaining to him. He also accused us of using the wrong oil in his gear case. The oil we used ([redacted]) meets or exceeds all manufacturer recommend ations. I told him this 3 times over and he still did not understand. I refused to argue with him once I realized I was getting no where and he was just unable to understand what I was telling him. On average, we repair 4 of these types of outdrives every month. Sierra Sport and Marine is factory certified to work on every outboard and stern drive manufacturer there is. We take pride in our professional workmanship. Our shop has a combined total of over 100 years of experience. We have been in business since 1946. We definitely know what we are doing and do not produce faulty work of any kind.Customer's desired resolution was an adjustment to charges. I will not reimburse [redacted] a dime as all work was completed up to factory standards. If anything, I think I should send him a bill for all of my time he wasted when I was explaining myself over and over and he still didn't understand. My assumption is that [redacted] was trying to get something for nothing. Sometimes squeaky wheels get the grease, but not this time.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Actually the drive WAS assembled incorrectly as the lower shift shaft was not rotated clockwise to lock on the dogs before mating the upper and lower units. When I realized what was wrong while at the shop I went around and stated this to the shop techs and they stated that they had separated the units and done just that.I pointed this out when I picked up the drive the first time,and still not confident it was assembled properly I called [redacted], the owner, to verify, and he said it was put together properly, although with the intermediate shift shaft straight ahead the prop was not locking in reverse rotation. Should have been a no brainer to a professional that the assembly was wrong,but [redacted] let me go ahead and install the drive anyway, and to no surprise it did not shift.I personally talked to [redacted] and they stated "we do not want anything other than [redacted] or [redacted] high performance gear lube in ANY of our equipment" and offered to call to explain this to [redacted],a "factory trained repair specialist".How could someone know if a customer had a worn shift fork if they never inspected their boat? Simple,they made this up to try and BS their way through a Revdex.com claim just as they tried to do to their customer in this case. Is it an honest mistake to mate an upper and lower unit incorrectly? Absolutely.Do I expect to pay for the mistake? No I do not.I would like the business to provide proof of factory certification because an internet search of the official [redacted] site yields no reference under Mercruiser service to this shop.If I had known that was the case I would never have brought my equipment to them.I am not above reproach,I have made mistakes during the course of service for a customer.If this happens I am humble and ask the customer what they would like me to do to make it right by them and to continue a business relationship with them.If someone wants to be as arrogant as [redacted] has been in this case ,then they should be able to back up their boast with accuracy,and not by fabricating a scenario to cover up a mistake. If [redacted] truly does not know what the shop did wrong here then I really don't know what to say other than wow.It is actually very simple and [redacted] does not need to act like we are trying to solve the theory of relativity here.I was able to mate the units properly after a water pump service which is how it was when [redacted] received it.As far as sending someone a bill for wanting professional service,that would be a new one to me.Thank you

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Description: Boat Dealers, Marine Sales & Service

Address: 191 E Glendale Ave, Sparks, Nevada, United States, 89431-5816

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