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Sierra Window Concepts Ltd

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Reviews Sierra Window Concepts Ltd

Sierra Window Concepts Ltd Reviews (3)

Review: I cannot contact them phone numbers are all disconnected. The Co. Installed windows on Jan 2003 with 30 yrs warranty. The sliding door lock is broken. Are they out of business?Desired Settlement: Replaced lock.

Review: We've had numerous issues during the installation process and subsequently issues with the product that was installed.

We had two sliding doors and 3 windows installed. The primary four panel slider with two opening doors has sagging and separation from the top beam and the right door is difficult to open. I'm extremely worried about the stability of the doors and in addition we've had issues with the screen doors as well. We contacted customer service about the screens to be repaired in September have yet to seen a repair happen. Now with the sagging it's even more of the a concern. Short of staring legal action I'm looking to the Revdex.com for help on this matter.Desired Settlement: 1 - Immediate repair and an extended guarantee for the work performed during install

2 - A partial refund credit for the extended repair calls and inconvenience this has caused us

Business

Response:

Company has been in communication with the Consumer. A service warranty was completed by the Company installer to repair the patio door frame on 11/1/13. A factory service technician repaired the problem of the screen door. Company apologized to the Consumer for the delays in performing the warranty service and sent to the Consumer a $50 gift card. Lifetime warranty on the door and a 4 year labor service warranty remain in effect.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is the only thing offered to me. I do not feel that the compensation of a $50 gift card for a $7,000 product with multiple inconveniences throughout the process is comensurate with the value of time wasted on our part however I have no choice but to consider this complaint resolved.

Regards,

Review: There were some issues of the product needing to be fixed due to installation errors. I have tried for 9 months to get the company out to fix the problem and have not received any help. Now I have an even bigger problem, the down spout on my patio cover has rust pouring out and staining my patio. I have tried to contact the company again and all numbers do not work. They go to a service in which they are no longer a subscriber. I need repairs done. Is this company still in business?Desired Settlement: Fix all issues and offer extended warranty.

Business

Response:

Company has been experienceing communications problems. Consumer has been contacted and a service call has been scheduled for Thursday, Feb. 13th.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

We had an appointment scheduled tonight and serviceman did not show up nor did they call. I have provided them my home number and email address and still haven't heard from them.

Regards,

Business

Response:

COMPANY HAS PASSED ON CONSUMERS CONCERNS TO THE INSTALLER FOR THE PROJECT. COMPANY HAS TERMINATED ALL BUSINESS OPERATIONS.

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Description: Windows - Vinyl, Windows - Installation & Service, Doors, Windows, Doors - Installation

Address: PO Box 17230, San Diego, California, United States, 92177

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