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Siesta Royale Apartments

6334 Midnight Pass Rd, Sarasota, Florida, United States, 34242-2498

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Reservation for Siesta Royale for the week of April 4th, 7 days. Deposited $150 to reserve week. They have a 60 day cancellation policy. I wanted to cancel the reservation due to Covid 19 getting worse. The virus did not escalate until this past month with all the beaches shutting down in Florida. There would have been no way I could have been able to cancel within the policy. Florida shut down all beaches within the last 30 days. I work in healthcare and do not want to travel to other states which I could be a potential carrier. Manager and office staff are not very understanding and stated that it is up to the board of directors to issue refunds. Don't think it is a very wise decision to be going to Florida considering what is going on with each state.
Product_Or_Service: Reservation

Desired Outcome

Refund Would like the $150 refund so I can cancel.

Siesta Royale Apartments Response • Mar 31, 2020

The cancellation policy at Siesta Royale is that if a guest cancels within 60 days of arrival, the guest loses the deposit on that reservation. There is also a $50.00 non-refundable reservation fee on each reservation. That is an administrative fee and is never refundable. Since early March we were handling many cancellations and the normal policy remained in place. We did not have the time or opportunity to evaluate and change the policy. On March 30, 2020, our Board of Directors determined that all reservations with a start date prior to April 30, 2020 that was cancelled as a result of COVID-19, would receive a refund of the deposit, only. These refunds will be processed within the next 7 to 10 days. This complainant will received a refund of the $100.00 deposit.

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Address: 6334 Midnight Pass Rd, Sarasota, Florida, United States, 34242-2498

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