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Sightron, Inc.

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Sightron, Inc. Reviews (1)

I returned a defective scope. [redacted] was rude, didn't exchange product, and told me to sell it to someone else...even though it is defective.I DO NOT RECOMMEND SIGHTRON SCOPES DUE TO THE LACK OF QUALITY OF THE PRODUCT AND THEIR RUDE CUSTOMER SERVICE. I purchased this scope in November 2013 to mount on a 50 cal. It would not accurately adjust and would not hold zero. After 3 attempts at the firing range, I bought a [redacted] series 10x30x50 scope which I was able to sight in within 5 minutes. I returned the Sightron scope to Sightron. I received a call from [redacted] at Sightron who told that there was nothing wrong with the scope and actually said that I must not know what I was doing. But, that was not the end of his rudeness. He said Sightron would send the scope back to me, and that I could sell it to someone else. I asked him why I would want to sell the scope to someone else knowing that it wouldn't hold zero. He said that was all they could do and would ship it out the next day. I DO NOT RECOMMEND SIGHTRON SCOPES DUE TO THE LACK OF QUALITY OF THE PRODUCT AND THEIR RUDE CUSTOMER SERVICE.Desired SettlementI asked them to change the scope out for binoculars or something of close to equal value. I had already bought another scope that worked and was sighted in within 5 minutes at the range. They wouldn't do anything but mail it back to me with the suggestion that I sell it to someone else. Business Response Contact Name and Title: [redacted] Customer ServiceContact Phone: XXX-XXX-XXXXContact Email: [redacted]@sightron.comOn 4/24/2014 the customer above was contacted and was advised his scope was checked completely. We found the scope was out of adjustment and the focus was adjusted for a person with severe eye correction requirements.The customer was advised we had readjusted everything to factory specifications and we were returning it to him.The customer said he did not want the scope and wanted something else of equal value.We advised him the scope was working properly and there was nothing wrong with his product. He did not want the scope and indicated he had bought another product for his use.We advised the customer since the scope was not defective and only out of adjustment we were returning it to him.The customer once again stated he did not want his product back.At this time we told the customer if he did not want the product it was his and he could sell it as there was nothing wrong with it and it was working correctly.Through out the whole process the customer was very irate and emotional and even used foul language.We were never able to completely help the customer because he did not want to listen to the cause of his concern.His scope was returned via 2 day air on Friday April 25th, 2014.Consumer Response I did not expect anything more from this company. I did not raise my voice until [redacted] told me that he couldn't help if I didn't know what I was doing. I know very well what I am doing. They did not say that they reset to factory specs. They said that I was out of windage, and that I would to alter the mount on my scope to accommodate for that. I asked them what kind of sense that made. It is Tuesday, and I have not received the scope. This was my second call to Sightron. The first time the call was with [redacted]. She said if they exchanged or refunded a scope everything someone was unhappy, they couldn't stay in business. Now, I completely understand why she said that. On both calls, Sightron customer service escalated the calls, in a clear attempt to beat the customer down. I have sense found other reviews and complaints consistent with that. I will continue to post product reviews.

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Description: Gun sights, Scopes & Mounts, Optical Imaging Equipment Distributors

Address: 100 Jeffrey Way # A, Youngsville, North Carolina, United States, 27596-9759

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