Sigma Enterprises Reviews (%countItem)
Sigma Enterprises Rating
Address: 1395 Commerce Dr Unit A, Saint Paul, Minnesota, United States, 55120-1015
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have not received my order nor anyone in my vicinity. The merchant is unwilling to provide a suitable or timely resolution.I placed an order for a set of makeup brushes. They were shipped immediately. The parcel was marked as delivered, but I had not received it. I reached out to the merchant to ensure this status was accurate. I was advised that it was and that merchant could not do anything to resolve. Then I was offered a reshipment I was advised that the company could do nothing and directed me to my bank to file a dispute. The issue is the purchase was made via a third party (after pay) a dispute with my bank will not stop after pay from billing me.
We are sorry to hear you did not receive your package. Although Sigma is not responsible for lost or stolen packages as stated on our website, and we have confirmation of delivery from UPS, we have made a one-time exception and issued a refund for the initial AfterPay payment of this order. The remaining 3 payments via AfterPay are cancelled and will not be processed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
My friend helped me to return items on December 14th, 2018, because I left the US before it arrived. (I ordered on November 23rd. they promised 2-7 business days but failed, that was the first delay) Then the customer service told me the refund will be fulfilled by December 21st. It has been two weeks since 12/21/2018, but I still have not received any refund and even not a word. They even close their online customer service.
This severe delay really makes me in trouble, I wanted to close my bank account but I have to wait for this refund. This company processes everything slowly. Only say sorry but never give a solution.
We are sorry to hear of your disappointment with your recent shopping experience. Unfortunately, we have not yet received the return package. We are unable to issue refunds for items that have not been received at our office. Additionally, the customer has not been able to provide return tracking information. Please note, this disclaimer can be found on our return policy- Please retain the tracking number of your return package for your records. Sigma is not responsible for return packages that are not received at our office.
We will gladly process a refund once the return package is received at either our headquarters or our fulfillment center.
I made a purchase on the Sigma Beauty website on November 10th, and I returned at the Sigma store in Mall of America on December 8th. On the website, it stated, "returns received within 59 days of the original transaction date are eligible for a refund to the original form of payment." However, the cashier at the Sigma store told me they couldn't refund the money to the original payment method because I ordered it online, all I got was a gift card (the gift card is inactivate by the way). But I came all the way to the mall to return was because Sigma does not offer a free shipping return. So I couldn't get a full refund back either way, and the store is not even following the policy on the website.
We sincerely apologize for any confusion regarding our return policy. As stated on SigmaBeauty.com, items purchased on our website must be returned directly to our office. Items cannot be returned to the Sigma Beauty Mall of America store, and items purchased in the Mall of America store cannot be returned to our office. We utilize two different systems for our online and in-store purchases, and cannot assist with each other's transactions. We understand this is not an ideal customer experience and are very sorry for any inconvenience this may cause. Unfortunately, this is due to a system inability and we are unable to modify the process at this time.
This information can be found at the bottom of our return policy here: https://help.sigmabeauty.com/hc/en-us/articles/218813587-General-Return-Policy
I am rejecting this response because:
I request to exchange my gift card into online gift card or store credit which can use online
We are able to make a one-time exception and issue a website credit. We will contact you directly with further details.
I have placed an order on Monday June 26th on sigma.com. They charged me on the same day. Since I placed the order, it has been already almost 20 days, I didn't receive any of the product.
I was waiting for my order for a week, then I realized it has not yet shipped. So I contacted the customer service on July 3rd concerning this order. There is no customer service phone number on the website, no email address, I can only fill out a request form from their website. No reply, not a single word for 3 days, so I contacted them again on July 6th. No reply at all.
Then I finally found the phone number for their customer service on google this week, so I called. The lady on the phone can't provide me any information, no estimate shipping date, nothing. I want to cancel the order if the order is not shipped by tomorrow (July 12th). Yesterday, I finally got a email said the order has been shipped, so I compromised. As long as I receive all my brushes, I am okay with it. But then I realized there are two brushes missing in the shipping list with no explanation why. Then a lady send me an email this morning said because that one of the brush is out of stock, so they are sending me an alternative brush. Okay, I compromised again. But then the lady send another email this afternoon, said because I have complaint about the order and wanted to cancel it so they are not going to send the brushes for me. She said it in a very rude way.
I am speechless, and feel so upset and disappointed for this company. How can a company charge me for 20 days and not sending me any product? And worse, they never reply anything, which makes me feel like a scam. Even when I finally able to reach them via phone, they provided no explanation, no solution. Then which makes me even angrier is they did ship out orders, but in reverse order, which means who placed order after me got the brushes way before I did(for now, I got nothing!)
You owe me a sincere apology
We sincerely apologize for the experience you have had with your recent purchase. Unfortunately, there were technical issues on our site during our Semi-Annual Sale, which caused significant delays in processing. Due to these technical issues, inventory discrepancies occurred which forced our fulfillment center to fulfill orders out of sequence, to keep the process flowing. Because of the website errors out of the control of the Customer Service department, the Customer Service team received an abundance of inquiries and are working as fast as they can to answer all inquiries in the order they were received, as to be as fair as possible to all customers.
Our toll-free number is available on our website here- https://help.sigmabeauty.com/hc/en-us/articles/115002908468-Phone-Number . The first shipment of this order was shipped on July 12 and the remaining items were shipped on July 18. At this time, a dispute has been filed with the credit card company, and therefore we are unable to issue a refund in any amount as the funds are locked while the case is being reviewed.
Again, we are so sorry for this experience. This processing and reply time is abnormal for Sigma, as we usually ship within 24 hours and respond to all inquiries same or next business day. Each customer is very important to us and the delay in response was not intentional.