Sigma Solutions LLC

Thank you for the opportunity to respond to this complaint We are unsure of what the actual complaint is as customer should have our correct phone number and email which is [redacted] and ***@sigmasolutionsonline.com These were given to ***, when we agreed the terms of the loan on 04/18/ We can confirm that [redacted] did give us her personal information as this is required to process the loan application, which [redacted] received the funds for on Regards [redacted] ***

Complaint: [redacted] I am rejecting this response because: They only call to say they will be debiting my accountThey just called yesterday to say they will be debiting my account this FridayMr John P [redacted] is lyingIf my account is truley closed and they do not attempt to debit my account on Ftidag then I'll consider the matter closedHowever I don't believe a word that comes out of their mouth Sincerely, [redacted]

Unfortunately, it appears that this is not a complaint that can be settled as customer does not appear to want to reach a settlementAs per the original complaint settlement required was confirmation that the loan was cancelled and that we have no claim to his personal information, both of which we confirmed in our original response.In addition we clarified his other queries and now he comes back with further allegations of which some we are not sure what they refer to, such as not honoured our agreed terms.Regards to the allegations of not a genuine secure siteWe can categorically confirm this is a genuine SSL certificate and a secure site and the mark is genuine as per this link https://seal.godaddy.com/verifySeal?sealID=aW7CsweNZKHpCsUGkyCmFwwPjecCOxSjG3QJ8...⇄ are sorry the customer is not happy with our services or that we could not help on this occasion.RegardsJohn P***

Thank you for the opportunity to respond to this complaint.I would like to clarify that no information was obtained under pretences All information collected was in order to process the applicationWe do not collect store or see the online banking login - this is done through customers own online banking screen which is secureUnfortunately, we was unable to approve the loan and the application was withdrawn.We never pass on customer information to third parties.Yours faithfully John P***

Thank you for the opportunity to respond to this complaint.We have checked all our records and we have not received any inbound calls from this customerWe also do not have a record of receiving any emails.However, we have attempted numerous times to contact Mr *** by email and cell number ***
*** *** as a courtesy, but have assumed cell number has changed as we never received any return calls and an attempt to contact by sms failed.We can confirm that we have closed this account effective today with no further debits.Yours faithfully Mr John P***

Complaint: ***
I am rejecting this response for obivous reasons
Sincerely,
*** ***

Dear Sir/MadamWe would like to confirm that we did attempt to contact Mr *** and we left a message that if we did not hear from him we would debit his account this FridayHe still never returned this call.However, as already stated the account is closed and no further debits will be made.RegardsJohn P***

Thank you for the opportunity to respond to this complaint. We did respond on the 5/1/but it appears that it has not registered
*** *** has resolved this matter with us the same day, just after contacting you on 5/1/
Regards
*** ***

Thank you for the opportunity to respond to this complaint.we are confused by comments as *** *** only spoke to us recently and we agreed for her to pay just the remaining balance principle of the loan on 10th May. we do not keep debiting the account*** has made payments which
does not clear the principle she borrowed.Given this complaint it appears that *** has no intention of clearing the debtAnd we have therefore closed the loan. RegardsJohn P***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Customer agreed to the terms and conditions of the loan, which were clearly understood as not only were they in the contract signed by [redacted] we have a recorded conversation of the call with the customer confirming the terms and conditions.[redacted] returned payment back in August...

2015 and no further debits were attempted or contact made, other than a call from a lady claiming to be his wife and we advised we could not talk to her unless we had permission from [redacted].  We had no further contact.RegardsJohn P[redacted]

Complaint: [redacted]
I am rejecting this response because: They only call to say they will be debiting my account. They just called yesterday to say they will be debiting my account this Friday. Mr John P[redacted] is lying. If my account is truley closed and they do not attempt to debit my account on Ftidag then I'll consider the matter closed. However I don't believe a word that comes out of their mouth. 
Sincerely,
[redacted]

Unfortunately, it appears that this is not a complaint that can be settled as customer does not  appear to want to reach a settlement. As per the original complaint settlement required was confirmation that the loan was cancelled and that we have no claim to his personal information, both of which we confirmed in our original response.In addition we clarified  his other queries  and now he comes back with further false allegations of which some we are not sure what they refer to, such as not honoured our agreed terms.Regards to the allegations of not a genuine secure site. We can categorically confirm this is a genuine SSL certificate and a secure site and the mark is genuine as per this link https://seal.godaddy.com/verifySeal?sealID=aW7CsweNZKHpCsUGkyCmFwwPjecCOxSjG3QJ8...⇄ are sorry the customer is not happy with our services or that we could not help on this occasion.RegardsJohn P[redacted]

Thank you for the opportunity to respond to this complaint.I would like to clarify that no information was obtained under false pretences.  All information collected was in order to process the application. We do not collect store or see the online banking login - this is done through...

customers own online banking screen which is secure. Unfortunately, we was unable to approve the loan and the application was withdrawn.We never pass on customer information to third parties.Yours faithfully John P[redacted]

Thank you for forwarding us this complaint.  Having reviewed the conversation with our csr and the customer unfortunately the call was not handled according to our customer service policy and fell short of our standards. All payments have been stopped and a refund has been...

initiated.Yours faithfullyJohn P[redacted]

Dear Sir/Madam[redacted] has not attempted to return our calls despite leaving at least 8 voicemails on his cellphone on different occasions. He has never called in to discuss this with us.We even attempted to make contact with him at work, but was told there were no personal calls at work so did...

not attempt to call this number again.However, the account is closed and no further debits will be attempted.RegardsJohn P[redacted]

Thank you for the opportunity to respond to this complaint.
We are unsure of what the actual complaint is as customer should have our correct phone number and email which is [redacted] and [redacted]@sigmasolutionsonline.com.  These were given to [redacted], when we agreed the terms of the loan...

on 04/18/2015.
We can confirm that [redacted] did give us her personal information as this is required to process the loan application, which [redacted] received the funds for on 04.21.15
Regards
[redacted]

Better Business Burea
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]