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Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

[redacted]     Conciliation & Engagement Specialist,   This letter is in response to complaint ID#: [redacted].   Warner Family Practice is a unique practice because we provide all-encompassing care for the entire family....

We constantly add new in-house services such as lab work, ultrasound, mammography, CPX and other heart attack and stroke prevention testing.     Another unique trait of Warner Family Practice is our dedication to preventative care. Through regular visits with a provider, we help patients compose a picture of their overall health. To make the picture complete, we use personal and family history, current circumstances, regular testing and computer analytics. This picture allows you and your provider the ability to see potential issues and possible treatment paths in a preventative manner before corrective treatment is ever necessary.   When a patient is scheduled for a comprehensive physical they receive a written reminder approximately 2 weeks prior to the date of the physical. This notice informs them through word and links provided, of the testing, with corresponding insurance codes that might be utilized based upon their Providers recommendations.  These recommendations are established during the face to face time (30 minutes) spent with their Provider to start off the Physical Exam. Through the questioning by the Provider as well as current symptoms, gender, age and family history; computer analytics are utilized and recommended testing is generated called the Plan. The Provider goes over the recommendations answering any questions the patient might have.   At any time, due to prior conversations with patient’s insurance company or decisions made after patients followed the link on the reminder letter to review all the potential tests that are listed; the patient may refuse any tests. I have attached a copy of the letter sent to complaint ID# [redacted] along with the date and time the notice was sent. And our records show that it was opened.   I state again that all of our tests and the billing codes are listed on our web site and the reminder notice that complaint ID#: [redacted] received had a link to that website and directions on how to locate the tests.       I personally tried to explain this to complaint ID#: [redacted]. I did express my apologies and sorrow for her not being aware of the costs and coverage of any of the testing’s in our practice. I will not comment on her diagnostic history and medical records however all tests ordered are backed up with a diagnostic and test code according to the billing practices set in place by Medicare and the CDC.  I do take issue with the quote attributed to me stating that we were “within our legal rights” to charge what we did. At no time have I ever referred to legal rights when discussing issues with patients. This is not a legal matter and there would never be a reason to claim any type of legal rights. We do not randomly choose a price for the testing. The price is attached to a billing code that all insurances have access to and must abide by.   After all the time and efforts we have invested so that our patient’s obtain and maintain optimum health and offer all our testing and services in a very transparent manner through correspondences and on our Web Site it is still regrettable that patients sometimes are caught off guard by the financial result of the services. All of the benefits that their insurance company has assured them are part of their plan are honored. I tried to offer a payment plan to complaint ID#: [redacted] and she informed me that the bill was paid in full. At that point I felt there was nothing I could do to relieve her financial burden.   Complaint ID#: [redacted] informed me that even though I spoke with her and tried to explain the situation to the best of my abilities she was still leaving and would dissuade anyone she spoke with to avoid our practice. I told her I completely understand and still wished her well and offered her any assistance (medical records transfer) I could in her quest to find a new medical practice.   I respect her right to file this claim and appreciate the opportunity to respond to it.    Sincerely [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

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Address: 2625 Overland Ave # B, Billings, Montana, United States, 59102-7460

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