Sign in

Sign & Drive, Inc.

Sharing is caring! Have something to share about Sign & Drive, Inc.? Use RevDex to write a review
Reviews Sign & Drive, Inc.

Sign & Drive, Inc. Reviews (19)

Dear *** ***, Thank you for sharing the concern that *** *** has with the Hybrid tax exemption for the District of Columbia. I know this process can be confusing and I apologize for the difficulty that *** *** is experiencingWe have submitted all of the necessary paperwork to the
District of Columbia Department of Motor Vehicles to determine the amount of the refund owed to *** ***. Once we receive registration and confirmation that no money is owed to the District of Columbia, we will issue the refund to *** ***We have issued and mailed a check to *** *** in the amount of $for the products that he decided not to purchasePlease feel free to contact me at ###-###-#### if you have any questions or if there is any additional information that you needThank you Rose Rose *B*** Director of Customer Retention RRR Automotive ***@RRRAUTOS.COM ###-###-####

Jackie M***, Customer Relations Manager is currently working with *** *** to have leather installed in her vehicle. Please feel free to contact me at ###-###-#### if you have any questions or need additional information.Thank youRoseRose B***Director of Customer
[email protected]###-###-####

Good afternoon *** ***, During our many phone conversations, we discussed that the proper disclosure was provided on the e mail that MrC*** sent to youHowever, because you felt the e mail was misleading, MrK*** agreed to sell you the *** without adding the freight charge. We also discussed that we value your feedback and hope to have the opportunity to work with you in the futureThank you Rose

Dear *** ***,I spoke with *** *** today and we reviewed the terms of his warranty. I also explained that the tires were below the wear limits (1/and 2/32) and the replacement was due to the lack of tread. I invited *** *** in to review tire options and to give him
information on tires so he can make a well informed purchase decision. *** *** will meet with our Service DIrector, Duane S*** on Monday at 9:30. I will update the case at that time. Thank you Rose *B***Director of Customer RetentionRRR Automotive GroupReliable Responsible Respectful ***@RRRAUTOS.COM ***

Good afternoon *** ***I spoke with *** *** on December 27, and we reviewed his concerns. I thanked *** *** for his feedback and assured him that we will use his feedback to improve, however, based on the e mail that he sent to me, our Sales Team did disclose the additional cost of
the freight.On December 28, Abbas K***, Executive Vice President left a phone message for *** *** and also sent the attached e mail. Although the proper disclosures were provided on the initial e mail, MrK*** wanted to clear any miss understanding and agreed to sell the vehicle at a price without adding the freight charge(Please see attached). I spoke with *** *** again as he requested an additional $as Toyota announced an additional incentive. I explained to *** *** that MrK*** was addressing his initial concern of the freight charge and the offer that MrK*** sent in writing was our final offer. *** *** thanked me for my time and we ended on a positive noteHe further stated that he lived far away and the price was not worth the trip with his familyOn December 31, *** *** sent me a text message stating “looks like not much has changed with Toyota of Bowie’s shenanigansJust got a similar misleading quote from Willie again“ On January 1, 2018, *** *** sent an e mail stating “I got a quote from Willie yesterday and it was the same old misleading quote I had got earlier! I will be escalating my complaint about your shady practices…A tiger never changes his stripes”I am confident that after reviewing the attached e mail you will agree that Toyota of Bowie went above and beyond to address *** ***’s concerns.Please feel free to call me at ###-###-#### if you have any questions or need additional information.Rose B***Director of Customer Retention***@rrrautos.com###-###-####Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Ms***,Attached you will find: A print out from *** ( NHTSA ) - this will show that there was no open recall when Ms*** purchased the *** and it was reviewed with her at the time of purchase A print out from *** that also shows there was no open
recall at the time of purchase and it was reviewed with at the time of purchase A print out of the Maryland State Inspection report It is unfortunate that the vehicle required repairs, however, we must remember that a vehicle is a complex piece of machinery and parts may fail.As goodwill, I would be happy to provide Ms*** with a letter of credit that can be used at Toyota of Bowie in the amount of $150.00.Thank you Rose B***Director of Customer Retention***###-###-####

I am still working with *** *** on a resolution. He requested that I provide him with a copy of the brochure that was provided when he purchased the plan. I sent the brochure as well as the contract that was sent from Toyota Financial Services explaining the terms and conditions. I’ve attached the documents that I sent to *** ***. Both the brochure and contract refer to the exclusion that that tires must have a minimum of 3/tread wear in order to have coverage.I’ve left a phone message and sent an e mail and will follow up with *** ***.Thank youRose

Dear Mr***,
I spoke with Mr*** on July 18, and
apologized for the
difficulty he is experiencing with receiving his tags. He confirmed that he did receive another
temporary tag and is comfortable that we are working to obtain another set of
tags for him. We will continue to follow
up until this is resolved
Please feel free to contact me at ###-###-#### if you
have any questions or need additional information
Thank you
Rose MB***
Director of Customer
Retention
RRR Automotive
***
###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
They did pick the cheapest option available. We have contacted an attorney
Regards,
[redacted]

Dear [redacted],We are currently working with [redacted].  We have provided authorization to install a used engine at our expense.  Once the repairs are completed, I will update the case with the final resolution.Thank youRose ** B[redacted]Director of Customer RetentionRRR Automotive...

GroupReliable Responsible Respectful [redacted]@RRRAUTOS.COM ###-###-####

I am very sorry for the difficulty that [redacted] is experiencing.  We did not pick the cheapest option to repair his vehicle.  As goodwill, we paid for the engine to be replaced. and Twin City Toyota is working to resolve this matter with [redacted].Please feel free to contact me at ###-###-#### if you have any questions or need additional information. Thank youRose B[redacted]

Good afternoon I spoke with [redacted] and apologized for our poor performance.  I assured him that we will use the feedback he provided to improve.  I sent him an e mail with my contact information and when he is ready to return for service I will introduce him to our Custer Relations...

Manager Jackie M[redacted] so she can work directly with [redacted] and make sure that he is properly taken care of. Thank you Rose Rose *. B[redacted] Director of Customer Retention RRR Automotive Group Reliable Responsible Respectful [redacted]@RRRAUTOS.COM [redacted] Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:NO! ! ! MSRP includes freight!  If you give me a discount OFF the MSRP, the discounted price includes freight! Its not rocket science! Adding a disclaimer does NOT give you the license to mislead people.One of the things I had asked Rose to do was to refrain from using this kind of deceptive quotes but Willie was back to his old shenanigans again!I dont believe you guys are interested in mending your crooked ways!
Regards,
[redacted]

Dear [redacted],As customer goodwill, we did not charge [redacted] for the additional repairs that she said she did not authorize.  Please feel free to contact me at [redacted] if you have any questions on need additional information.Thank you for your time in this matter. Rose M....

B[redacted]Director of Customer RetentionRRR Automotive GroupReliable Responsible Respectful [redacted]@RRRAUTOS.COM ###-###-####

From: [redacted] <[redacted].com>Date: Sat, Dec 9, 2017 at 8:56 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[email protected]>Toyota has compensated me and I am now happy.  Thanks-[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]The warranty paperwork I was given explicitly States that wear is covered. The $800 spent was to avoid having to purchase tires later. Had the warranty stated that wear would be an issue I never would've never purchased it . To change the terms after the fact and to exclude this information in the warranty information that you gave me  is  deceptive and shady. In essence your stating that 70% wear is ok but 80 or 90% is not. This is what needs to be in your warranty. I have puncture and road hazard in my car insurance policy and it doesn't cost $800. To resolve my issue honor my warranty and replace my tires and stop haggling about 10% of wear. 
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Check fields!

Write a review of Sign & Drive, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by adding a photo

Sign & Drive, Inc. Rating

Overall satisfaction rating

Address: 5579 Chamblee Dunwoody Rd Ste B, Dunwoody, Georgia, United States, 30338-4154

Phone:

Show more...

Web:

This website was reported to be associated with Sign & Drive, Inc..



Add contact information for Sign & Drive, Inc.

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated