Initial Business Response / [redacted] (1000, 8, 2016/04/12) */ After receiving the complaint, our debit card department worked with our card processor to identify the source of the problemOnce identified, necessary changes were made to allow client transactions to process at these merchants without issues going forwardThis issue was corrected on March 15, The client was notified by phone, at which time she was provided details regarding the issue causing the card to decline, as well as what was done to prevent future problemsShe was pleased with the response and there have been no other debit card declines reported at this timeThe Bank of Oak Ridge takes many precautionary measures to prevent potential debit card fraud and occasionally adjustments must be made in order to reduce the number of casesAt this time, we have the most effective rules in place to protect our clients, while preventing unnecessary debit card declines
Initial Business Response /* (1000, 8, 2016/04/12) */
After receiving the complaint, our debit card department worked with our card processor to identify the source of the problem. Once identified, necessary changes were made to allow client transactions to process at these merchants without...
issues going forward. This issue was corrected on March 15, 2016. The client was notified by phone, at which time she was provided details regarding the issue causing the card to decline, as well as what was done to prevent future problems. She was pleased with the response and there have been no other debit card declines reported at this time. The Bank of Oak Ridge takes many precautionary measures to prevent potential debit card fraud and occasionally adjustments must be made in order to reduce the number of false cases. At this time, we have the most effective rules in place to protect our clients, while preventing unnecessary debit card declines.
Initial Business Response /* (1000, 8, 2016/04/12) */
After receiving the complaint, our debit card department worked with our card processor to identify the source of the problem. Once identified, necessary changes were made to allow client transactions to process at these merchants...
without issues going forward. This issue was corrected on March 15, 2016. The client was notified by phone, at which time she was provided details regarding the issue causing the card to decline, as well as what was done to prevent future problems. She was pleased with the response and there have been no other debit card declines reported at this time. The Bank of Oak Ridge takes many precautionary measures to prevent potential debit card fraud and occasionally adjustments must be made in order to reduce the number of false cases. At this time, we have the most effective rules in place to protect our clients, while preventing unnecessary debit card declines.
Initial Business Response / [redacted] (1000, 8, 2016/04/12) */ After receiving the complaint, our debit card department worked with our card processor to identify the source of the problemOnce identified, necessary changes were made to allow client transactions to process at these merchants without issues going forwardThis issue was corrected on March 15, The client was notified by phone, at which time she was provided details regarding the issue causing the card to decline, as well as what was done to prevent future problemsShe was pleased with the response and there have been no other debit card declines reported at this timeThe Bank of Oak Ridge takes many precautionary measures to prevent potential debit card fraud and occasionally adjustments must be made in order to reduce the number of casesAt this time, we have the most effective rules in place to protect our clients, while preventing unnecessary debit card declines
Initial Business Response /* (1000, 8, 2016/04/12) */
After receiving the complaint, our debit card department worked with our card processor to identify the source of the problem. Once identified, necessary changes were made to allow client transactions to process at these merchants without...
issues going forward. This issue was corrected on March 15, 2016. The client was notified by phone, at which time she was provided details regarding the issue causing the card to decline, as well as what was done to prevent future problems. She was pleased with the response and there have been no other debit card declines reported at this time. The Bank of Oak Ridge takes many precautionary measures to prevent potential debit card fraud and occasionally adjustments must be made in order to reduce the number of false cases. At this time, we have the most effective rules in place to protect our clients, while preventing unnecessary debit card declines.
Initial Business Response /* (1000, 8, 2016/04/12) */
After receiving the complaint, our debit card department worked with our card processor to identify the source of the problem. Once identified, necessary changes were made to allow client transactions to process at these merchants...
without issues going forward. This issue was corrected on March 15, 2016. The client was notified by phone, at which time she was provided details regarding the issue causing the card to decline, as well as what was done to prevent future problems. She was pleased with the response and there have been no other debit card declines reported at this time. The Bank of Oak Ridge takes many precautionary measures to prevent potential debit card fraud and occasionally adjustments must be made in order to reduce the number of false cases. At this time, we have the most effective rules in place to protect our clients, while preventing unnecessary debit card declines.