Signature Carpet, Flooring, & Interiors, Inc. Reviews (2)
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Signature Carpet, Flooring, & Interiors, Inc. Rating
Description: CARPET & RUG DEALERS-NEW, FLOORING RETAIL
Address: 707 Walt Whitman Road, Melville, New York, United States, 11747
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We purchased carpet for a master bedroom from what I thought was a reliable, small carpet dealer. Upon installation, we noticed lines running throughout the carpet. The owner, Shaun M[redacted] clearly saw the damage, and replied that he would contact the manufacturer. The manufacturer insisted that they the would have the carpet steamed first before any replacement would be considered. This was done, and the lines, although somewhat better, remained. Signature Carpet basically refused to take any of the responsibility for the damaged carpet and no replacement was offered. He did not support his customer, and became difficult to deal with. Additionally, the initial measurement of the room was off, resulting in there not being enough carpet to finish a closet. When they finally brought in the remainder to complete the closet, the color was off. We won't even bother to contact him about this since we're sure he will not take responsibility for this either.
We purchased carpet for a master bedroom from what I thought was a reliable, small carpet dealer. Upon installation, we noticed lines running throughout the carpet. The owner, Shaun M[redacted] clearly saw the damage, and replied that he would contact the manufacturer. The manufacturer insisted that they the would have the carpet steamed first before any replacement would be considered. This was done, and the lines, although somewhat better, remained. Signature Carpet basically refused to take any of the responsibility for the damaged carpet and no replacement was offered. He did not support his customer, and became difficult to deal with. Additionally, the initial measurement of the room was off, resulting in there not being enough carpet to finish a closet. When they finally brought in the remainder to complete the closet, the color was off. We won't even bother to contact him about this since we're sure he will not take responsibility for this either.