Signature Cycles

I have not received any response to my emails or phone calls from Signature Cycles and I am not satisfiedThey sold me a completely different cruise control kit than what was advertised and now they ignore all my requests for tech support or providing me the missing parts

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowReturning the kit would not be practical since the kit is now installed, albeit with great difficultyMy text, email and voice mail requests for support received no response and I still haven't received the missing part *** "Retainer, wire harness" that I reported missing from the "kit"The following actions by Signature Cycle would resolve this issue and ensure that customers know exactly what they are getting into:
Send me the missing part ***
Edit their advertisement to reflect the actual contents of the kitClaiming that kit Model # *** is "Exactly the same as the original (discontinued kit" is simply no trueThe original kit included a fully assembled right hand control assembly, the Signature Cycle kit does notThat is advertisement.
Remove the photograph of the fully assembled right hand control assembly and replace it with a photo of what is actually included in the kitInclude instructions with the kit with complete wiring instructions in addition to the factory instructionsThe assembly is not the same as explained in the factory instructions which leaves it up to the customer to figure out the wiringEven the factory service manual is no help with this issueI have a factory service manual for my motorcycle
Regards
*** ***

1) I will send one (1) 70345-84 part to Mr. [redacted].  USPS Tracking Number: [redacted].  Shipment date: Feb 3, 2016.
2) - 4) I have removed each of the cruise control kits from my website effective immediately.  No longer will these kits be offered from me, so that should satisfy Mr. [redacted].

I have not received any response to my emails or phone calls from Signature Cycles and I am not satisfied. They sold me a completely different cruise control kit than what was advertised and...

now they ignore all my requests for tech support or providing me the missing parts.

The kit that Mr [redacted] speaks of is a kit that is discontinued by Harley-[redacted]son.  I sell the genuine Harley-[redacted]son replacement components that were included in the once-available kit that are not currently installed on the motorcycle.  Mr [redacted] received everything that he needs to assemble a factory-correct cruise control on his motorcycle.
Mr [redacted] contacted me via telephone days prior to ordering this kit and all of the information about this was relayed to him over the phone. 
I was closed for Christmas from noon on December 23 through December 27.  Mr [redacted] attempted to contact me about the kit via telephone and email on the afternoon of December 23.  Those were received by me on Monday, December 28 upon my return to the office.  On December 26, having had no reply, Mr [redacted] wrote a note on our Facebook page about us not responding to him.  I responded within minutes of his initial post and the correspondence, in its entirety, is pasted below.
In our correspondence offered below, it is clear that I asked repeatedly what it would take to make him happy.  He wanted no refund.  He did not want to return the items.  He only wanted information that was not available to me over a holiday weekend.  I offered to get him that information on the following Monday and he refused that.  I did not curse at him; in fact I asked him not to curse at me.
 
Conversation started December 26, 2015
12/26, 12:52pm
[redacted]
This is [redacted] with eHarleyParts.com. What can I try to do for you?
12/26/15[redacted] accepted your request.
12/26, 12:56pm
[redacted]
Regarding the cruise control thumb switch. Where do I connect the orange wire with white stripe?
12/26, 12:58pm
[redacted]
I have no idea off hand. I'd need to look that up in a service manual with a writing diagram. A service manual is required to install that cruise.
12/26, 1:02pm
[redacted]
A service manual was not required to install the original HD kit since the wiring harness was ready to install.
12/26, 1:07pm
[redacted]
But that kit has long since been discontinued. It is not cost effective to supply a ready-built assembly these days. I've priced out all of the parts and with labor to assemble the switch housing like it used to be, I'd have to set the price of the kit around $1200. $830 was nearly ridiculous as it was. Now the kit has increased another $70 to $900 because the module has been discontinued and getting hard to come by. I have to source then [them] from the dealer network and part [pay] retail ($408) for one. I fear this will only be able to be fine [done] for a few more months and we'll have to resort to used parts.
12/26, 1:09pm
[redacted]
That's fine but I found a vendor who is selling the kit with a completed harness for $799 plus shipping.
12/26, 1:11pm
[redacted]
And?
12/26, 1:13pm
[redacted]
Ok [redacted], if you want to play that way we can do that!
12/26, 1:14pm
[redacted]
What?
What do you want? $30 back so it's the same price? You return a half installed kit? I need you tip [to] trek [tell] me what you want from me other than how to wire something when I'm out of town fit [for] a holiday weekend.
Here is where texting and this kind of dialog suck. Call me on Monday and we'll get it straightened out.
12/26, 1:25pm
[redacted]
I started emailing and calling about this on the 23rd! You are advertising the kits coming with full instructions and "exactly the same as the original" which we both know is a lie on both counts. The other guy is selling for $799 what you just said would cost $1200 if you put it together that way.
12/26, 1:34pm
[redacted]
I've been closed since noon on the 23rd and saw no emails or received calls prior to that. You do know it's Christmas, right?
I don't know who the other guy is, not does it matter. I don't know if he's selling genuine HD parts, new or used, assembled or not, etc, so I am not going to speculate on why he can offer them at the price he offers.
I offered you the instructions that was supplied with a kit that is no longer available and all of the genuine HD parts required to assemble such. As with any install, a service manual is the best tool in your toolbox.
I still haven't been told what you want. Also, don't call me a motherfker, especially this time of year.
12/26, 1:41pm
[redacted]
I don't want a refund, just want to know where to connect the orange wire. It's sunny and 80 degrees and you're telling me to wait until Monday?
12/26, 1:42pm
[redacted]
[redacted], I have no way of pulling a wiring diagram out of my as.
12/26, 1:44pm
[redacted]
If you didn't pull your ads out of your as we wouldn't be having this conversation.
12/26, 1:45pm
[redacted]
On second thought, I think I've got someone [somewhere] else to be on Monday. How's Tuesday?
12/26, 1:46pm
[redacted]
Me too, I have a lot of emails and letters to write on Monday
12/26, 1:48pm
[redacted]
I hope they can tell you where to shove your wires. You are unreasonable.
12/26, 1:50pm
[redacted]
[redacted]
12/26, 1:50pm
[redacted]
Merry Christmas
12/26, 1:52pm
[redacted]
Happy holidays you lying, cheating crook.