Signature Exteriors

Initial Business Response / [redacted] (1000, 5, 2016/02/01) */ To whom it may concern, As I explained to the customer, we order extra materials to every job for a multitude of reasonsIt is a standard industry practice to include a "waste factor" as part of the estimateIn the case of this roof, the insurance company made an allowance for waste at 10% of the total squareThis allowance is also to cover ridge cap, nails, felt, caulk and other incidental items that they do not provide for in their estimateThis is to account for shingles that must be discarded at the end of a run, as well as if there is any damaged material on siteIn this case, the roll of felt was damaged, and thankfully our crew grabbed an extra roll that they had with them to complete that part of the taskFurther, we completed the installation of this roof based on the numbers from his insurance company The customer said that there were "unused" bundlesI confirmed onsite that there were only The other were partial bundles, and as I mentioned above, the roll of felt had a cut in it that penetrated several layers and therefore should have been discarded We also always leave 1-bundles for the homeownerShould the homeowner have an issue with a tree-branch hitting the roof, or similar, then they will have a perfect match for the repairThis is also a standard practice in our industry Finally, and most importantly, our contract clearly states "All unused material shall remain the property of Company"I attempted to explain this to Mr***, however our conversation was ended abruptlyI would be more than happy to share the fully executed contract with the Revdex.com, however there is no area to upload supplemental information on this form Should you have any questions or require additional information, please do not hesitate to reach out to me Kindest regards, [redacted] Signature Exteriors Vice President (XXX) XXX-XXXX (O) (XXX) XXX-XXXX (M) (XXX) XXX-XXXX (F) [redacted] @sigext.com www.SigExt.com

Contractor prepared a lanscape plan for my backyardI approved the plan and contractor set a budget and completed all planned work on time and on budgetContractor far exceeded my original expectations and the final product is beautifulI am very plesased to recommend this contractor to any oneI have pictures available through my email address

We were very pleased with both the work by Signature Exteriors and the follow-up support they provided in dealing with our insurance company and our mortgage holder.

Their roof work was excellent and they helped guide us through the process of getting through all the required paperwork and getting our claim paid.
[redacted]l and his staff are to be commended.