Signature Lawn & Tree Services

Initial Business Response / [redacted] (1000, 10, 2017/12/19) */ Our general manager had been in our employ from the start back in During the previous years, we had no issues with billings or failing to cancel services at customer request until nowIn September, 2017, we discovered he had made multiple billing and other data entry errors and confronted him with thisAt first, he denied that he had done this but eventually admitted it after several days of additional discoveriesWe have been diligently working to resolve all data entry errors including the issue from the gentleman who filed this complaintAs of this date, we believe we are close to resolving all other related issues but are continuing to search for any othersIf/when we discover any other issues, we will handle them quickly and effectively to get them satisfactorily resolvedWe have also implemented additional checks/balances to prevent this from happening againThe general manager responsible for these problems is no longer employed by our companyI also discussed this problem and what we are doing about it with a FtWayne area Revdex.com representative Initial Consumer Rebuttal / [redacted] (3000, 12, 2017/12/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I still maintain no work by Signature lawn was doneI still maintain no check was written 04/15/I also maintain no check was written 07/07/17.also no work done 07.I beg them to produce the check numbersthat will surely solve this problem.I have old copies of receipts Final Business Response / [redacted] (4000, 14, 2017/12/29) */ I personally called this consumer and explained the situation regarding our former general managerI also apologized to him and assured him we have corrected all account information to show a $balance due and that his account is inactive and he is not scheduled for any services with our companyI believe this issue is now resolved and we have put additional checks in place to prevent this from happening again

Shady businessBilled for services not performedWe noticed we kept getting weeds even after several applicationsMy wife stayed home one day and caught service technicians only spraying the front yard and billing us for front and back! We canceled services and kept getting billed even though no services were being doneThis was years ago
Then today we get a bill in the mail for $We have not been a customer for years! (And we were paid up for past service.) So, again the shady billing department is trying to get money for nothing done and bill non-customers to boot! I am willing to accept that people can make mistakes, but this is out of control! Way more than three strikes and they are so out! Stay clear of this companyIf you do use them, better make sure you watch every application and verify they actually do their job! The billing department either has crappy, lazy workers or does not update their computersTerrible experience!

Initial Business Response /* (1000, 10, 2017/12/19) */
Our general manager had been in our employ from the start back in 2005. During the previous 12 years, we had no issues with billings or failing to cancel services at customer request until now. In September, 2017, we discovered he had made...

multiple billing and other data entry errors and confronted him with this. At first, he denied that he had done this but eventually admitted it after several days of additional discoveries. We have been diligently working to resolve all data entry errors including the issue from the gentleman who filed this complaint. As of this date, we believe we are close to resolving all other related issues but are continuing to search for any others. If/when we discover any other issues, we will handle them quickly and effectively to get them satisfactorily resolved. We have also implemented additional checks/balances to prevent this from happening again. The general manager responsible for these problems is no longer employed by our company. I also discussed this problem and what we are doing about it with a Ft. Wayne area Revdex.com representative.
Initial Consumer Rebuttal /* (3000, 12, 2017/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)

I still maintain no work by Signature lawn was done. I still maintain no check was written 04/15/17. I also maintain no check was written 07/07/17.also no work done 06 30 07.I beg them to produce the check numbers. that will surely solve this problem.I have old copies of receipts.
Final Business Response /* (4000, 14, 2017/12/29) */
I personally called this consumer and explained the situation regarding our former general manager. I also apologized to him and assured him we have corrected all account information to show a $0 balance due and that his account is inactive and he is not scheduled for any services with our company. I believe this issue is now resolved and we have put additional checks in place to prevent this from happening again.