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Complaint: [redacted] I am rejecting this response because: we didn't get what we paid forIf the vehicle was in that bad of condition we should have been told it was unsafe to be worked on, or that it would have made more sense to just get a new oneScott shouldn't have taken our money and put new tires on without doing the balancing and aligning as we were told he would when we went in to fountain tireHe treated my fiancé and I quite badly and he then held our car hostage when we went to pick the car upThe fact that he ISNT DENYING IT should be enough to move forward with thisMy fiancé is my witnessWhat Scott says wasn't trueAnd I will not accept this response because of thatWe are not the only people he has screwed over, but I won't be one to get screwed by himMy fiancé supports this, and this is just one of many reasons why I reject this response Sincerely, [redacted]

[redacted] came into our store on December 12, He was purchasing new winter tires for his [redacted] When we were installing the new tires we performed a quick front end inspection This is performed all vehicles coming into my store When we did the inspection we found there was some movement or play in the front end We informed [redacted] that we would have to perform a more complete and detailed inspection to find out what parts are damaged and require replacement [redacted] declined the inspection and we declined the inspection on his final invoice [redacted] then contacted us around February 24, He asked for a quote to replace the tie rod ends on his car We explained him at that time that we would have to perform the front end inspection to determine what parts would need to be replaced The price we quoted him was only an approximate price as we need to complete the inspection first He dropped his car off on February 24th for us to perform the inspection After doing the proper inspection, we found that there were more parts requiring replacement then just the tie rod ends I contacted [redacted] and informed him of what was need to be replaced to make is car safe to drive He informed me that he did not have the money to repair his car and he was coming down to pick up his car I have also include copies of our work orders and final invoices for both of [redacted] ’s visits to my store If you have any question please feel free to contact me at Thank you Scott S [redacted] Owner Fountain Tire Londonderry

Complaint: [redacted]
I am rejecting this response because: we didn't get what we paid for. If the vehicle was in that bad of condition we should have been told it was unsafe to be worked on, or that it would have made more sense to just get a new one. Scott shouldn't have taken our money and put new tires on without doing the balancing and aligning as we were told he would when we went in to fountain tire. He treated my fiancé and I quite badly and he then held our car hostage when we went to pick the car up. The fact that he ISNT DENYING IT should be enough to move forward with this. My fiancé is my witness. What Scott says wasn't true. And I will not accept this response because of that. We are not the only people he has screwed over, but I won't be one to get screwed by him. My fiancé supports this, and this is just one of many reasons why I reject this response.
Sincerely,
[redacted]

[redacted] came into our store on December 12, 2016.  He was purchasing 4 new winter tires for his [redacted].  When we were installing the new tires we performed a quick front end inspection.  This is performed all vehicles coming into my store.  When we did...

the inspection we found there was some movement or play in the front end.  We informed [redacted] that we would have to perform a more complete  and detailed inspection to find out what parts are damaged and require replacement.  [redacted] declined the inspection and we declined the inspection on his final invoice.     [redacted] then contacted us around February 24, 2017.  He asked for a quote to replace the tie rod ends on his car.  We explained him at that time that we would have to perform the front end inspection to determine what parts would need to be replaced.  The price we quoted him was only an approximate price as we need to complete the inspection first.  He dropped his car off on February 24th for us to perform the inspection.  After doing the proper inspection, we found that there were more parts requiring replacement then just the tie rod ends.  I contacted [redacted] and informed him of what was need to be replaced to make is car safe to drive.  He informed me that he did not have the money to repair his car and he was coming down to pick up his car.    I have also include copies of our work orders and final invoices for both of [redacted]’s visits to my store.  If you have any question please feel free to contact me at 780.478.2155.   Thank you   Scott S[redacted] Owner  Fountain Tire Londonderry