Signature Occasions, LLC

I sincerely appreciate your efforts and that of the RevDex.com to resolve this dispute. I attempted to respond to [redacted] 's version of what occurred. I certainly acknowledged her concerns and attempted to unemotionally state the facts. Obviously my response and attempted explanation were not acceptable. She interpreted that response to be "lies, exaggerations and speculation". Clearly, she and I are at an impasse. That is unfortunate, but it is not my greatest concern at this point in time. As I have previously indicated, I have been a Wedding Planner for the past 10 years and have never remotely encountered a problem of this nature or magnitude. While I regret [redacted] 's displeasure, I have no choice but to simultaneously protect the interests of my business against the public attacks which she continues to make against Signature Occasions and me personally. On at least 3 occasions (that I am aware of) she has gone to the internet to publish slanderous and damaging accusations against me and my business. One of those publications was made on 1/14/15 after we were attempting (I thought) to resolve this matter through the BBB. Unfortunately, her actions in this regard have taken this unfortunate dispute to an entirely different level. I am now left with no alternative but to do what is necessary to legally protect my interests.Thank you for your efforts.Sincerely, [redacted]

I was hired by ***'s mother on October 31,2013, almost one year from her wedding date. I was contracted not as a'wedding planner' but as a 'month of' coordinator. The description ofthis service states: "You have planned your wedding but desire aprofessional to be behind the
scenes on the wedding weekend. This service"wraps up" the specifics with the vendors, provides timelines andexecutes the Bride's wishes through a couple of structured meetings, andincluded coordinating the rehearsal, ceremony and reception." Thefirst meeting is to be scheduled one month from the wedding date and the secondis 1-weeks from the wedding date. When we talked about the contract, Iwas not told that the reception would be a seated dinner and that the ceremonyand reception would take place in the same space, requiring a 'turning' of theroom after the ceremony. Our literature clearly states that "Ourfees are based upon wedding party size, number of guests, scope andlocation. If any of these factors change, the initial fee quoted will bereadjusted". We charge an additional $for seated dinners. I did not learn of the reception seated dinner until May, 2014. I did notgo back and adjust the fee, again, because I was trying to help***. I even waived mileage to Vicksburg (trips = miles).I began receiving emails from *** 12/4/13requesting help in finding vendors, setting appointments, etc. I alwaystell my brides if they have a question, feel free to contact me. Thatdoes not mean I should help them plan a wedding if those were servicesthat were not contracted for. During the course of the year, Ihelped *** find a florist, band, give her bar suggestions, try to locate asuitable minister and ceremony music. I made numerous calls and emails tovendors on her behalf which was clearly not in the scope of myresponsibility. I even used my connections with the florist to get*** $400-extra in flowers because I knew her budget was getting tightand I wanted her to have a beautiful wedding. I never told her shedidn't pay for this this type help, I did it to help her in spite of the factshe did not pay me for those services and was clearly taking advantage of thesituation. ***'s Mom paid for 'Month of' service, but ***clearly received our Silver Level Service - 'Do It Yourself withHelp' which is $2950. During the course of the year I had nearly 200emails to/from *** concerning her wedding (see screen shot of email search). The clearly is not "month of' service. Her complaint that Isigned my emails “dbs” instead of a proper closure is ridiculous. I multi-task on a daily basis, oftenresponding to emails from my phone. I dothis in order to give a bride a prompt or immediate answer which all otherbrides appreciate. I sign only myinitials instead of my full name because I do not like typing on my cellphone. I have never had another bridecomplain about this, but instead, they appreciate my prompt replies.*** called me the first part of June in apanic and asked if I could help her get invitations because there was a problemwith the person she was going to use. I met her on one of my fewSaturdays off and helped her select invitations. When the invitationsarrived, we scheduled two different times that she or *** were to come byand pick them up but both times she canceled. She finally called me andasked me to mail them to her Mom in Texas because she could not come and get them. I told her that it would be expensive to mail them because they wereheavy. I told I would just stuff and mail them for her to help save hermoney. This is an extra service we offer and we are paid by brides to do,although I did this for *** for free. I made two trips to the postoffice and spent hours of my time assembling and posting theseinvitations. I sent her an invoice for the postage only andshe still has not paid this invoice which was due within days of the invoiceor at the latest, weeks before the wedding (see invoice attached). I also had her wedding programs printed and which she still has not paidthat invoice (see invoice attached).***, her Mom and I talked repeatedly thelast month of the wedding. *** asked me about flowers she had seenone of the wedding television shows and wanted to know if she could dothat. Since I was not a part of the meetings she had with the florist, Idid not know what they had talked about or what she had contracted with him todo. I suggested she talk with him about that. After theirconversation, I asked her how it went and she said didn't think they connectedor that he understood what she wanted. When I talked with the florist, hehad a totally different story of their conversation and said they got alongbeautifully and everything was worked out. After that conversation concerning theflorist, her Mom asked me to review the contract for the venue, which Idid. ***'s mom did not want to pay for the vendors to eat. Itold her that she could not expect vendors to work 9-hours without food andthat I would talk with the caterer to see if she would agree to a reduced pricefor the vendors. In my years of doing weddings, I have never hada bride or her family not want to feed their vendors. As it turnedout, there were about extra seats that were paid for that guests did notattend so they did not have to pay any additional monies.The next thing I was asked was if I wasbringing a steamer and fake boobs like JLo. I told ***'s mom that Iwould have a steamer that she could use but I could not steamanything because of liability issues. It was clear that both ***and her Mom had been watching wedding television shows which areclearly exaggerated, not real and accounts for their unrealistic expectationsof what a wedding coordinator does.During our scheduled conversationone month from the wedding, I told *** I would arrive at therehearsal about minutes before rehearsal time and would be there when shearrived. I actually was one hour early and was the first personthere. When her parents arrived, her Mom was upset about a real estatedeal falling through, the hotel not letting them in their room until 3:30,the fact that they had to assemble and deliver hotel bags to guests and tie 200chair sashes in the hot ballroom. When I asked why they tied the chairsashes, I was told it was to save the $the venue would charge. *** had made the statement to me in an earlier conversation that theywere stressed because they had taken on too much, but that was their choice andnot something I was asked or contracted to do. When*** walked into the ballroom, she was not happy with the fabric of aboutthe remaining 25 sashes that the caterer tied. She wanted all thedifferent fabric ones to be on the back rows. I told her I would stay after rehearsal and rearrange them as shewanted, which I did.I sent *** a schedule for her wedding dayon 5/21/as she requested (well before her contracted services began),so she would have full knowledge of what would occur. She was to send itto her photographer, wedding party and her parents. When I was directingthe rehearsal, her mom said she wanted a copy. Since I only had mycopy I told her I would email it to her. Her husband said he wouldjust take a picture of mine, which he did. The next morning Igot an email from the bride's mom, saying I didn't send the schedule toher. I immediately sent it to her. On my way to Vicksburg, I textedthe bride's mom to tell her I would arrive at the ** *** at 1:and thatif they needed anything to just let me know. I was close enough tothe hotel that I could have been there within 5-minutes. I do notdress the bride, that is done by the Maid of Honor and the Mother of theBride. I have checked with other wedding professionals aroundthe country and I found no one who does this. If they were havingproblems with buttons, again, all they had to do is call or text me and I wouldhave come to help. Not asking for help but later complaining aboutsomeone not doing something is totally unreasonable and unfair. When the florist delivered the bouquets, Ispecifically asked him to see if they needed anything. He told me theywere all in a cramped suite but they seemed fine, and never mentioned needingany help. Prior to the wedding and during the timepictures were being done, I was setting up the cake tables, putting out theguest book and pictures and getting the ceremony area ready. *** had said at rehearsal that shewanted a lot of candles during the reception so I brought dozen extra votives(a $value) from my office, in addition to what the florist and catererprovided. I set out candles. Also, during this time, I made surewhen the groom and groomsmen arrived that they stayed in the 3rdfloor level so there would be no chance that *** and *** would seeeach other before the ceremony. When the band arrived I went to introducemyself and remind the band leader that the mother had specifically asked for amicrophone for the minister. The band leader immediately began telling methat the mother owed him a 'big tip'. He said she got him to cut hisfee and she didn't tell him they had to be set up one hour before theceremony which made them have to leave their regular jobs in time to getthere. I asked him what he thought a 'big tip' was and he told me$300. I told him I would remind her to tip the band but that I would nottell her she owed him $because he would need to talk direct with her aboutthat. A tip is discretionary and not something you tell someone they owe. What he was wanting was apparently the original pricehe quoted her. The band leader proceeded to gettheir equipment set up and when he finished setting up the microphone forthe minister, he showed me where it was and how to operateit. I immediately went to the 3rd floor and got the minister and I showedhim exactly where it was, how to turn it on and when I thought it would bebest for him to get it. The minister never mentioned not using it. I knew the Bride's mother specifically requested it on twooccasions but was never told the underlying reason she wanted it. Imade sure the microphone was there and that the minister knew its placement andhow to turn it on. When *** and her wedding party arrived atthe ** ***, I immediately went downstairs to see if they neededanything. They were all drinking champagne and chatting; no one asked forany water or said they needed anything. *** handed me her cathedralveil which I stretched over a table for her to keep from gettingwrinkled. I told them I would be upstairs finalizing the area but ifthey needed me to just let me know. I instructed them to come up theelevator at 4:pm and wait in the service area upstairs. Iagree that the area was cramped and it was a service elevator,but *** selected the location of the ceremony which necessitated themcoming up that elevator. That was an issue of the venue over which Ihad no control. As far as ***'s comment about ***'srelative *** not walking his grandmother down the aisle, I was specificallytold by *** in an email dated 10/7/at 12:pm that there would be nograndmothers seated. How was I to know otherwise or be expected toknow who a specific nephew was? Again, this is clearly just looking forsomething to complain about. Also, when I sent the ringbearer down the aisle, I specifically reminded him to pick up hispumpkin from the table as he walked by, but often children get excited andforget what to do. I was focusing on getting *** ready andher train straight before she walked down the aisle.After the ceremony, I specifically went to thephotographer and asked if she needed my assistance in getting the weddingparty and family assembled for pictures. She had assistants with herand she said they did not need my help. I immediately began askingguests to go downstairs for cocktail hour so we could getthe reception area set up. I lit candles and set out allthe table arrangements along with helping the caterer get the tables placed inorder. The minister asked me to get *** and *** so he couldsign the marriage license which I did. ***’s bag was underneath hercake table on the other side of the ballroom and I could not get to it so Iplaced the license under the table linen at the groom's cake table where Iknew it would be safe. For *** to say she had to look all overfor me to bustle her gown is a fabrication. I was in thesame room with her, probably no more than 10-feet from her. I bustled her gown at least times during the night because the bustle wouldnot stay. Lastly, I got pins from my bag and pinned it and *** toldher Mom I saved the day with her bustle! As far as removingveils, that is what the hairdresser does. We do not remove veils,pin hair or spray hair and according to other wedding planners around thecountry, they do not either. She may have seen this in a movie but it isnot ‘real life’. If a hairdresseris not there the Maid of Honor or Mother of the Brides does this. Again,if *** had asked me, I would have tried to help but to not askand then complain is not reasonable. When *** handed me her shortveil, I folded it neatly and placed it in her bag. In response to me turning down theband music, no band wants someone messing with theirequipment. I went to look for a band member to get one of thembut when I got back someone had already turned it down. The band isresponsible for making announcements which I had clearly gone over withthe band leader and told him when we were cutting the cake. He didannounce the cake cutting and if someone didn't know, it is because they werenot listening. ***'s parents and ***'s parents were therebecause I never let a couple cut a cake without the parents beingpresent. When the bouquet was announced by the band, I madesure the parents were there. I even went to the bar to get***'s Mom so she would be present. *** statesthat her Mom was stressed during the night but she certainly did notappear to be. She was visiting with guests at each table, then laughing,drinking and dancing all night. I had numerous guests tell me at the endof the night what a good job I had done and how much they enjoyed the event.After the reception was over and guests wereleaving, I began gathering up cake knives, pictures, etc. When I went tobox the cake top, I found that the baker did not leave a box so I had to getthe caterer staff to search for a box to put the top in. I went to*** and her Mom and asked both of them who they wanted to take thecake. *** said to let ***'s Mom take the cake. I got itboxed up and took it to her table and told her specifically what it was. ***'s Mom was adamant about taking the remaining groom’s cake so I was onanother hunt to find a box. After an exhaustive search, there were noother boxes and when I went to look at the cake there was only two small piecesleft and the remaining was Styrofoam. After she realized that remainingcake was fake, she said she didn't want to take just two small pieces. After that I began gathering up the items ***'s Mom had brought for theguest tables and got her boxes together and took them down stairs. I took***'s bag, all the gifts, guest book, pictures, seating chart, cake set,flutes to the first floor. The security guard instructed me to leave themat the door and he would put them in the car when the parents drove up. I certainly did not rush out, I was therefor hours; I sat down for minutes to eat and went to the restroom 2times (mins.) during the entire night. I was on my feet the entirenight making sure everything went as planned. I transported all thenecessary items downstairs except the cake top which I gave to ***'s Mom soit would not be damagedThere was nothing else for anyone to carrydown. When I left, I took the cake plateau (which ***borrowed from the bakery) and returned it to the bakery eventhough their business place is minutes one-way from myoffice. I did this as a service to *** since she wasresponsible for returning it. I didn't want her or her mom to have toworry about it. *** and *** did not do a traditionalleave at the end of the reception, but stayed to visit with family andfriends. After I took everything downstairsand before I left, I went to *** and her Mom and told them how much Ienjoyed working with them and asked if there was anything else they neededbefore I left; they both said ‘No’. *** thanked me and I left. I did receive a call from ***'s Mom onSunday that ***’s long veil and the marriage license were not in herbag. I immediately called the venue and told the staff person exactlywhere I had placed the license for safe keeping during the commotion ofchanging the ballroom from ceremony to receptionThey were exactly where Iplaced them; she then went downstairs and got the veil. Both items weredownstairs on the first floor waiting for *** and her mom who were stillat the hotel which was 5-minutes away. *** has mentioned that she felt I was notinterested in her wedding because it was a small budget ($20,000) and that shewas not our typical Jackson socialites. The truth is that we work with ALOT of brides that have budgets less than ***'s ($10,000-15,000) and they arenot Jackson socialites (I’m actually not sure what constitutes a “socialite”). I treat every bride and her family with respect and I am truly committed tomaking her day all she had dreamed. In the ten years I have been inbusiness I have never had an unhappy bride or family, not once. They havealways said I did more than expected or contracted for which is exactly what Idid for ***. I realize that in the end she probably went over herbudget and would like to get some money to help with the shortfall but I have almosthours of my time (@$per hour) in this event, $in mileageexpense and I am still owed $for outstanding invoices. Just tomake a comparison, a typical 'month of' wedding requires hours oftime. *** has mentioned that there was not an assistant that day andshe is correct. My assistant's foster child became ill at the last minuteand I could not find a replacement (because everyone was at a footballgame!). I was not concerned because I customarily work without assistants(unless the guest count is over 200) and knew I could handle everything,especially since the ceremony and reception were at the same location. Assistants are there to help me, not thebride. *** received no less service because there was not anassistant there. In fact, our current 'month of' package does notinclude an assistant.I received an email from ***'s Mom onOctober and I responded to her on October at 9:am. Shortlyafter responding to ***'s Mom, I received a very similar email from***. I told *** I had received her email and would respondlater. Before I could respond, *** posted on severalindustry websites that her wedding was perfect but wrote libelous commentsabout me and my company. Since she chose to take to a public forum ratherthan handle this privately and professionally, I chose not to respond on theweb sites or to her email. I have not heard from*** or her Mom in over two months.I started this business years ago with theidea of helping brides and their families have beautiful weddingswithout 'breaking the bank'. I am Mississippi's only Master WeddingPlanner and have NEVER had an unhappy bride or family until this occurrence. Ialways go the extra mile for my brides and I certainly went above and beyondfor ***. I obviously regret the apparent disappointment of* and her Mother but I respectfully emphasize that their charges andallegations against me are inaccurate, unreasonable and totally unfair. If other information is needed, please let meknow

Complaint: ***
I am rejecting this response because:
I asked that this matter be resolved with an apology. For *** *** to respond to my complaint with lies, exaggerations, and speculations that I went over my budget and would like more money is insulting. At this point I feel personally attacked by *** since her cruel response cut pretty deep. This is not the way a person in the service industry should treat one of their clients. All I have requested is an apology and nothing more.???
Regards,
*** ***

I was hired by ***'s mother on October 31,2013, almost one year from her wedding date. I was contracted not as a'wedding planner' but as a 'month of' coordinator. The description ofthis service states: "You have planned your wedding but desire aprofessional to
be behind the scenes on the wedding weekend. This service"wraps up" the specifics with the vendors, provides timelines andexecutes the Bride's wishes through a couple of structured meetings, andincluded coordinating the rehearsal, ceremony and reception." Thefirst meeting is to be scheduled one month from the wedding date and the secondis 1-weeks from the wedding date. When we talked about the contract, Iwas not told that the reception would be a seated dinner and that the ceremonyand reception would take place in the same space, requiring a 'turning' of theroom after the ceremony. Our literature clearly states that "Ourfees are based upon wedding party size, number of guests, scope andlocation. If any of these factors change, the initial fee quoted will bereadjusted". We charge an additional $for seated dinners. I did not learn of the reception seated dinner until May, 2014. I did notgo back and adjust the fee, again, because I was trying to help***. I even waived mileage to Vicksburg (trips = miles).I began receiving emails from *** 12/4/13requesting help in finding vendors, setting appointments, etc. I alwaystell my brides if they have a question, feel free to contact me. Thatdoes not mean I should help them plan a wedding if those were servicesthat were not contracted for. During the course of the year, Ihelped *** find a florist, band, give her bar suggestions, try to locate asuitable minister and ceremony music. I made numerous calls and emails tovendors on her behalf which was clearly not in the scope of myresponsibility. I even used my connections with the florist to get*** $400-extra in flowers because I knew her budget was getting tightand I wanted her to have a beautiful wedding. I never told her shedidn't pay for this this type help, I did it to help her in spite of the factshe did not pay me for those services and was clearly taking advantage of thesituation. ***'s Mom paid for 'Month of' service, but ***clearly received our Silver Level Service - 'Do It Yourself withHelp' which is $2950. During the course of the year I had nearly 200emails to/from *** concerning her wedding (see screen shot of email search). The clearly is not "month of' service. Her complaint that Isigned my emails “dbs” instead of a proper closure is ridiculous. I multi-task on a daily basis, oftenresponding to emails from my phone. I dothis in order to give a bride a prompt or immediate answer which all otherbrides appreciate. I sign only myinitials instead of my full name because I do not like typing on my cellphone. I have never had another bridecomplain about this, but instead, they appreciate my prompt replies.*** called me the first part of June in apanic and asked if I could help her get invitations because there was a problemwith the person she was going to use. I met her on one of my fewSaturdays off and helped her select invitations. When the invitationsarrived, we scheduled two different times that she or *** were to come byand pick them up but both times she canceled. She finally called me andasked me to mail them to her Mom in Texas because she could not come and get them. I told her that it would be expensive to mail them because they wereheavy. I told I would just stuff and mail them for her to help save hermoney. This is an extra service we offer and we are paid by brides to do,although I did this for *** for free. I made two trips to the postoffice and spent hours of my time assembling and posting theseinvitations. I sent her an invoice for the postage only andshe still has not paid this invoice which was due within days of the invoiceor at the latest, weeks before the wedding (see invoice attached). I also had her wedding programs printed and which she still has not paidthat invoice (see invoice attached).***, her Mom and I talked repeatedly thelast month of the wedding. *** asked me about flowers she had seenone of the wedding television shows and wanted to know if she could dothat. Since I was not a part of the meetings she had with the florist, Idid not know what they had talked about or what she had contracted with him todo. I suggested she talk with him about that. After theirconversation, I asked her how it went and she said didn't think they connectedor that he understood what she wanted. When I talked with the florist, hehad a totally different story of their conversation and said they got alongbeautifully and everything was worked out. After that conversation concerning theflorist, her Mom asked me to review the contract for the venue, which Idid. ***'s mom did not want to pay for the vendors to eat. Itold her that she could not expect vendors to work 9-hours without food andthat I would talk with the caterer to see if she would agree to a reduced pricefor the vendors. In my years of doing weddings, I have never hada bride or her family not want to feed their vendors. As it turnedout, there were about extra seats that were paid for that guests did notattend so they did not have to pay any additional monies.The next thing I was asked was if I wasbringing a steamer and fake boobs like JLo. I told ***'s mom that Iwould have a steamer that she could use but I could not steamanything because of liability issues. It was clear that both ***and her Mom had been watching wedding television shows which areclearly exaggerated, not real and accounts for their unrealistic expectationsof what a wedding coordinator does.During our scheduled conversationone month from the wedding, I told *** I would arrive at therehearsal about minutes before rehearsal time and would be there when shearrived. I actually was one hour early and was the first personthere. When her parents arrived, her Mom was upset about a real estatedeal falling through, the hotel not letting them in their room until 3:30,the fact that they had to assemble and deliver hotel bags to guests and tie 200chair sashes in the hot ballroom. When I asked why they tied the chairsashes, I was told it was to save the $the venue would charge. *** had made the statement to me in an earlier conversation that theywere stressed because they had taken on too much, but that was their choice andnot something I was asked or contracted to do. When*** walked into the ballroom, she was not happy with the fabric of aboutthe remaining 25 sashes that the caterer tied. She wanted all thedifferent fabric ones to be on the back rows. I told her I would stay after rehearsal and rearrange them as shewanted, which I did.I sent *** a schedule for her wedding dayon 5/21/as she requested (well before her contracted services began),so she would have full knowledge of what would occur. She was to send itto her photographer, wedding party and her parents. When I was directingthe rehearsal, her mom said she wanted a copy. Since I only had mycopy I told her I would email it to her. Her husband said he wouldjust take a picture of mine, which he did. The next morning Igot an email from the bride's mom, saying I didn't send the schedule toher. I immediately sent it to her. On my way to Vicksburg, I textedthe bride's mom to tell her I would arrive at the ** *** at 1:and thatif they needed anything to just let me know. I was close enough tothe hotel that I could have been there within 5-minutes. I do notdress the bride, that is done by the Maid of Honor and the Mother of theBride. I have checked with other wedding professionals aroundthe country and I found no one who does this. If they were havingproblems with buttons, again, all they had to do is call or text me and I wouldhave come to help. Not asking for help but later complaining aboutsomeone not doing something is totally unreasonable and unfair. When the florist delivered the bouquets, Ispecifically asked him to see if they needed anything. He told me theywere all in a cramped suite but they seemed fine, and never mentioned needingany help. Prior to the wedding and during the timepictures were being done, I was setting up the cake tables, putting out theguest book and pictures and getting the ceremony area ready. *** had said at rehearsal that shewanted a lot of candles during the reception so I brought dozen extra votives(a $value) from my office, in addition to what the florist and catererprovided. I set out candles. Also, during this time, I made surewhen the groom and groomsmen arrived that they stayed in the 3rdfloor level so there would be no chance that *** and *** would seeeach other before the ceremony. When the band arrived I went to introducemyself and remind the band leader that the mother had specifically asked for amicrophone for the minister. The band leader immediately began telling methat the mother owed him a 'big tip'. He said she got him to cut hisfee and she didn't tell him they had to be set up one hour before theceremony which made them have to leave their regular jobs in time to getthere. I asked him what he thought a 'big tip' was and he told me$300. I told him I would remind her to tip the band but that I would nottell her she owed him $because he would need to talk direct with her aboutthat. A tip is discretionary and not something you tell someone they owe. What he was wanting was apparently the original pricehe quoted her. The band leader proceeded to gettheir equipment set up and when he finished setting up the microphone forthe minister, he showed me where it was and how to operateit. I immediately went to the 3rd floor and got the minister and I showedhim exactly where it was, how to turn it on and when I thought it would bebest for him to get it. The minister never mentioned not using it. I knew the Bride's mother specifically requested it on twooccasions but was never told the underlying reason she wanted it. Imade sure the microphone was there and that the minister knew its placement andhow to turn it on. When *** and her wedding party arrived atthe ** ***, I immediately went downstairs to see if they neededanything. They were all drinking champagne and chatting; no one asked forany water or said they needed anything. *** handed me her cathedralveil which I stretched over a table for her to keep from gettingwrinkled. I told them I would be upstairs finalizing the area but ifthey needed me to just let me know. I instructed them to come up theelevator at 4:pm and wait in the service area upstairs. Iagree that the area was cramped and it was a service elevator,but *** selected the location of the ceremony which necessitated themcoming up that elevator. That was an issue of the venue over which Ihad no control. As far as ***'s comment about ***'srelative *** not walking his grandmother down the aisle, I was specificallytold by *** in an email dated 10/7/at 12:pm that there would be nograndmothers seated. How was I to know otherwise or be expected toknow who a specific nephew was? Again, this is clearly just looking forsomething to complain about. Also, when I sent the ringbearer down the aisle, I specifically reminded him to pick up hispumpkin from the table as he walked by, but often children get excited andforget what to do. I was focusing on getting *** ready andher train straight before she walked down the aisle.After the ceremony, I specifically went to thephotographer and asked if she needed my assistance in getting the weddingparty and family assembled for pictures. She had assistants with herand she said they did not need my help. I immediately began askingguests to go downstairs for cocktail hour so we could getthe reception area set up. I lit candles and set out allthe table arrangements along with helping the caterer get the tables placed inorder. The minister asked me to get *** and *** so he couldsign the marriage license which I did. ***’s bag was underneath hercake table on the other side of the ballroom and I could not get to it so Iplaced the license under the table linen at the groom's cake table where Iknew it would be safe. For *** to say she had to look all overfor me to bustle her gown is a fabrication. I was in thesame room with her, probably no more than 10-feet from her. I bustled her gown at least times during the night because the bustle wouldnot stay. Lastly, I got pins from my bag and pinned it and *** toldher Mom I saved the day with her bustle! As far as removingveils, that is what the hairdresser does. We do not remove veils,pin hair or spray hair and according to other wedding planners around thecountry, they do not either. She may have seen this in a movie but it isnot ‘real life’. If a hairdresseris not there the Maid of Honor or Mother of the Brides does this. Again,if *** had asked me, I would have tried to help but to not askand then complain is not reasonable. When *** handed me her shortveil, I folded it neatly and placed it in her bag. In response to me turning down theband music, no band wants someone messing with theirequipment. I went to look for a band member to get one of thembut when I got back someone had already turned it down. The band isresponsible for making announcements which I had clearly gone over withthe band leader and told him when we were cutting the cake. He didannounce the cake cutting and if someone didn't know, it is because they werenot listening. ***'s parents and ***'s parents were therebecause I never let a couple cut a cake without the parents beingpresent. When the bouquet was announced by the band, I madesure the parents were there. I even went to the bar to get***'s Mom so she would be present. *** statesthat her Mom was stressed during the night but she certainly did notappear to be. She was visiting with guests at each table, then laughing,drinking and dancing all night. I had numerous guests tell me at the endof the night what a good job I had done and how much they enjoyed the event.After the reception was over and guests wereleaving, I began gathering up cake knives, pictures, etc. When I went tobox the cake top, I found that the baker did not leave a box so I had to getthe caterer staff to search for a box to put the top in. I went to*** and her Mom and asked both of them who they wanted to take thecake. *** said to let ***'s Mom take the cake. I got itboxed up and took it to her table and told her specifically what it was. ***'s Mom was adamant about taking the remaining groom’s cake so I was onanother hunt to find a box. After an exhaustive search, there were noother boxes and when I went to look at the cake there was only two small piecesleft and the remaining was Styrofoam. After she realized that remainingcake was fake, she said she didn't want to take just two small pieces. After that I began gathering up the items ***'s Mom had brought for theguest tables and got her boxes together and took them down stairs. I took***'s bag, all the gifts, guest book, pictures, seating chart, cake set,flutes to the first floor. The security guard instructed me to leave themat the door and he would put them in the car when the parents drove up. I certainly did not rush out, I was therefor hours; I sat down for minutes to eat and went to the restroom 2times (mins.) during the entire night. I was on my feet the entirenight making sure everything went as planned. I transported all thenecessary items downstairs except the cake top which I gave to ***'s Mom soit would not be damagedThere was nothing else for anyone to carrydown. When I left, I took the cake plateau (which ***borrowed from the bakery) and returned it to the bakery eventhough their business place is minutes one-way from myoffice. I did this as a service to *** since she wasresponsible for returning it. I didn't want her or her mom to have toworry about it. *** and *** did not do a traditionalleave at the end of the reception, but stayed to visit with family andfriends. After I took everything downstairsand before I left, I went to *** and her Mom and told them how much Ienjoyed working with them and asked if there was anything else they neededbefore I left; they both said ‘No’. *** thanked me and I left. I did receive a call from ***'s Mom onSunday that ***’s long veil and the marriage license were not in herbag. I immediately called the venue and told the staff person exactlywhere I had placed the license for safe keeping during the commotion ofchanging the ballroom from ceremony to receptionThey were exactly where Iplaced them; she then went downstairs and got the veil. Both items weredownstairs on the first floor waiting for *** and her mom who were stillat the hotel which was 5-minutes away. *** has mentioned that she felt I was notinterested in her wedding because it was a small budget ($20,000) and that shewas not our typical Jackson socialites. The truth is that we work with ALOT of brides that have budgets less than ***'s ($10,000-15,000) and they arenot Jackson socialites (I’m actually not sure what constitutes a “socialite”). I treat every bride and her family with respect and I am truly committed tomaking her day all she had dreamed. In the ten years I have been inbusiness I have never had an unhappy bride or family, not once. They havealways said I did more than expected or contracted for which is exactly what Idid for ***. I realize that in the end she probably went over herbudget and would like to get some money to help with the shortfall but I have almosthours of my time (@$per hour) in this event, $in mileageexpense and I am still owed $for outstanding invoices. Just tomake a comparison, a typical 'month of' wedding requires hours oftime. *** has mentioned that there was not an assistant that day andshe is correct. My assistant's foster child became ill at the last minuteand I could not find a replacement (because everyone was at a footballgame!). I was not concerned because I customarily work without assistants(unless the guest count is over 200) and knew I could handle everything,especially since the ceremony and reception were at the same location. Assistants are there to help me, not thebride. *** received no less service because there was not anassistant there. In fact, our current 'month of' package does notinclude an assistant.I received an email from ***'s Mom onOctober and I responded to her on October at 9:am. Shortlyafter responding to ***'s Mom, I received a very similar email from***. I told *** I had received her email and would respondlater. Before I could respond, *** posted on severalindustry websites that her wedding was perfect but wrote libelous commentsabout me and my company. Since she chose to take to a public forum ratherthan handle this privately and professionally, I chose not to respond on theweb sites or to her email. I have not heard from*** or her Mom in over two months.I started this business years ago with theidea of helping brides and their families have beautiful weddingswithout 'breaking the bank'. I am Mississippi's only Master WeddingPlanner and have NEVER had an unhappy bride or family until this occurrence. Ialways go the extra mile for my brides and I certainly went above and beyondfor ***. I obviously regret the apparent disappointment of* and her Mother but I respectfully emphasize that their charges andallegations against me are inaccurate, unreasonable and totally unfair. If other information is needed, please let meknow

Complaint: [redacted]
I am rejecting this response because: 
I asked that this matter be resolved with an apology. For [redacted] to respond to my complaint with lies, exaggerations, and speculations that I went over my budget and would like more money is insulting.  At this point I feel personally attacked by [redacted] since her cruel response cut pretty deep.  This is not the way a person in the service industry should treat one of their clients.   All I have requested is an apology and nothing more.
???
Regards,
[redacted]

I sincerely appreciate your efforts and that of the Revdex.com to resolve this dispute.  I attempted to respond to [redacted]'s version of what occurred.  I certainly acknowledged her concerns and attempted to unemotionally state the facts.  Obviously my response and attempted explanation were not acceptable.  She interpreted that response to be "lies, exaggerations and speculation".  Clearly, she and I are at an impasse.  That is unfortunate, but it is not my greatest concern at this point in time.  As I have previously indicated, I have been a Wedding Planner for the past 10 years and have never remotely encountered a problem of this nature or magnitude.  While I regret [redacted]'s displeasure, I have no choice but to simultaneously protect the interests of my business against the public attacks which she continues to make against Signature Occasions and me personally.  On at least 3 occasions (that I am aware of) she has gone to the internet to publish slanderous and damaging accusations against me and my business.  One of those publications was made on 1/14/15 after we were attempting (I thought) to resolve this matter through the Revdex.com.  Unfortunately, her actions in this regard have taken this unfortunate dispute to an entirely different level.  I am now left with no alternative but to do what is necessary to legally protect my interests.Thank you for your efforts.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,
 
[redacted]
 
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