Signature Occupational Health Care, LLC

TO WHOM IT MAY CONCERN, ON BEHALF OF *** *** I AM RESPONDING TO THE COMPLAINT ON 2/13/CUSTOMER CALLED BOLDENS TO TRY TO CLEAN A RED SPOT FROM A DEHUMIDIFIER LEAK THAT SAT ON TOP OF A HAND MADE WOOL RUG AS A RESULT FROM THE DEHUMIDIFIER LEAK RED DYE FROM THE RUG TRANFERED
ONTO THE CARPET. DYE TRANFER IS VERY DIFFICULT TO REMOVE AND MOST TIMES IMPOSSIBLE, EVEN WITH A HEAT TRANSFER METHODWE LIKE TO INFORM THE CUSTOMER OF THE POSSIBLE OUTCOME OF A SPOTS REMOVAL BASED OFF OF OUR EXPRTIENCEWE GIVE THE CUSTOMER THE CHANCE TO NOT HAVE US TOUCH THE SPOT AND NOT PAY OUR MINIMUM CHERGE OF $AS A PLACE OF BUSINESS WE HAVE A MINIMUM CHARGE IN PLACE TO COVER THE COST OF OPERATRTIONS OF THE VAN AND TECH THAT COMES OUTTHERE WAS A HUGE MISCOMUNNICATION THRUOUT THIS WHOLE ORDEAL AND WE DO EXCEPT RESPONSIBILITY OF THAT.THE ORIGINAL CALL WAS TO CLEAN A MASTER BEDROOM, HALLWAY, AND SET OF STEPSTHE CONCERNED SPOT WAS IN THE MASTER BEDROOM AND WAS INCLUDED IN THE $CHARGE AND WAS NOT CHARGED JUST FOR THE SPOTTHE CUSTOMER CALLED BACK WITH THE CONCERN OF THE RED SPOT THAT REMAINEDBOLDENS SENT OUT THE DIVISION MGR TO TRY THE HEAT TRANSFER PROCESS ON THE RED SPOT WHICH WAS NOT SUCCESSFULIN THIS CASE WE WOULD BE HAPPY TO REFUND THE CUSTOMER THE FUNDS SPENTSBUT OUR MINIMUM CHARGE COST OF BUSINESS IS STILL IN PLACEHAVE ANY FURTHER QUESTIONS OR CONCERNS PLEASE FEEL FREE TO CONTACT BOLDENS NICK C*** CARPET MGRBOLDENS CLEANING & RESTORATION SERVICES