Signature Premier Properties

Signature Premier Properties is unwilling to pay for any alleged water and mold damage We have upheld our obligations as the Seller’s real estate agentGloria V [redacted] and Signature Premier Properties are not responsible for the buyer’s complaints with the condition of the home post-closing.The terms of a standard real estate contract give the buyer the right to inspect the premises 24-hours prior to closing and the roof free of leaks (not the entire property) The buyer inspected the premises prior to closing on multiple occasions and the transaction has since closed If the buyer had an issue prior to closing, his attorney could have communicated with the seller’s attorney and the closing could have been postponed while the issue was resolvedFurther, post-closing possession escrow was held in the amount of $3,500.00, which we note is a conveniently similar amount of money the buyer is requesting to be reimbursed from Gloria V*** The escrow was held for the sole purpose of ensuring that vacant possession was delivered by the seller Vacant possession was delivered but the buyer has refused to give the seller’s attorney consent to release the escrow because of his ongoing complaints with the conditions of the home Once again, Signature Premier Property reiterates that Gloria V [redacted] only represented the Seller, as disclosed to him in writing, as required by law Gloria V [redacted] never “made” him sign anything Whatever the buyer “believed” is not fact [redacted] could have reviewed this document with his legal counsel but he choose not to This is not the fault of Signature Premier Properties Signature has a longstanding reputation for excellence in the real estate industry We would never risk our reputation by deceiving a buyer by hiding damage or forcing him to sign a disclosure In the years of business, we never once had a complaint such as this.It is worth noting that [redacted] has been an extremely difficult person to work with for the entire transaction He made the entire process unruly and unnecessarily confrontational His complaint is unfounded and misdirected Therefore, we will not be bullied into providing money for any alleged issueSignature Premier Properties reiterates that there were no attempts to deceive and hide any alleged water damage, especially by Gloria V***, the seller’s agent The buyer’s merit-less complaint is one that should be addressed between his and the seller’s legal counsel who represented them on the transactionSignature Premier Properties prides themselves on their professionalism and high standards of service We will continue to strive to do the best for our clients and look forward to moving past this

To Whom This May Concern;We, Signature Premier Properties would like to clarify some facts regarding the accusations made toward one of our real estate agents and our companySignature Premier Properties and our agents pride themselves on impeccable service, which includes being honest and ethical
in all aspects of the real estate transaction. The agent represented the seller in this transactionShe disclosed her relationship with the seller to the buyer in writing, which he acknowledged and signedTherefore, the claim that “the broker acted as a sellers agent while ‘acted' to represent the buyer in the transaction” is false. A seller of real property does not have a duty to show their house vacant and free of possessions at all stages of the transaction. It is not unusual that a family’s garage has personal property in it. It is unreasonable for a buyer to demand the contrary. Leaving items in the garage should not be interpreted as a tactic to hide a defect on behalf of the owner. It most certainly should not be interpreted as an unethical impediment by our real estate agent. Our agent did not conceal or fail to disclose water damage, termite or any other issues. She has never lived in the home and did not have any knowledge of any alleged water or termite damage. Even though the sale was "as-is", the buyer was given the courtesy of having several inspections with an engineer and a termite inspection. The buyer also had a walk through before the closing occurred with an engineerIn an effort to be accommodating and avoid adjourning the closing, our agent complied with the buyer’s demand just a few hours before the closing, although he was not entitled contractually to a second engineer inspection After the closing, the Seller retained possession of the home for several days to coordinate her family’s move. Accordingly, the Seller’s attorney held money in escrow to ensure that the Seller vacated the home on time, which the Seller did. For reasons unbeknownst to us, it was only after the closing occurred that alleged water damage was found, despite the numerous inspections done prior to closing by professionals hired by the buyer. The buyer is now holding the escrow money hostage, despite the Seller fulfilling their contractual obligations. His complaint is not only and defaming toward our company, it is misguided. The buyer’s complaint, despite its lack of merit, is one that should be addressed between his and the seller’s legal counsel who represented them on the transaction. Signature Premier Properties will not provide the buyer with payment for any alleged water damage. Kathleen AV***LicReal Estate Broker-BORSignature Premier Properties

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I disagree with Signature Properties that “they” have fulfilled all obligations as seller’s agentI believe, Gloria V*** has acted unethically 1. Gloria V***- of Signature Premier clearly did not respond and acted to prevent the buyer and inspector to view the garage without personal propertyThe home inspectors can testify to this behaviorAs noted before several written and verbal requests were made by the buyer to the broker to inspect the garage clear of any personal property. This right was not fulfilled entirely and damages were hidden Due the broker impediments and non-cooperation;and discouraging the buyer to inspect the property and garage properly buyer suffered both financially and emotionally(Written /image proof provided to Revdex.com and Signature Premier) 2. The water/ mold damage issue was hidden from the buyer until the date of possession so it is unrealistic for Signature Premier Property to expect the buyer to be aware of this issue.The buyer did notice that garage was covered with personal property despite written request to broker againThis was noted by the buyer attorney to the seller’s attorney 3. I believe Gloria V*** acted unethically by merging the property disclosure document (for lead paint disclosure) with NY state broker agency disclosure( Proof available to show that this document was merged as one document) Lastly it should be noted that Signature Premier Properties (a multi-million business) is resorting to bullying and threatening by sending legal threat to the buyer to silence an average first time home buyerAs a consumer I have right to voice my concern of wrong doing and unethical behaviorI have provided ample opportunity to Signature Premier Properties to resolve the issue amicably.
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: The seller agent is unwilling to amend and pay for issue of hidden water and mold damage.The contract clearly stated that buyer has rights to inspect the premises prior to closing and property will be free of leaksI hold the seller agent responsible because despite Several written and verbal requests were made by the buyer to the broker to inspect the garage clear of any personal property. This right was not fulfilled entirely and damages were hidden Due the broker impediments and non-cooperation; and discouraging the buyer to inspect the property and garage properly buyer suffered both financially and emotionally. See attached a written email requesting the broker to have property and garage empty for inspectionThis damage issue could be having easily avoided with broker allowing and cooperating with the buyer and buyer representatives to inspect the garageSecondly I would like to clarify that broker verbally and in action represented the “buyer” However, the broker made the buyer sign broker disclosure in the same document as property condition disclosure (for lead paint disclosure from the seller) The broker mentioned to buyer this is needed for getting closing credit of $I believe the broker lapsed here again ethically in not sending separate disclosure and misleading the buyer by comingling the two separate and distinct disclosure documents Thirdly, I would like clarify the statement by Signature Premier Properties “ For reasons unbeknownst to us, it was only after the closing occurred that alleged water damage was found, despite the numerous inspections done prior to closing by professionals hired by the buyer” My entire basis of claim is that this damage was hidden from the buyer and the garage was covered with personal property until the possession date and broker agent did not comply and responded with several written request to inspect the garage and hence the buyer suffered damages Hope this clear my complain and positionHoping for an amicable resolution and that Signature Premier Properties upholds it ethical practice claims.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Signature Premier Properties is unwilling to pay for any alleged water and mold damage.  We have upheld our obligations as the Seller’s real estate agent. Gloria V[redacted] and Signature Premier Properties are not responsible for the buyer’s complaints with the condition of the home post-closing.The terms of a standard real estate contract give the buyer the right to inspect the premises 24-48 hours prior to closing and the roof free of leaks (not the entire property).  The buyer inspected the premises prior to closing on multiple occasions and the transaction has since closed.   If the buyer had an issue prior to closing, his attorney could have communicated with the seller’s attorney and the closing could have been postponed while the issue was resolved. Further, post-closing possession escrow was held in the amount of $3,500.00, which we note is a conveniently similar amount of money the buyer is requesting to be reimbursed from Gloria V[redacted].  The escrow was held for the sole purpose of ensuring that vacant possession was delivered by the seller.  Vacant possession was delivered but the buyer has refused to give the seller’s attorney consent to release the escrow because of his ongoing complaints with the conditions of the home.  Once again, Signature Premier Property reiterates that Gloria V[redacted] only represented the Seller, as disclosed to him in writing, as required by law.  Gloria V[redacted] never “made” him sign anything.  Whatever the buyer “believed” is not fact.  [redacted] could have reviewed this document with his legal counsel but he choose not to.  This is not the fault of Signature Premier Properties.  Signature has a longstanding reputation for excellence in the real estate industry.  We would never risk our reputation by deceiving a buyer by hiding damage or forcing him to sign a disclosure.  In the 8.5 years of business, we never once had a complaint such as this.It is worth noting that [redacted] has been an extremely difficult person to work with for the entire transaction.  He made the entire process unruly and unnecessarily confrontational.  His complaint is unfounded and misdirected.  Therefore, we will not be bullied into providing money for any alleged issue. Signature Premier Properties reiterates that there were no attempts to deceive and hide any alleged water damage, especially by Gloria V[redacted], the seller’s agent.  The buyer’s merit-less complaint is one that should be addressed between his and the seller’s legal counsel who represented them on the transaction. Signature Premier Properties prides themselves on their professionalism and high standards of service.  We will continue to strive to do the best for our clients and look forward to moving past this.