Signature Realty, LLC

Initial Business Response / [redacted] (1000, 5, 2015/10/29) */ Reference: Case # XXXXXXXX: [redacted] Rented [redacted] from 7/1/to 8/31/ Move Out: 8/31/ My name is [redacted] in the maintenance department with Signature Realty LLC and I completed the move out walk through with [redacted] [redacted] was present at the house during the move out walk through and we discussed in great detail the damage to the carpet, broken blinds, painting needing touched up and at that time the flowerbeds and yard had not been mowed, edged, weed eated or maintained for several weeksDuring the walk through a 2nd party ( [redacted] from [redacted] LLC) was present, as well [redacted] with Elite Carpet was there shampooing the carpet for the tenant [redacted] was very pleasant during our appointment, expect for our conversation regarding the damage from someone falling through garage ceiling from the atticHe told us no one had been in the attic except for roll of vinyl flooring which fell through the ceiling causing all the damage (see picture attached)It looked as if someone had stepped through the ceiling while moving around in the atticAfter speaking with the owner, they wanted to give him the benefit of doubt (even though there was no large roll of vinyl at the house on the ground when our maintenance crew responded to the call) and did not charge him the $in damages to replace the sheetrock, mud, tape, blow texture and paintNeedless to say, we were caught off guard by their remarks to social media and this complaint with Revdex.com after working with them on these deductions I have listed all the charges deducted from their deposit and the reason for these deductionsAs well, pictures are attached for your review CARPET-The carpet had many stains of bright colors (see pictures attached) in each and every roomThere was a rather large red candle wax stain and carpet was damaged in the master bedroom to the SE corner [redacted] said his wife had spilled a scentsy Candle and she tried to clean it upThe candle wax had been pushed down into the carpet fibers and was stuck to the back of the carpet [redacted] was not sure what the other stains where through the house, but mentioned he had several kidsI asked if it might be play dough, markers or paint, but he was not sure and would have to ask his wifeI explained to him that these areas might not come clean and we would have to look at other optionsThey had listed a small hole in the carpet and showed me the dime size area by the fireplaceI assured him this damage/repair would not be billed to him as he had it noted it on their move in inspection sheet Carpet replacement [redacted] yards @ $22/yd = [redacted] divided by years and depreciated [redacted] due from the tenant BLINDS -blinds where broken and needed replaced in the kids roomsWe offered to let him purchase new blinds and install them that day, but they did not get replaced PAINTING- See pictures attached We had to paint and touch up areas in Dining, bedrooms, Living room, master bath and back hallway to kids rooms [redacted] FLOWERBEDS/YARD - Tenant send us pictures of the yard mowed, edge and weed eated after move out was completedOur lease states the beds have to be cleaned out at move out and the same old piles of leaves where left in the beds after mowing and other yard work where completed$ CLEANING- During the inspection I gave the tenant the opportunity to clean the following and if he emailed me pictures showing the work was completed, I would adjust the fees and refund the charges: Oven dirty, Ceiling fans and light fixtures dirty, Towel bars and Toilet Paper holders dirty, Master bathroom bottom of cabinet was stained with blue power, toilet was deeply stained from not being cleaned, cobwebs in ceiling corners of several rooms and clean the return air grill ventHe completed all of these items except for the return air grill vent (see picture attached) $ ADMINISTRATION FEE: [redacted] EXTERMINATION FEE: [redacted] (Lease attached) These fees are stated in the Lease Agreement on page in the Deposit paragraphMrand Mrs [redacted] signed the lease on July 7, and initialed each page showing they agreed to the terms of the lease prior to moving in on July 11, Please let us know if we can be of further assistance or if additional information is needed Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company has a well known reputation for stealing tenants security depositsThe carpets were already in bad condition when we moved in, the flower beds were not cleaned out when we moved inThe issues they demand their tenants to fix are issues that already occurred in the homeThe blinds were already bent when we moved in, the vents were all filthy as wellI have several emails that were sent back at motime complaining about the condition of the homeA $administrative fee is unacceptable, merely to repost the same pictures of the property on their website, which costs them nothingWe dispute all of the charges Final Business Response / [redacted] (4000, 10, 2015/11/16) */ You mentioned you emailed us several emails in the beginning of your lease that were returned to youWe have reviewed and searched for any and all emails received under your name, email address and house address, prior to you giving notice to move, and we have are NOT showing any written maintenance request in our email history for [redacted] @SignatureRealtyLLC.comIt seems you might have been sending them to an incorrect email addressWhen you signed your paperwork and moved in, our leasing team gave you business cards and it is also listed in your lease agreement for any and all maintenance request to be emailed to address of: [redacted] @SignatureRealtyLLC.com If you would like to resend all dated emails, documents and pictures to this email address, we are happy to review and discuss them with the home ownerWe have the returned and signed Move In Inspection report you completed once keys were picked up for move inYou did not mention a problem with the flower beds or carpet other than the small hole near fireplace (which I discussed with [redacted] at walk through as well it was listed on the move in inspection and this damage was not charged to you)I walked this house prior to your move in and was present during the carpets being cleaned, just as I was the day I walked the house with you and the cleaning company was thereYour complaint states the blinds were already bent at move in, but they are not mentioned as being bent or damaged on the inspection reportThe charges from your deposit were for missing slates and strings of one blind had been broken and the 2nd blind would not open or close due to damageYou were not charged for bent blinds, as all the blinds are 2"faux wood, which would have snapped as to being able to bend like metal blindsYou mentioned something about it was fall when you moved out and we should not have charged you for cleaning out the front flower bedsNot sure what State you are referencing, but in Oklahoma it was still to 90+ degrees on August 31thBut, yes leaves fall and blow around all year long, but these leaves were black and packed in the beds like they had been there since beginning of the year We have been housing civilian and military families for over yearsYou have mentioned on the Revdex.com and social media that our company steals from tenants with ridiculous fees in small print in our leases and we seem to target military familiesWe are offended by your accusation and you are way of lineThe owner of the house you leased, the owner of our company and many of our employees have family members serving in the military or have personally servedYou should be ashamed of yourself for making an allegation on such a personal level The lease agreement is a legal contract document and all parties are given the opportunity and advised to read all documents prior to signingSeveral of your complaints are regarding charges and expectations listed in the agreementIf you or anyone does not agreed with the terms of the lease (contract), then it would be advised to not sign the documents We take great Pride in the homes we manage and we do not feel we are asking too much for the tenants to take the same Pride while renting and residing in the homes during their stay

Initial Business Response /* (1000, 8, 2015/10/21) */
My name is [redacted] and I am a Maintenance coordinator employed by Signature Realty LLC.
We began managing the home at [redacted] in [redacted] on July of 2014, shortly before Mr. [redacted] moved in. The owner contracted his own...

painter to paint the walls of [redacted] prior to us gaining management (pictures to follow). The quality or color of the paint may not have been Mr. [redacted] preference; however the walls were painted prior to Mr. [redacted]'s move in date. The owner worked diligently getting the home ready for a new tenant to occupy. Mr. [redacted] signed all lease paperwork on July 16, 2014 and moved in on August 1, 2014. We provide all new tenants with a move in checklist that is to be completed within the first week of occupying one of our houses. This gives the new tenant the opportunity to take pictures and document all items they view during their move in inspection. Once this form is returned to our office we ask the tenant to describe any and all issues they would like for us to try and address. We also make it very clear they are to list any and all items they want documented so that they are not charged for them at move out. The following items are what Mr. [redacted] wanted to be looked at to see if we could repair or replace. We addressed them between August 14th and August 29, 2015:
Down spout that runs across the back patio needs to be replaced and the patio concrete is stained; Flower beds are full of weeds and grass; F/P wall on the patio has writing on it;
The Kitchen faucet hose is worn and leaks; Soap dispenser needs replaced; Dishwasher is noisy and sometimes sticks in one cycle; One room looks as though it was pink because you can still see the pink paint on electrical covers, also there is writing on the wall in the closet.
Toilet makes a loud humming noise like airplane after being flushed; Black chair in garage;

Our company completed the following repairs to the house after he returned his Move in Condition Form: Work completed on 8/14/14
Installed automatic drain on down spout that folds out across patio; Scrubbed off writing on exterior fireplace wall; Tightened sprayer hose on kitchen faucet & sealed sink to keep from leaking; Removed old soap dispenser & installed new (provided by owner); Ran dishwasher magic thru cycle of dishwasher to clean walls and drain; Replaced 5 outlet covers & 1 light switch cover in bedroom; Washed outside a/c condenser; Hauled off black chair.
Work Completed on 8/29/14-Removed all weeds/grass from front/back flower beds;
Applied Round Up in all beds to kill off the roots of weeds/grass; Trimmed/shaped all overgrown shrubs in front and back yard; Applied 10 bags of mulch in front and back beds around patio and porch
Mr. [redacted] lease expired on August 31, 2015, but unfortunately his employment in Oklahoma was terminated prior to this end date. He elected to take a job in Texas prior to his lease expiration, and chose to give notice to vacate in the middle of the month of August. Instead of giving proper notice the day before the first day of the month, this would have made him responsible for rent through September 30, 2015.
On August 14th, Mr. [redacted] gave written approval for his girlfriend (not on lease), [redacted] the authority to make any and all decisions in his absence during the move out walk through inspection.
On August 21, 2015, [redacted] met me at the house for the walk thru. Our lease states the carpet has to be professionally cleaned and the receipt given to us at the move out walk thru. The carpet showed heavy traffic areas, as where most professional machines and products are able to get them clean. [redacted] informed me she cleaned the carpets herself with her personal machine and they would not be using a company. She also stated she had completed all the cleaning of the house for her boyfriend Mr. [redacted]. (His letter states he used a professional company for both.) [redacted] had also filled in all the holes in the walls with excessive amounts of spackle (causing these areas on the walls needing to be textured to blend with existing wall), however she refused to paint them as she felt the owner used low quality paint from Lowe's Hardware store. (Our lease states we will provide touch up paint if needed at move out for the residents to use where needed) Neither Mr. [redacted] nor Ms. [redacted] contacted our office for touch up paint; she also mentioned that there was paint can in the garage, which she had taken with her to Lowe's when getting spackling. She expressed that she was not wasting her time painting the walls and the owner should be required to use a high quality washable paint for rent houses. She got upset with my comments about how it would have been best to use paintable latex caulking to fill the tiny holes as to the excessive spackling. She then informed me she was a widow and her deceased husband had been a professional painter and continued to complain about the poor quality of paint used by the owner. I pointed out the large amount of candle wax spilled down the wall of the middle bedroom to [redacted] and provided suggestions on how to remove it to help reduce charges to Mr. [redacted] deposit. When walking the backyard I noticed that there was an extremely large, very heavy gas grill left by Mr. [redacted] stated she was going to have it removed. I informed her pictures of the completed work would need to be emailed to our office, for review, before we could adjust any of the move out charges. [redacted] was very aggressive during the walk through and made me very uncomfortable. I shared this information with [redacted] during one of our many phone conversations. We never received any photos of completed repairs, even after I sent [redacted] a reminder via email on Aug. 25th. After re walking the house on August 28th, it appeared as if his girlfriend([redacted]) sprayed some of the weeds with round up, but did not remove or clean them out from the beds (pictures to follow).
On September 9th, (3rd inspection of the house) the grill was still at the house and had to be hauled off. The flower beds were covered in weeds and grass about 1 to 2 ft high (pictures to follow). I asked if they were going to have them cleaned out. She told me it was not done at move in so they would not be doing them at move out. I explained we had our guys come out after Mr. [redacted] move into the house and they removed all the weeds and grass from beds, sprayed with Round up and applied layers of mulch. As well we trimmed all the shrubs and shaped them as to what would be expected at move out. (His landscaper or sons had trimmed some of the larger shrubs, but not the smaller ones. I feel we were more than fair in trying to work with Mr. [redacted]. This complaint reads as if it was written by [redacted] more than [redacted],
He did not give proper Notice to Vacate in accordance with the lease agreement, he shut off the utilities prior to the end of the lease on August 31, 2015 and then refused to take us up on the offer to fix the items in the house between August 22nd and August 31, 2015, in order to reduce the charges applied towards the deposit.
We would not disagree with [redacted]'s comment about him being an excellent tenant during his stay and paying the rent on time each month up until the last month of his lease. It is unfortunate that he lost his job and decided to move back to Texas for employment. We understand everyone goes through hardships within their lifetime, but we are the neutral party between the tenant and the owner and we have an obligation to be fair to both parties.
Mr. [redacted] was very aggressive towards us to give him the final numbers for any damages, prior to the end of the lease agreement. We could have charged him the fee's as listed on the Move out Fees form he signed at move in, but these charges would have been much higher than the current charges billed on the Statement of Deposit: Trash Removal $200; Carpet cleaning $65/room x 6; flower beds $75 each bed plus; Glass Cooktop replacement $500 plus; Painting $150/room x 8 rooms, Wax removal $50.

Mr. [redacted] came into our office and tried to intimidate our staff over the charges, he called our office on several occasions being very ugly and rude to all parties involved. If Mr. [redacted] would have paid his rent on time for the month of August, 2015 (this would have eliminated late fees and court cost), given proper Notice to Vacate on July 31, 2015 and followed the move out instructions per the lease and written notice to vacate, then he might not have been so upset with us for following the lease and landlord tenant act.
We wish Mr. [redacted] the very best and would have preferred that our business relationship had not ended in this manner.
Please let us know if you need any additional pictures or documents.
Thank You,
Initial Consumer Rebuttal /* (3000, 10, 2015/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all [redacted] did not mention that I mentioned and complained about the paint on the walls at move in. Upon move in I had a conversation with her about the paint and even sent pictures to her. I will provide pictures again if necessary. [redacted] told me as long as it was normal wear there would be no penalty for the paint because it was sub standard. Also the owner Alan showed me the home before renting and said the paint wasn't up to standard. I told him it would be fine as long as they didn't hold me responsible for it at move out time. I find it sad that they both suddenly have amnesia about the paint.
Final Business Response /* (4000, 15, 2015/11/13) */
As [redacted] has stated, yes he did not care for the paint within the home and informed me of this shortly after his move in. When we discussed the walls, Mr. [redacted] wanted to confirm he would not be charged for the condition of the paint job due to the owner using a lower quality paint than he felt should be used. (The owner had used their own paint and not the paint our company had recommended). He assured me there would only be a few small nail holes placed in the walls from hanging pictures and miscellaneous items. I informed him if only small nails holes were used then yes this would be considered light normal wear and tear. However, as you can tell by the pictures provided, there where way more than a few small nail holes used in the walls (walls where touched up with spackling all over several walls in several rooms) and the area under the kitchen counter ledge had lots of black marks from feet or shoes being placed on the wall. The $300 charge deducted from his deposit was for excessive holes overfilled in every room with spackling. (I discussed this issue with [redacted] during the move out walk through and she did not care to correct the problem.) Each area had to be sanded down and lightly textured to blend with the current texture on the walls before any touch up or painting could be completed. The middle room had an extremely large amount of candle wax running down the wall about 6" to 10" wide going down wall about 20+" long. I showed this area to [redacted] and she informed me she did not see the area when she was cleaning the house and filling in the holes on the walls. I asked if she could get a razor and scrape it off the wall, but she did not want to waste her time and was not willing to remove it. She informed me she was done working on the house for [redacted]. I understand [redacted] had to be in Texas for his new job, but things might have gone smoother had [redacted] (lease holder) been present for the move out walk through as I am sure he would have worked on repairing these items to reduce the charges from his deposit.

Initial Business Response /* (1000, 5, 2015/10/29) */
Reference: Case # XXXXXXXX: [redacted]
Rented [redacted] from 7/1/14 to 8/31/15
Move Out: 8/31/15
My name is [redacted] in the maintenance department with Signature Realty LLC and I completed the move out walk through with...

[redacted].
[redacted] was present at the house during the move out walk through and we discussed in great detail the damage to the carpet, broken blinds, painting needing touched up and at that time the flowerbeds and yard had not been mowed, edged, weed eated or maintained for several weeks. During the walk through a 2nd party ([redacted] from [redacted] LLC) was present, as well [redacted] with Elite Carpet was there shampooing the carpet for the tenant. [redacted] was very pleasant during our appointment, expect for our conversation regarding the damage from someone falling through garage ceiling from the attic. He told us no one had been in the attic except for roll of vinyl flooring which fell through the ceiling causing all the damage (see picture attached). It looked as if someone had stepped through the ceiling while moving around in the attic. After speaking with the owner, they wanted to give him the benefit of doubt (even though there was no large roll of vinyl at the house on the ground when our maintenance crew responded to the call) and did not charge him the $450 in damages to replace the sheetrock, mud, tape, blow texture and paint. Needless to say, we were caught off guard by their remarks to social media and this complaint with Revdex.com after working with them on these deductions.
I have listed all the charges deducted from their deposit and the reason for these deductions. As well, pictures are attached for your review.
CARPET-The carpet had many stains of bright colors (see pictures attached) in each and every room. There was a rather large red candle wax stain and carpet was damaged in the master bedroom to the SE corner. [redacted] said his wife had spilled a scentsy Candle and she tried to clean it up. The candle wax had been pushed down into the carpet fibers and was stuck to the back of the carpet. [redacted] was not sure what the other stains where through the house, but mentioned he had several kids. I asked if it might be play dough, markers or paint, but he was not sure and would have to ask his wife. I explained to him that these areas might not come clean and we would have to look at other options. They had listed a small hole in the carpet and showed me the dime size area by the fireplace. I assured him this damage/repair would not be billed to him as he had it noted it on their move in inspection sheet.
Carpet replacement [redacted] yards @ $22/yd = [redacted] divided by 8 years and depreciated 4 [redacted] due from the tenant.
BLINDS -2 blinds where broken and needed replaced in the kids rooms. We offered to let him purchase 2 new blinds and install them that day, but they did not get replaced.
PAINTING- See pictures attached We had to paint and touch up areas in Dining, 2 bedrooms, Living room, master bath and back hallway to kids rooms. [redacted]
FLOWERBEDS/YARD - Tenant send us pictures of the yard mowed, edge and weed eated after move out was completed. Our lease states the beds have to be cleaned out at move out and the same old piles of leaves where left in the beds after mowing and other yard work where completed. $35
CLEANING- During the inspection I gave the tenant the opportunity to clean the following and if he emailed me pictures showing the work was completed, I would adjust the fees and refund the charges: Oven dirty, Ceiling fans and light fixtures dirty, Towel bars and Toilet Paper holders dirty, Master bathroom bottom of cabinet was stained with blue power, toilet was deeply stained from not being cleaned, cobwebs in ceiling corners of several rooms and clean the return air grill vent. He completed all of these items except for the return air grill vent (see picture attached) $20
ADMINISTRATION FEE: [redacted]
EXTERMINATION FEE: [redacted]
(Lease attached)
These fees are stated in the Lease Agreement on page 2 in the Deposit paragraph. Mr. and Mrs [redacted] signed the lease on July 7, 2014 and initialed each page showing they agreed to the terms of the lease prior to moving in on July 11, 2014.
Please let us know if we can be of further assistance or if additional information is needed.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company has a well known reputation for stealing tenants security deposits. The carpets were already in bad condition when we moved in, the flower beds were not cleaned out when we moved in. The issues they demand their tenants to fix are issues that already occurred in the home. The blinds were already bent when we moved in, the vents were all filthy as well. I have several emails that were sent back at move-in time complaining about the condition of the home. A $200 administrative fee is unacceptable, merely to repost the same pictures of the property on their website, which costs them nothing. We dispute all of the charges.
Final Business Response /* (4000, 10, 2015/11/16) */
You mentioned you emailed us several emails in the beginning of your lease that were returned to you. We have reviewed and searched for any and all emails received under your name, email address and house address, prior to you giving notice to move, and we have are NOT showing any written maintenance request in our email history for [redacted]@SignatureRealtyLLC.com. It seems you might have been sending them to an incorrect email address. When you signed your paperwork and moved in, our leasing team gave you 2 business cards and it is also listed in your lease agreement for any and all maintenance request to be emailed to address of: [redacted]@SignatureRealtyLLC.com . If you would like to resend all dated emails, documents and pictures to this email address, we are happy to review and discuss them with the home owner. We have the returned and signed Move In Inspection report you completed once keys were picked up for move in. You did not mention a problem with the flower beds or carpet other than the small hole near fireplace (which I discussed with [redacted] at walk through as well it was listed on the move in inspection and this damage was not charged to you). I walked this house prior to your move in and was present during the carpets being cleaned, just as I was the day I walked the house with you and the cleaning company was there. Your complaint states the blinds were already bent at move in, but they are not mentioned as being bent or damaged on the inspection report. The charges from your deposit were for missing slates and strings of one blind had been broken and the 2nd blind would not open or close due to damage. You were not charged for bent blinds, as all the blinds are 2"faux wood, which would have snapped as to being able to bend like metal blinds. You mentioned something about it was fall when you moved out and we should not have charged you for cleaning out the front flower beds. Not sure what State you are referencing, but in Oklahoma it was still 85 to 90+ degrees on August 31th. But, yes leaves fall and blow around all year long, but these leaves were black and packed in the beds like they had been there since beginning of the year.
We have been housing civilian and military families for over 28 years. You have mentioned on the Revdex.com and social media that our company steals from tenants with ridiculous fees in small print in our leases and we seem to target military families. We are offended by your accusation and you are way of line. The owner of the house you leased, the owner of our company and many of our employees have family members serving in the military or have personally served. You should be ashamed of yourself for making an allegation on such a personal level.
The lease agreement is a legal contract document and all parties are given the opportunity and advised to read all documents prior to signing. Several of your complaints are regarding charges and expectations listed in the agreement. If you or anyone does not agreed with the terms of the lease (contract), then it would be advised to not sign the documents.
We take great Pride in the homes we manage and we do not feel we are asking too much for the tenants to take the same Pride while renting and residing in the homes during their stay.