Signature Salon

Initial Business Response / [redacted] (1000, 5, 2016/10/15) */ In response to the complaint of the client stating that the fees were not discussed during the consultationWe defiantly do discuss the prices during the consultationOur price menu is posted on line and in our brochure which is placed through-out the SalonI am sorry the client felt that she was not made aware during the consultation but if price was a concern during a beauty service then the client had every opportunity to ask the stylist during the service or consultation, which she stated she receivedI was never made aware that the client had called back after the service to discuss her charges, and we have no record of thatWhen reviewing the sales tickets for the services of her and her daughter the total was not $The Stylist that did her services was not a new employee she has been with the company for over a year at the time of service which was in March of I'm not sure why this is just not becoming a complaint seven months laterIn reviewing the services and pricing it was a very fair amount for all the services they receivedIt was color service with a highlight service, haircuts and styles and add on colors which covers the extra product needed to complete the serviceI do apologize that the client felt taken advantage of, that would never be my intent or the intent of the service providers in my salonIf a message was left for me to call a guest that was not happy you can believe I would return that callThere is even a sign posted in our salon in a couple of different places with my personal cell number on it wanting to know if you were not completely satisfied with your experience in the salonI wish I would have known of this sooner so that I could have resolved this when it happened Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/10/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was never explained services for this salon, I have a co-worker that gets her hair cut at this salon who stated that she was happy with the haircuts she receives...so I scheduled an apptfor both myself and my daughterI never discussed prices with my co-worker or how services are ala carteI asked my daughter to inquire about hair color...when she called, she was told and up....how are we supposed to know what " and up " isI have always had hair services where color, cut and style are all togetherI was a new customer and not one person mentioned prices! NOT during the consultation, not ANY timeThe girl that cut and colored my hair, added highlights, tinted my eyebrows and did my services never once went over any cost with me [redacted] is the one who did my daughters hair, she didn't cover prices eitherSince I have medium hair, not short, not long...I would never had been able to afford to pay for all services individuallyYou can say that you have signs, you may now...but I didn't see one sign that explains service breakdownI spoke with your manager, was her name [redacted] I am sure she didn't tell you that when I called several times the next day...that she told me you were on the phone and not available...so I finally asked her about thingsShe told me she was the managerShe also told me that the girls that did our hair pay to rent a booths at your salon and they either worked on commission or something along those lines, so upselling is likely how they make their moneyWell when they are meeting new clients they should explainYou say I didn't spend 250.00...I was giving a round $ I paid what - 240.00, it wasn't your moneyI was in shock! I will never step foot in your salon againYou don't treat people that way...oh, and by the way that will be 240.00! It is unfortunate that you do not see how upsetting this is to someone who couldn't afford that kind of bill for servicesFabulous, for the people who canI am just being honest...not trying to get something for nothingI feel taken advantage of and I let your MANAGER know thatThe longer I sat and thought about how I felt when I left that salon...the more I realized I needed to put forth the effort to make the practices there known to the public, who could easily fall into the same chair I did...no one likes to be taken advantage of, so you might want to think about that from the view of someone other than yours, as you know how things work in that salonI didn't and still don'tI didn't dream this up! I was charged for services, yes...but wasn't told anything about what my total would be before anything other than color services from my daughter who called to inquire for meSweeping some color onto eyebrows isn't costing you any more...but put a 16.00-tag on it, come on! Tell me it is going to cost that much, and I will tell you a pencil works well! Thank you, for your time...and excuses

Initial Business Response /* (1000, 5, 2016/10/15) */
In response to the complaint of the client stating that the fees were not discussed during the consultation. We defiantly do discuss the prices during the consultation. Our price menu is posted on line and in our brochure which is placed...

through-out the Salon. I am sorry the client felt that she was not made aware during the consultation but if price was a concern during a beauty service then the client had every opportunity to ask the stylist during the service or consultation, which she stated she received. I was never made aware that the client had called back after the service to discuss her charges, and we have no record of that. When reviewing the sales tickets for the services of her and her daughter the total was not $250. The Stylist that did her services was not a new employee she has been with the company for over a year at the time of service which was in March of 2016. I'm not sure why this is just not becoming a complaint seven months later. In reviewing the services and pricing it was a very fair amount for all the services they received. It was 2 color service with a highlight service, 2 haircuts and styles and 3 add on colors which covers the extra product needed to complete the service. I do apologize that the client felt taken advantage of, that would never be my intent or the intent of the service providers in my salon. If a message was left for me to call a guest that was not happy you can believe I would return that call. There is even a sign posted in our salon in a couple of different places with my personal cell number on it wanting to know if you were not completely satisfied with your experience in the salon. I wish I would have known of this sooner so that I could have resolved this when it happened.
Initial Consumer Rebuttal /* (3000, 7, 2016/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was never explained services for this salon, I have a co-worker that gets her hair cut at this salon who stated that she was happy with the haircuts she receives...so I scheduled an appt. for both myself and my daughter. I never discussed prices with my co-worker or how services are ala carte. I asked my daughter to inquire about hair color...when she called, she was told 63.00 and up....how are we supposed to know what " and up " is. I have always had hair services where color, cut and style are all together. I was a new customer and not one person mentioned prices! NOT during the consultation, not ANY time. The girl that cut and colored my hair, added highlights, tinted my eyebrows and did my services never once went over any cost with me. [redacted] is the one who did my daughters hair, she didn't cover prices either. Since I have medium hair, not short, not long...I would never had been able to afford to pay for all services individually. You can say that you have signs, you may now...but I didn't see one sign that explains service breakdown. I spoke with your manager, was her name [redacted]. I am sure she didn't tell you that when I called several times the next day...that she told me you were on the phone and not available...so I finally asked her about things. She told me she was the manager. She also told me that the 2 girls that did our hair pay to rent a booths at your salon and they either worked on commission or something along those lines, so upselling is likely how they make their money. Well when they are meeting new clients they should explain. You say I didn't spend 250.00...I was giving a round $ I paid what 238.00 - 240.00, it wasn't your money. I was in shock! I will never step foot in your salon again. You don't treat people that way...oh, and by the way that will be 240.00! It is unfortunate that you do not see how upsetting this is to someone who couldn't afford that kind of bill for services. Fabulous, for the people who can. I am just being honest...not trying to get something for nothing. I feel taken advantage of and I let your MANAGER know that. The longer I sat and thought about how I felt when I left that salon...the more I realized I needed to put forth the effort to make the practices there known to the public, who could easily fall into the same chair I did...no one likes to be taken advantage of, so you might want to think about that from the view of someone other than yours, as you know how things work in that salon. I didn't and still don't. I didn't dream this up! I was charged for services, yes...but wasn't told anything about what my total would be before anything other than color services from my daughter who called to inquire for me. Sweeping some color onto eyebrows isn't costing you any more...but put a 16.00-18.00 tag on it, come on! Tell me it is going to cost that much, and I will tell you a pencil works well! Thank you, for your time...and excuses.