I stopped in here with a Prius that had a maintenance light onI was on a road trip, told the "service adviser" that I just wanted to be sure the car was safe to drive and would not break downHe told me that the light usually comes on when an oil change is needed, he added that they could do a diagnoses for $and apply that to any repairs I might needSo, I agreed - he estimated $max.- because I didn't want the car to break down on my tripThen they proceeded to tell me I must replace the two air filters, that a valve was possibly failing (which they could fix TOMORROW for nearly $600) and that if I didn't replace it then I would end up with a $repair- using fear tactics and manipulationThen when I was told how much my visit was going to cost (over $250) they did not apply the $to the services I had doneThey clearly were not interested in listening to me-used fear tactics to try to manipulate me into buying services and repairs that I did not need AND When I was shown what needed to be done on my vehicle they had pulled a liner loose from the front passenger wheel well- I had been driving for some time on the freeway with no issues but the maintenance light coming on- as soon as I got in the car to leave there was a flapping noise coming from that wheel well- I had to stop and fix it myself on the side of the expressway!!! Completely unacceptable service departmentThey don't listen, they manipulate and lie to try to make more moneyJust because I didn't buy my car from you doesn't mean I should be treated this way Honesty is a better policyBe helpful and kind Stop stealing from people who work hard out here for every dollar in our pockets
I stopped in here with a Prius that had a maintenance light on. I was on a road trip, told the "service adviser" that I just wanted to be sure the car was safe to drive and would not break down. He told me that the light usually comes on when an oil change is needed, he added that they could do a diagnoses for $99 and apply that to any repairs I might need. So, I agreed - he estimated $175 max.- because I didn't want the car to break down on my trip. Then they proceeded to tell me I must replace the two air filters, that a valve was possibly failing (which they could fix TOMORROW for nearly $600) and that if I didn't replace it then I would end up with a $3000 repair- using fear tactics and manipulation. Then when I was told how much my visit was going to cost (over $250) they did not apply the $99 to the services I had done. They clearly were not interested in listening to me-used fear tactics to try to manipulate me into buying services and repairs that I did not need AND...
When I was shown what needed to be done on my vehicle they had pulled a liner loose from the front passenger wheel well- I had been driving for some time on the freeway with no issues but the maintenance light coming on- as soon as I got in the car to leave there was a flapping noise coming from that wheel well- I had to stop and fix it myself on the side of the expressway!!!
Completely unacceptable service department. They don't listen, they manipulate and lie to try to make more money. Just because I didn't buy my car from you doesn't mean I should be treated this way.
Honesty is a better policy. Be helpful and kind.
Stop stealing from people who work hard out here for every dollar in our pockets.
I stopped in here with a Prius that had a maintenance light onI was on a road trip, told the "service adviser" that I just wanted to be sure the car was safe to drive and would not break downHe told me that the light usually comes on when an oil change is needed, he added that they could do a diagnoses for $and apply that to any repairs I might needSo, I agreed - he estimated $max.- because I didn't want the car to break down on my tripThen they proceeded to tell me I must replace the two air filters, that a valve was possibly failing (which they could fix TOMORROW for nearly $600) and that if I didn't replace it then I would end up with a $repair- using fear tactics and manipulationThen when I was told how much my visit was going to cost (over $250) they did not apply the $to the services I had doneThey clearly were not interested in listening to me-used fear tactics to try to manipulate me into buying services and repairs that I did not need AND When I was shown what needed to be done on my vehicle they had pulled a liner loose from the front passenger wheel well- I had been driving for some time on the freeway with no issues but the maintenance light coming on- as soon as I got in the car to leave there was a flapping noise coming from that wheel well- I had to stop and fix it myself on the side of the expressway!!! Completely unacceptable service departmentThey don't listen, they manipulate and lie to try to make more moneyJust because I didn't buy my car from you doesn't mean I should be treated this way Honesty is a better policyBe helpful and kind Stop stealing from people who work hard out here for every dollar in our pockets
I stopped in here with a Prius that had a maintenance light on. I was on a road trip, told the "service adviser" that I just wanted to be sure the car was safe to drive and would not break down. He told me that the light usually comes on when an oil change is needed, he added that they could do a diagnoses for $99 and apply that to any repairs I might need. So, I agreed - he estimated $175 max.- because I didn't want the car to break down on my trip. Then they proceeded to tell me I must replace the two air filters, that a valve was possibly failing (which they could fix TOMORROW for nearly $600) and that if I didn't replace it then I would end up with a $3000 repair- using fear tactics and manipulation. Then when I was told how much my visit was going to cost (over $250) they did not apply the $99 to the services I had done. They clearly were not interested in listening to me-used fear tactics to try to manipulate me into buying services and repairs that I did not need AND...
When I was shown what needed to be done on my vehicle they had pulled a liner loose from the front passenger wheel well- I had been driving for some time on the freeway with no issues but the maintenance light coming on- as soon as I got in the car to leave there was a flapping noise coming from that wheel well- I had to stop and fix it myself on the side of the expressway!!!
Completely unacceptable service department. They don't listen, they manipulate and lie to try to make more money. Just because I didn't buy my car from you doesn't mean I should be treated this way.
Honesty is a better policy. Be helpful and kind.
Stop stealing from people who work hard out here for every dollar in our pockets.