Hi Revdex.com It is our company policy that we do not provide replacements for any item unless the incorrect items are returned As this customer states...they gave the hats out and would not be returning themI have spoken to [redacted] about this incident and he reports that he emailed the customer stating the policy and she said she would get back with him Here is a copy (also sent as an attachment) of Eric's emails to her:6/Cust Picked up and told us that she would take with her to see if her customer would use 6/( [redacted] was on vacation) Emailed to offer her corrected hats if they did not want them 6/She returned email stating that her customers event was “this week” and she was waiting to hear back from her customer 6/– She emailed me saying he does want them replaced and her customer handed the majority out and she was getting a number of how many needed to be replaced 6/26---email trail ends 7/Customer called and stated she wanted her money back Her customer used the hats and would not pay her From: [redacted] [mailto: [redacted] ] Sent: Tuesday, September 01, 3:PMTo: ' [redacted] Subject: FW: Hats See Below: [redacted] From: [redacted] [mailto: [redacted] Sent: Friday, June 26, 12:PMTo: [redacted] Subject: RE: Hats Ok he does want them replacedNot all some were given out already at the campI am trying to get a tally of what # we need replacedI will get back with you todayThanks, [redacted] On Jun 25, 4:PM, " [redacted] " < [redacted] > wrote: It is not a problemJust let me knowI want to make sure we can make it right if need beAgain I apologize for the error [redacted] From: [redacted] [mailto: [redacted] ] Sent: Thursday, June 25, 4:PMTo: [redacted] Subject: Re: Hats Hey ***, I just sent a message to the minister in charge of the sports camp they were holding this week I am waiting to hear back I think the camp ends tomorrow, I don't know for sure if they were ordering extras for other things going on or if all of the hats were just for this week I will let you know as soon as I hear back I am so sorry! Thank you, [redacted] On Wed, Jun 24, at 7:AM, Eric Peterson < [redacted] > wrote: [redacted] , [redacted] told me yesterday that you picked up the hats had the colors were reversedI want to personally apologize for thatShe also said that you were going to check with your church to see if they would accept the hats as they were Please let me know if they did or did not Again I would like to apologize for the error I feel like we tried to resolve this but this customer was not at all co-operative ALSO....she brought another order of hats to us for embroidery.....a totally different logo We performed the work and when [redacted] came to pick them up, she picked up the box and walked out with them without paying for the order We do not plan to do any additional orders for her
Hi Revdex.com It is our company policy that we do not provide replacements for any item unless the incorrect items are returned As this customer states...they gave the hats out and would not be returning themI have spoken to [redacted] about this incident and he reports that he emailed the customer stating the policy and she said she would get back with him Here is a copy (also sent as an attachment) of Eric's emails to her:6/Cust Picked up and told us that she would take with her to see if her customer would use 6/( [redacted] was on vacation) Emailed to offer her corrected hats if they did not want them 6/She returned email stating that her customers event was “this week” and she was waiting to hear back from her customer 6/– She emailed me saying he does want them replaced and her customer handed the majority out and she was getting a number of how many needed to be replaced 6/26---email trail ends 7/Customer called and stated she wanted her money back Her customer used the hats and would not pay her From: [redacted] [mailto: [redacted] ] Sent: Tuesday, September 01, 3:PMTo: ' [redacted] Subject: FW: Hats See Below: [redacted] From: [redacted] [mailto: [redacted] Sent: Friday, June 26, 12:PMTo: [redacted] Subject: RE: Hats Ok he does want them replacedNot all some were given out already at the campI am trying to get a tally of what # we need replacedI will get back with you todayThanks, [redacted] On Jun 25, 4:PM, " [redacted] " < [redacted] > wrote: It is not a problemJust let me knowI want to make sure we can make it right if need beAgain I apologize for the error [redacted] From: [redacted] [mailto: [redacted] ] Sent: Thursday, June 25, 4:PMTo: [redacted] Subject: Re: Hats Hey ***, I just sent a message to the minister in charge of the sports camp they were holding this week I am waiting to hear back I think the camp ends tomorrow, I don't know for sure if they were ordering extras for other things going on or if all of the hats were just for this week I will let you know as soon as I hear back I am so sorry! Thank you, [redacted] On Wed, Jun 24, at 7:AM, Eric Peterson < [redacted] > wrote: [redacted] , [redacted] told me yesterday that you picked up the hats had the colors were reversedI want to personally apologize for thatShe also said that you were going to check with your church to see if they would accept the hats as they were Please let me know if they did or did not Again I would like to apologize for the error I feel like we tried to resolve this but this customer was not at all co-operative ALSO....she brought another order of hats to us for embroidery.....a totally different logo We performed the work and when [redacted] came to pick them up, she picked up the box and walked out with them without paying for the order We do not plan to do any additional orders for her