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Signet Diagnostic Imaging Services

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Reviews Signet Diagnostic Imaging Services

Signet Diagnostic Imaging Services Reviews (7)

Revdex.com: After filing the complaint(ID ***) I received a phone call to let me know that corporate was reviewing the matter and someone would call me back to let me know when the check would be issuedThe same lady called me the next afternoon and said the check was issued and would arrive in 5-daysI did receive the check days later I probably still would not have the refund if I had not filed the complaintThey admitted that getting the letter from the Revdex.com did escalate the processIt is so sad that businesses are run like this and have such poor serviceI will definitely not be using their services again I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Thank you so much for the work that you doIt really helps the "little guy" be able to get fair treatment Sincerely, [redacted]

Greetings,
Please change this email to [redacted] for [redacted] no longer works for our company.
Now to the complaint. This patient is 100% correct. Our company was purchased by another company and the payment got lost in the transaction of the sale.CHECK #[redacted]was issued today for $23.91 to [redacted]. 
Thank you,
[redacted]

Greetings,
Please change this email to [redacted] for [redacted] no longer works for our company.
Now to the complaint. This patient is 100% correct. Our company was purchased by another company and the payment got lost in the transaction of the...

sale.CHECK #[redacted]was issued today for $23.91 to [redacted]. 
Thank you,
[redacted]

Revdex.com:
After filing the complaint(ID [redacted]) I received a phone call to let me know that corporate was reviewing the matter and someone would call me back to let me know when the check would be issued. The same lady called me the next afternoon and said the check was issued and would arrive in 5-7 days. I did receive the check 5 days later.
I probably still would not have the refund if I had not filed the complaint. They admitted that getting the letter from the Revdex.com did escalate the process. It is so sad that businesses are run like this and have such poor service. I will definitely not be using their services again.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Thank you so much for the work that you do. It really helps the "little guy" be able to get fair treatment.
Sincerely,
[redacted]

Review: After my services were rendered and I paid my co-pay in the Signet Diagnostic office on July **, 2013, I received a bill in the mail on September **, 2013 yet it was dated August **, 2013 for an extra charge. This bill was sent to my address on file (a Fort Lauderdale address) and was forwarded to my new address ([redacted] address) that I moved to at the end of August. I NEVER changed my address on file with Signet Diagnostic as I will NOT be returning. My fiance had written the check dated and sent on September **, 2013 and had written our new address on the back of the invoice slip that was to be mailed back (the top portion of the invoice with the pre-printed return mailing address and my account information). I received a new letter in the mail to my NEW address on September ** dated September ** stating if my account was not paid within 30 days than it will be sent to collections.... my question is how did Signet Diagnostic change my address that was mailed with the check, but they didn't post the check? I tried calling multiple times (#[redacted] as provided) and my fiance did as well on September ** and had left a message and had spoken to 2 billing representatives regarding this. Wherever this call is re-routed to has a severe language barrier and severe technical problems as both calls were dropped from our land line dialing and have not been successful in getting through again. My payment was mailed to the PO Box address on the top portion of the statement invoice on September **, 2013, Signet Diagnostic had received my address change and my check was there with it... If this is sent to a collection agency after I sent my payment and multiple phone calls were made, I WILL press charges against Signet Diagnostic!Desired Settlement: Update your system with my check payment that was mailed and do not threaten me again will collection letters. If Signet sends my payment to a collection agency I WILL HIRE A LAWYER AND SUE!

Business

Response:

Dear [redacted]:

In response to your letter, dated 9/**/13, concerning an alleged complaint made to the Revdex.com- Metropolitan New York by [redacted], kindly be advised that Signet Diagnostic Imaging Services (“SDIS”) categorically denies any allegation of willful misconduct or otherwise in connection with the same.

SDIS has noted payments made by [redacted] and his current balance is $0.00. Therefore, the matter is not being forwarded to a collections agency.

Notwithstanding the foregoing, we regret any inconvenience which may have been caused to [redacted] in connection with the above referenced matter.

Sincerely,

Assistant Vice President

Signet Diagnostic Imaging Services

Review: Received a bill for services ($295.33) in late Nov 2013. Paid the total amount on 12-**-13. This bill did not reflect a payment made on 10-**-13 ($23.91). First call was made on 12-**-13 when I received another bill for amount that included the 10-**-13 payment ($271.42). They said they recognized that the account had been over paid and would send a check in 4 wks. Second call was on 1-**-14 where I left a message to call me back. They did and said that the check would take 12 weeks not 4 and I asked to speak to a [redacted] (who never did call back). I called back again on 1-**-14 and got a person who said it showed that it was approved for issue and the check should be issued the second week in Feb. I called back on 3-**-14 and left a message (no one called back). Called again on 3-**-14 and left another message. They called back on 3-**-14 and said the check was delayed because of a change over to Elite Imaging. I asked for a manager to call back(they never did). I called one more time and left a message for someone to call me back and also sent an on-line message. No resolution or communications since then.Desired Settlement: I want to have the over payment refunded and a check issued ASAP. Three months is ridiculous when they admitted they owed the money back in December, 2013.

Business

Response:

Greetings,

Please change this email to [redacted] for [redacted] no longer works for our company.

Now to the complaint. This patient is 100% correct. Our company was purchased by another company and the payment got lost in the transaction of the sale.

CHECK #[redacted]was issued today for $23.91 to [redacted].

Thank you,

Business

Response:

Greetings,

Please change this email to [redacted] for [redacted] no longer works for our company.

Now to the complaint. This patient is 100% correct. Our company was purchased by another company and the payment got lost in the transaction of the sale.

CHECK #[redacted]was issued today for $23.91 to [redacted].

Thank you,

Consumer

Response:

After filing the complaint(ID [redacted]) I received a phone call to let me know that corporate was reviewing the matter and someone would call me back to let me know when the check would be issued. The same lady called me the next afternoon and said the check was issued and would arrive in 5-7 days. I did receive the check 5 days later.

I probably still would not have the refund if I had not filed the complaint. They admitted that getting the letter from the Revdex.com did escalate the process. It is so sad that businesses are run like this and have such poor service. I will definitely not be using their services again.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Thank you so much for the work that you do. It really helps the "little guy" be able to get fair treatment.

Sincerely,

Consumer

Response:

After filing the complaint(ID [redacted]) I received a phone call to let me know that corporate was reviewing the matter and someone would call me back to let me know when the check would be issued. The same lady called me the next afternoon and said the check was issued and would arrive in 5-7 days. I did receive the check 5 days later.

I probably still would not have the refund if I had not filed the complaint. They admitted that getting the letter from the Revdex.com did escalate the process. It is so sad that businesses are run like this and have such poor service. I will definitely not be using their services again.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Thank you so much for the work that you do. It really helps the "little guy" be able to get fair treatment.

Sincerely,

Review: I received a letter from the Executive Vice President at Signet Diagnostic Imaging Services, LLC, [redacted] dated October [redacted], stating that I have a past due balance of $211.50 and that if I don't dispute the charges within 30 days of receiving the letter, they will send me to collections.

On July [redacted] 2013, I had a [redacted] at the above mention diagnostics center, as prescribed by my family doctor, due to family history of [redacted].

When I received the first bill from Signet in August stating that my insurance did not cover the procedure, I immediately called my insurance company, [redacted], for an explanation. They told me that the procedure was not covered because the imaging center had billed it as a routine [redacted], which are not covered until I am ** years old, which I am not. I was told that Signet needed to re-bill it as a family history of [redacted], not a routine [redacted] and that they will cover it. I was also told by the lady at [redacted], that whether Signet wanted to re-bill it or not, I was still not responsible for the charge.

So immediate after speaking with [redacted], I called Signet to one of the phone number on the bill, but no one ever answers the phone, so I left a voicemail with the account number and detailed explanation of the situation, but no one ever called me back. The first call I made where a detailed voicemail was left, was on 8/** at 11:42am. Since nobody called me back, I called again on 8/** at 12:32pm, again, no answer, so I left another detailed voicemail. Once again, no one ever called me back.

Then I received a second bill, requesting me to pay the $211.50. On 9/9 I was scheduled for an MRI, so when I went to the [redacted] office, I spoke to one of the ladies at the counter, explained the situation to her, she reviewed the prescription on the computer in front of me, and confirmed that the prescription said "family history of [redacted]". She called the billing department in NY and said not to worry, that she was going to try to get this taken care of and billed properly to my insurance company.

Unfortunately, I received another bill, so I realized it had not been taken care of, so on 9/** at 3:42pm, I called again. Once again, no answer, so I left another detailed voicemail.

No one ever called me back and I received another bill. I called again on 10/** at 1:05pm, this time in a very upset manner, because I am tired of wasting my time for something they need to fix, and finally someone called back, but I missed the call, so I tried calling back, the usual happened, no answer, so I left another voicemail on both of the phone number on the bill.

Finally, on 10/** I was able to get through and spoke to one of the representatives, I think his name was [redacted] or [redacted], I am not sure, but he had an Indian accent.

I explained to him the whole situation, I told him that according to my insurance company, they needed to re-bill it as a family history of [redacted] prescription. He insisted that it had been re-billed already, as a routine [redacted] and that [redacted] had denied the claim. I explained to him several times and in many ways that as long as they billed it as routine [redacted] and because I am under the age of **, that [redacted] will continue to deny the payment. I insisted that they needed to re-bill as family history and not as a routine procedure. He said they had billed it properly as a routine [redacted] and that the insurance company had denied the payment, therefore I was responsible for the bill. He also said they would not process the claim again, even considering the information I had just given him. I told him if they wanted to get paid, that they should process the claim again, otherwise they would not get the money from [redacted] nor myself, as I am not responsible for it, but he said they were not going to process it again. Obviously the people they have working at their call center have not been trained properly and don't know what they are doing. He was also very rude and spoke to me like I had no idea what I was saying.

After a few wasted minutes in a phone call that did not solve anything, I hung up on him and called again, asking to speak to a supervisor. I was transferred to another line and of course, I got a voicemail. I never heard back from whoever's voicemail that was and just received the debt collection letter, mentioned in the beginning of this letter.

I am not willing to deal with these people anymore and continue to waste my time, for something I have explained in several occasions to them and they still don't seem to care. I have done more than I should have and I am done dealing with them and the whole bunch of [redacted] people they have working there.

They cannot send me to collections for a bill they processed wrong.Desired Settlement: Either process the claim again and bill it properly to my insurance company or stop sending me bills and collection threats for something I am not responsible for.

Business

Response:

In Re: Complaint # [redacted]

Signet Diagnostic Imaging

Services has received the above-referenced complaint and appreciates the

opportunity to respond.

After careful review of the information relating to this

patient, we have determined that additional steps are necessary to remedy this

situation. Accordingly, we have sent this claim to be re-billed under a new

code and have contacted the customer service representative in order to ensure

that they have the correct information to effectively do their job moving

forward.

Signet regrets any

inconvenience this issue may have caused and will be contacting the patient

directly in order to explain the situation.

Signet Diagnostic Imaging

Services

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Description: MEDICAL IMAGING SERVICES

Address: 4063 Salisbury Road, Wilmot, Ohio, United States, 03287-4111

Phone:

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Web:

www.allstateagencies.com

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