Signet Jewelers

July 27, Dear Mr [redacted] : We appreciate the opportunity to respond to your concerns regarding the service you received at our [redacted] storeWe located the credit account to which you refer in your complaint, and we confirmed that the name on our account is associated with the name under which you submitted your complaint It is our company policy to clearly communicate to customers that they are applying for a credit accountWe have addressed your concerns with the district manager of the storeHe will investigate further, take any needed remedial action with the associates involved, and ensure credit applications are presented appropriately We have contacted the three credit bureaus to remove the credit inquiry and account from your credit historyPlease allow ten days for the adjustment to complete We apologize for your dissatisfaction in this matter Sincerely, Vicki CResolution Specialist cc: Revdex.com

Initial Business Response / [redacted] (1000, 10, 2016/05/12) */ May 12, Dear Ms***: We appreciate the opportunity to respond to your concerns regarding the service you received from our company during the repair work on your engagement ringWe have forwarded your service complaints to the district manager over the store and the supervisor of the Customer Care Representatives involvedThey will investigate and take any needed remedial action with those involved to prevent a reoccurrence We investigated your concerns regarding your engagement ring and found that your ring was sent to the vendor on January 19, to have a Heart's Desire diamond replacedWe regret the length of time this repair took and the lack of a consistent return date We recognize the importance of your engagement ring to you and understand your distress with the problems you have experiencedAccording to our records, you exchanged for a new ring on April 28, and the Customer Care Department credited your account $ We apologize for your frustration and any inconvenience you experienced in this matter Sincerely, Vicki C Resolution Specialist cc: Revdex.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/05/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) A refund was given and a new ring was purchased

November 18, [redacted] Re: Revdex.com Case # [redacted] Dear Mr [redacted] : Thank you for contacting us again with your request to return your purchaseOur return policy is shown on our website and available to view prior to any purchases are madeIf visitors to our site do not feel our terms meet their needs, they have the option to shop elsewhere As previously stated, we do not make exceptions to our return policy for the reasons mentioned in your complaintHowever, because of your circumstances, we are allowing you the option to exchange the ring for other merchandise the next time you are in the US or you can have a relative or trusted friend do this for you We apologize for your continuing dissatisfaction in this matter Sincerely, Vicki C [redacted] Resolution Specialist cc: Revdex.com

March 24, Re: Revdex.com complaint # [redacted] Dear Mr [redacted] Thank you for contacting us regarding your credit accountWe located the credit account to which you refer in your complaint, and we confirmed that the name on our account is associated with the name under which you submitted your complaint We would like to clarify that we do attempt to contact our customers when payments are missed in an effort to resolve any issues they may be experiencing and explore options together We investigated your complaint and found the following: · On July 31, 2012, you opened a credit account with our store, Kay JewelersBetween that date and May 14, 2013, you financed purchases totaling $2,Your minimum monthly payments are $and due by the 27th of each montho The last payment we received was $on March 9, · On January 31, 2014, you accepted a hardship program which reduced your minimum monthly payments from $to $and your interest rate from 21% to 16%The terms of this program remain in effect as long as minimum payments are received accordinglyIf payments are not received accordingly, the terms of your account revert to the original terms set forth in your Retail Installment Credit Agreement that you received when you opened your accountAdditionally, you will not be permitted to rejoin the program at a later dateo On February 2, 2014, we sent you a letter outlining the above information· According to our records, you have missed multiple paymentsMost recently, we did not receive a minimum monthly payment for your September and December or February due date o On January 6, 2017, we notified you via letter that your minimum monthly payments were not received accordingly, and that the terms of your account reverted to the original terms stated above· Based on the above information, we are unable to honor your request to reinstate these special terms on your account In regards to your concerns over the calls you have received, we reviewed our call records and they do not reflect the volume of calls you assert in your complaintHowever, we have taken special care in the handling of your account to reduce the number of calls you receiveAdditionally, we have no record of you calling in to discuss your account recently, as you assert in your complaint The address that you submitted with your complaint does not match the mailing address you have on record with usIf you need to update your mailing address or discuss payment options, you can reach us at 1-800-877- We hope the above information clarifies this matter and apologize for your dissatisfaction Sincerely, David K Resolution Specialist

Initial Business Response / [redacted] (1000, 10, 2015/11/20) */ November 20, Dear Mr [redacted] : We appreciate the opportunity to respond to your concerns regarding your joint credit accountWe located the credit account to which you refer in your complaint, and we confirmed that the name on our account is associated with the name under which you submitted your complaint We investigated your complaint and found the following On December 24, 2009, you and your grandfather opened a joint credit account with our store, Kay JewelersFrom December 24, to May 3, 2014, you and your grandfather financed $7,in purchasesThe balance was paid in full on August 7, From December 13, to December 26, 2014, merchandise totaling $was financed on the account In January 2015, we received notice that Mr [redacted] , the account primary, had died on November 16, Per our procedure, the credit account was coded accordingly and placed with [redacted] , LLC [redacted] works with the appropriate estate representatives and probate to collect on these types of credit accounts Our records show that two $payments were made directly through us, one on February 14, and May 26, We notified [redacted] that we had received the two payments We received a call from your wife on May 27, that you had not received any billing statementsWe explained that we do not mail billing statements after a primary account holder has diedOur representative provided the phone number to [redacted] so that payment arrangements could be made On August 26, 2015, your wife contacted us by phone and stated that the account was showing as delinquent on your credit reportAs you have stated in your complaint, the representative promised a return call and did not follow-upWe have forwarded this information to the representative's supervisor to be addressed Please accept our condolences on the passing of your grandfatherWe apologize that our procedures for accounts with decreased primary account holders has caused you inconvenienceWe are obligated by the Fair Credit Reporting Act to accurately report your account history with us to all credit bureausOur records indicate the information we are reporting is accurateTherefore, we are unable to honor your request to remove the account from your credit fileIf you have not yet contacted [redacted] systems to make payment arrangements or have lost the phone number we provided your wife in May, please call them at (877) [redacted] We apologize for dissatisfaction in this matter Sincerely, Vicki C Resolution Specialist cc: Revdex.com

June 28, Dear Mr [redacted] : We appreciate the opportunity to respond to your concerns regarding the service you received from our store and your request for a refund on your watchWe have forwarded your service complaints with the staff of the [redacted] store to the district manager over the storeShe will investigate and take any needed remedial action with those involved to prevent a reoccurrence We would like to clarify that our watch return policy, which is printed on your receipt and posted on signs in our store, is days from the date of purchase provided the watch is in unworn and unaltered conditionWe have attached your signed credit draft stating this for your reviewIt is our understanding that your watch shows signs of wear which makes it not eligible for return We regret your dissatisfaction that your watch is uncomfortableIf we can assist you with a different band or adding or removing links to make your timepiece more comfortable, please stop any of our stores for assistance We apologize for your dissatisfaction in this matter Sincerely, Vicki C Resolution Specialist cc: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/06/09) */ June 9, Dear Ms [redacted] : We appreciate the opportunity to respond to your request for a refundWe offer a thirty day return periodOur policy is printed on the receipt and posted on signs in our store While we sympathize with you regarding your current situation, we do not make exceptions to our return policy for personal reasons We have closed your account as requested and apologize for your dissatisfaction in this matter Sincerely, [redacted] Resolution Specialist cc: Revdex.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) The return was only days past days, given my extensive account and years as a customer I find this poor business ethicDue to the fact that the item was never used, new in the box, you did not even look at the time and give any resolutionThis is pure greed at the expense of a loyal customer, in which I will be sure to tell many others about this experience and your over priced items Final Business Response / [redacted] (4000, 9, 2015/06/11) */ June 11, Dear Ms [redacted] : Thank you for contacting us again with your concerns regarding our refund policyWe would like to clarify that we have made exceptions to thirty day policy in the past when merchandise quality issues could not be resolved within the return policyWe do not consider the length of time past the refund policy, personal circumstances, or the amount of past purchases our guests have made as part of the decision for an exception to our return policy We apologize for your continuing dissatisfaction in this matter Sincerely, [redacted] Resolution Specialist cc: Revdex.com

April 17, [redacted] Re: Revdex.com ID [redacted] Dear Ms [redacted] We appreciate the opportunity to respond to your concerns regarding the repair work on your wedding jewelryYour service concerns have been forwarded to the District Manager responsible for the repair shopShe will investigate and address your concerns further with those involved We have reviewed your repair history and found the details of your complaint to be accurateAccording to our records, the Customer Care representative you have been working with arranged a returnOn April 13, the engagement ring, enhancer, and Extended Service Plans, the return took place We apologize for your frustration and any inconvenience your experienced in this matter Sincerely, Vicki C Resolution Specialist cc: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2016/07/05) */ July 5, Dear Ms [redacted] : Thank you for contacting us with your concerns regarding your purchase and the service you received from our companyWe have forwarded your service complaints with the [redacted] store to the district managerHe will investigate further and take any remedial action needed with those involved to prevent a reoccurrence We reviewed your receipts and found that on June 18, our store team members place two online orders and sold a gift card to you for the same amount as one of the online ordersOur records show that the gift card was returned on the same day and both online orders were canceled on June 18, If you have not yet received your refund, please let us knowIf you received any fees due to our error, please fax a copy of your bank statement that shows the fees to [redacted] and we will mail a reimbursement checkAs compensation for the inconvenience you experienced, we are mailing a Kay Jewelers gift card for $which you can using in store or online We apologize for your dissatisfaction in this matter Sincerely, Vicki C Resolution Specialist cc: Revdex.com

March 3, [redacted] Arvada CO Dear Mr [redacted] We appreciate the opportunity to respond to your concerns regarding the service you received at our Westminster storeYour service concerns have been forwarded to the District Manager responsible for the storeHe will investigate and address your concerns further with those involved We spoke with the management team at the store regarding your dissatisfaction with the custom bandAccording to what we learned, you are satisfied with the bandHowever, a stock band purchased on November 29, was soldered to your wedding rings and this caused issues with the setUnfortunately, this stock band cannot be fitted back with the set According to the district manager and Joann at our Westminster store, we have offered the following options· A refund for the band purchased on November 29, · An exchange for the band toward another stock band· Apply the $purchase price of the band toward a custom remake to fit your wedding ringsPlease understand that we are not able to custom make this ring for $and you would be responsible for any additional amount above $ We appreciate the importance of your wedding rings to you and understand your distress that they do not fit together as you originally wantedAs compensation, we are mailing a $Jared gift card to youYou can use this as an additional credit toward the exchange for a different stock band or custom or as a credit on your Jared account We apologize for your frustration and any inconvenience you experienced in this matter Sincerely, Vicki CResolution Specialist cc: Revdex.com

July 17, 2017Re: Revdex.com ID # [redacted] Dear Mr [redacted] :We appreciate the opportunity to respond to your concerns regarding the engagement ring you purchased and the service you received from our storeWe have forwarded your service concerns to the district manager over the Wellington Mall storeShe will investigate and address your concerns with those involvedWe understand from your calls to our company that you had a friend who is a diamond trader look at your ring because you were having issues with a prong and that they gave information about the ring that did not match what you believed you had purchasedUnfortunately, due to the length of time since the purchase on November 22, 2015, we cannot confirm what was discussed during the sale presentationPlease understand that we are unable to accommodate your request for a refundWhile there is no evidence to support your allegations, our Customer Care Department has offered you an exchange at the purchase price of your engagement ring toward another ring with a higher clarity ratingWe thank you for your patronage with our companySincerely,Vicki CResolution Specialistcc: Revdex.com

Final Consumer Response / [redacted] (2000, 11, 2016/01/11) */ Good morning, I made the complaint against KAY Jewelers NOT Sterling Jewelers and I also received a call from the manager to correct erroryou may close this claimthank you

August 22, Dear Mr***: We appreciate the opportunity to respond to your concerns with the repair of your wedding band and the service you have received from our companyWe have forwarded your service concerns to the district managers over the [redacted] Mall store and repair shop and to the supervisors of the Guest Relations representatives involvedThey will investigate further and take the remedial action needed with those involved to prevent a reoccurrence We appreciate the importance of your wedding band to you and understand your distress in this situationAccording to our records, a supervisor in our company has agreed to your settlementCurrently, she is waiting for the three estimates from the jewelers who you state evaluated the wedding band to decide on which one will work on the ring We apologize for your frustration and any inconvenience you have experienced in this matter Sincerely, Vicki CResolution Specialist cc: Revdex.com

May 8, [redacted] Dear Ms [redacted] We appreciate the opportunity to respond to your request to return your purchaseWe investigated your complaint and found the following· On February 26, you opened a credit account with our store, Kay Jewelers and financed a purchase for $7,A down payment for $1,lowered your account balance to $5,· Your monthly minimum payment of $is due on or before the 12th of each monthWe have received one payment of $on April 13, We would like to clarify that our return policy for jewelry is sixty days from the date of purchase and exchange for daysYour return period expired on April 24, Therefore, you are no longer eligible for a returnYou can still exchange for different merchandise of the same value or more until May 27, We apologize for your dissatisfaction in this matter Sincerely, [redacted] Resolution Specialist cc: Revdex.com

February 7, [redacted] NC Dear Mr [redacted] : Thank you for contacting us again with your concerns about your credit accountAlthough the [redacted] report you submitted shows a past due payment, our trade line is not reporting oneWe have attached a copy of what [redacted] shows us they are reporting from usTo clarify, the column with the heading “PYMT STATUS” shows two rows of letters and numbersThe “C” indicates a current month with no delinquencyThe “0” indicates no payment was due that monthDelinquencies are reported as “1”, “2”, or “3”As you can see there are no delinquencies reportingTo correct the credit reporting information you provided in your rebuttal, please contact the company that provided your credit reporting to submit a dispute As to your assertion that one late fee indicates you only missed one payment, this is incorrectOur records indicate that your first payment on the merchandise you financed on July 23, was due on September 4, · We did not receive a payment for September or October as shown on the billing statements provided· On November 1, 2016, we received a payment for $The late fee from October was rebated at that time as a customer service We understand that you were waiting on billing statement showing the $refundHowever, this refund was shown on your October billing statementYour due date on that statement was October 4, Please understand that as stated in our Retailer Installment Credit Agreement, non-payments can be reported to the credit bureausIn this situation, we changed this reporting in December because of the issues surrounding your dispute Due to your continuing dissatisfaction in this matter, we have documented your credit account as being in disputeThis information will appear on your credit reporting in the future Sincerely, Vicki CResolution Specialist

Initial Business Response / [redacted] (1000, 5, 2015/10/28) */ Dear [redacted] & [redacted] ***: We appreciate the opportunity to respond to your concerns regarding the replacement of a diamond in your wedding ring and the service you received at the [redacted] d storeWe have forwarded your service complaints to the district manager over the storeHe will investigate further and take the needed remedial action with those involved to prevent a reoccurrence We would first like to clarify that the Diamond Guarantee is a complimentary warranty we give all our customers who purchase jewelry with diamondsThis warranty replaces the diamonds if they become chipped or missing from the mounting and requires documented inspections every six months to remain validThe purpose of the inspections is to prevent the loss of a diamond, which is to our mutual benefitIf the inspections are not completed, the Guarantee becomes null and void According to our records, your last documented inspection took place on August 10, We do not have an inspection listed for FebruaryHowever, we would like to point out that an inspection in February would have been more than six months ago which would not cover the cost of a replacement diamond We recognize the sentimental value of your wedding ring and understand how distressing it is to need a diamond replaced in your special ringWe are unable to honor your request for a free replacement diamond because you have not met the requirements of the Diamond GuaranteeIf you would like us to replace the diamond, we can send your wedding ring to our Design and Service Center for an estimateIf you accept the price to replace the diamond, we will reinstate your Diamond Guarantee until your next six-month inspection is due We apologize for your dissatisfaction in this matter Sincerely, Vicki C Resolution Specialist Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) First off I do not understand how this is complimentary when my husband pay money for the guaranteeTHAT'S NOT COMPLIMENTARYAlso in the past I've had to send off my ring for loose diamonds, and fixing it was never an issue if inspected within a yearAlso I was advised by the manager that inspection has to be done within a year ATLEAST, and MsCsays within months exactI do not accept this responseKay Jewelers has went downhill severely as far as service and taking care of their customersCheck the main Kay's Facebook page and look at all the unhappy customersI will make sure to joy in on Facebook, and show my disgust with this companyI will never spend another dime in Kay Jewelers, if this is the kind of treatment I will receive than I will go elsewhereKay's is not the only jewelry store there isI've spent too much money, and been a customer for too long to be treated with no kind of careAlso waiting so long for this response is awful customer service as well Final Business Response / [redacted] (4000, 9, 2015/11/02) */ November 2, Dear [redacted] & [redacted] ***: Thank you for contacting us again with your concernsWe would like to clarify that the Extended Service Plan is a repair warranty that covers work to the metal portions of your ring, such as the prong, which hold your diamondsBecause this plan is purchased, there are no inspection requirements but it does not replace missing or damaged diamonds The Diamond Guarantee, which is the complimentary warranty, replaces diamonds if they become chipped or missing from the mounting and requires documented inspections every six months to remain validYour Diamond Guarantee brochure will verify that inspections are due every six months We apologize for your continuing dissatisfaction in this matter Sincerely, Vicki C Resolution Specialist

February 28, Kelli Arnold Ferguson Park Terrace Blvd F Columbia City IN Revdex.com ID # Dear MsFerguson: Thank you for contacting us again with your concernsWe apologize for your continuing dissatisfactionYour credit account payment are due monthly in accordance to the agreement signed when the account was opened Sincerely, Vicki Copus Resolution Specialist cc: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ July 2, Dear Mr***: We appreciate the opportunity to respond to your concerns regarding your credit account and the service you received at [redacted] storeWe located the credit account to which you refer in your complaint, and we confirmed that the name on our account is associated with the name under which you submitted your complaint We investigated your complaint and found the following On September 27, you opened a credit account with our company, JB Robinson Jewelers and financed a total of $8,in merchandise on a regular interest bearing plan from September 27, to November 14, You paid off the account balance on June 18, We would like to clarify that we offer a Month No Interest Plan for qualifying purchasesAs denoted in section seven (7) of your credit agreement's Summary of Account Terms, in order to have your purchases converted to this plan a 20% down payment is requiredOur records show that on November 14, you made a $down paymentHowever, this was not enough to put your purchase of $6,on the planWe have no record of contact from you at the corporate office regarding your payment planWe do show that an associate from the [redacted] store contacted us on May 18, to see if the account could be converted to a no interest planHowever, this request could not be granted due to the length of time since the purchase As you have indicated, our Diamond Guarantee requires documented six month inspections in order to remain validWe accept documentation on paper as well as in our computer systemThe store associate was incorrect that your guarantee was voidAs long as you have a written documentation of an inspection taking place, the guarantee is validWe regret this error and the confusion that it caused We recognize the important of your wedding jewelry to you and your fiancée and understand your disappointment that you would not be able to upgrade to a larger diamond in the futureNeil Lane rings are cast with the prongs and head of the ring intactTherefore, we are not able to remove the head in order to accommodate a larger diamondHowever, this does not mean you cannot take advantage of our trapolicyPlease understand that the value of a diamond is not solely dependent upon its sizeYou can still upgrade to a higher quality, certified diamond than is currently in the ring We hope the information above clarifies mattersAs we have stated, your diamond warranty is intact if you have an inspection slip with a date on it within the past six months and you are able to trayour diamond for a more expensive diamond anytime you wish in the futureAlthough we do not have record of contact from you directly to convert your purchases to a no interest plan, we do show that you paid off your purchases within what would have been the promotional time periodTherefore, we have rebated the $in finance charges from your accountYou will receive the refund within business days Thank you for your patronage with our companyWe apologize for your dissatisfaction in this matter Sincerely, Vicki C Resolution Specialist cc: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2016/02/29) */ February 29, [redacted] Dear Mr***: We appreciate the opportunity to respond to your concerns with the service you received from our companyWe would first like to thank you for your service to our county in the military We apologize that the stamp on your Ever Us ring was removed during sizingWe have forwarded your service complaints to the district manager over the repair shopShe will investigate and take the needed remedial action with those involved to prevent a future reoccurrence We understand the importance of your gift to your girlfriend and recognize the frustration that being without it due to our company's error has caused youAccording to our records, you picked up the ring on February 23, We have refunded the $in finance charges on your account as requestedAdditionally, we have credited your account $ We apologize for your dissatisfaction in this matterThank you for your patronage with our company Sincerely, Vicki C [redacted] Resolution Specialist cc: Revdex.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) On February 23rdI went to pick up the Ever Us Ring Leroy's Jewelers and saw that the Ever Us stamp could not be seen with the naked eyeIn fact I could only see it through some type magnification glass that you put your forehead onI took it home to show my girlfriend the ring, and the she too could not believe the poor workmanshipOn the 24th of February I returned to Leroy's Jewelers and spoke with a sales representative, I believe his name was BakerI compared the Ever Us Ring I received to one that was on display and showed him the differenceWe both clearly saw the Ever Us Stamp without having to use a scopeHe told me to hold on to the original ring and that he would send another Ever Us Ring with directions to size and stamp it to were it can be seen with the naked eyeHe said it would be shipped to the main officeSo, as of this date 03/01/my girlfriend and I are still not pleased with the fact that this ring should have been made in a size to begin with so that this would not happen to other customersI am about to make my 3rd payment on a ring that has cost my girlfriend and I plenty of griefThis matter has gone from bad to worseI hope to receive a better response in regards to this matterThank you Sirs Final Consumer Response / [redacted] (3000, 21, 2016/04/04) */ I just received the bill for April and I see where I was credited the interest of $A credit of the $for the 1stinconvenience$of a monthly payment creditedBut what I don't see is the 2ndinconvenience offer which was stated as $70.00, bringing the total credit to $You've only credited me with $We seem to have a disagreement with the amount againAgain,this is not amusing me whatsoeverYou seem to me as though you don't know who you're doing business withI certainly hope that you rectify this issue immediatelyYou're continued insult of my character and intelligence is getting very old Final Business Response / [redacted] (4000, 23, 2016/04/05) */ April 5, [redacted] Dear Mr***: Thank you for contacting us againWe would like to assure you that we are not taking your concerns lightlyThe billing statement you received has a cycle date of March 18, Any activity after March will appear on your next billing statementThe $credit posted on your account on March 21, If you wish to verify this further, you can contact our Customer Care Department at [redacted] or online at [redacted] We hope this clarifies matters Sincerely, Vicki C [redacted] Resolution Specialist cc: Revdex.com

Initial Business Response / [redacted] (1000, 10, 2016/02/15) */ February 15, [redacted] Dear Ms [redacted] : We appreciate the opportunity to respond to your concerns regarding your wedding ringWe investigated your complaint and found the following On September 25, 2015, your wedding ring was sent to our Design and Service Center to have a diamond replaced, prongs retipped, and a new 1/shank addedYou paid $and $for a repair on a bracelet for a total charge of $ When your wedding ring returned to the store on October 8, 2015, it was sent back out to the repair shop with a 2mm wedding band to have the rings soldered together, resized to a 6, and a new full shankThe September 25, repair charge was exchanged to purchase the 2mm wedding band, Extended Service Plan, and a repair charge of $You paid an additional $and received a refund for $because the work on your bracelet could not be completed The rings returned to the store on October 20, According to our store team members, you did not like the appearance of the wedding band soldered to your wedding ring It appears from our records the customer design process began in December In January 2016, you contacted our Customer Care Department because you have agreed on an additional $for the custom and the store contacted you that it would be moreThe Customer Care Representative agreed to cover the difference with a gift card so that you would only be paying the additional $as you agreed We understand that you have been working with a case specialist and have decided to stop the custom design process and receive a refundYour case specialist has requested your wedding ring back from the custom design shopWe apologize that we were unable to meet your repair/custom design needsIf you have any questions regarding your refund or the status of your wedding ring, please contact Brandy at [redacted] x *** We apologize for your dissatisfaction in this matter Sincerely, Vicki C [redacted] Resolution Specialist cc: Revdex.com Initial Consumer Rebuttal / [redacted] (3000, 17, 2016/03/07) */ My case still hasn't been resolved! We are now approaching months unresolvedI have been informed that my ring is available to be picked up, but I have only been refunded half of the total! I will not pick up my ring until my money is refunded in full! I have called both the corporate office and the store itself many timesThey have both told me the check is in the mail? Why was I refunded one amount electronically and the other half they have to mail out as a check??? I am confused and more than disappointed! I'm still waiting!!! Final Business Response / [redacted] (4000, 19, 2016/03/15) */ March 15, [redacted] Dear Ms [redacted] : Thank you for contacting us about the second half of your refundAccording to our records, your refunds were processed on February 10, and February 23, Both credits of $were returned to the credit card used during the purchase with the last four numbers We regret the confusion as to how the refunds would be receivedIf you still have not yet received the second refund, please let us know We apologize for your continuing dissatisfaction in this matter Sincerely, Vicki C [redacted] Resolution Specialist cc: Revdex.com