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Signorini & Reviews (1)

Initial Business Response /* (1000, 5, 2015/06/23) */
Contact Name and Title: [redacted] M. [redacted], Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
Mr. [redacted] contacted me originally on Monday, June 15, 2015 to schedule an appointment for one of three massages his...

girlfriend had purchased him through Groupon. I am not in the office on Sundays or Mondays, so I returned Mr. [redacted]'s call on Tuesday, June 16, 2015. Upon finding out that my schedule was booked out longer than he deemed appropriate, Mr. [redacted] became frustrated and repeatedly told me how "ridiculous" and "unprofessional" I was solely based on the fact that I had no immediate openings. Sensing his frustration, I offered (as I do all my clients) to schedule Mr. [redacted] for my earliest available appointment, which was August 8, 2015, and offered to place him on a call list to be contacted in the event that I had a cancellation for an earlier date. This would have possibly given him the chance to get in sooner, but with no guarantee. The second option I gave to Mr. [redacted] was to contact [redacted] and explain that our schedules did not coincide and request a refund. I also happily explained that I understood his frustration and had no problems with him requesting the said refund from [redacted] Mr. [redacted] chose to schedule a tentative appointment on August 8, 2015 at 9:30am. The following day, Wednesday, June 17, 2015, Mr. [redacted] called me once more. I was with a client and was not able to answer. In his voicemail, he became rude and upset, stating that I needed to help him get a refund. He repeatedly mentioned being "steamed" and demanded my return call. I returned Mr. [redacted]'s call in a timely fashion and, again, kindly explained that he or his girlfriend would have to contact Groupon for a refund because I have no ability to issue the refund myself. At this point, Mr. [redacted] became extremely rude and began raising his voice. He mentioned that his girlfriend had contacted [redacted] and had been refused a refund. He then began making mild threats to "get the refund himself" and kept referring to me as "sweetheart" in a very condescending manor. I finally stopped his rant mid-way. No matter how frustrated they may be, I do not allow anyone to speak to me disrespectfully, much less yell at me when I am legitimately trying to help their situation. Upon interrupting Mr. [redacted]'s rant, I explained to him that calling me "sweetheart" was absolutely not acceptable, and to address me as [redacted]. This only made him more angry. He then made a threat to report me to the Missouri Department of Professional Registration for fraud with the intent of having my state license to practice massage therapy revoked. Tired of being yelled at, degraded and threatened, I kindly told Mr. [redacted] to have a nice day and proceeded to end the phone conversation by hanging up. Immediately after I hung up the phone, I contacted [redacted] Merchant Support. I explained the situation and they agreed to contact the purchaser of the [redacted] and resolve the issue along with giving her a full refund for the purchased massage package. Groupon confirmed with me that Ms. [redacted] was given a full refund for her purchase of the [redacted] for three 60 minute massage sessions on Wednesday, June 17, 2015.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The matter has been satisfactorily resolved with the purchaser and reported to the Division of Professional Registration for investigation.
Miss [redacted]'s inability to tell the truth is only matched by her poor business acumen, rude disposition, and narcissism. I would never recommend her services and neither will any of my professional colleagues.

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