I recently attempted to order yard signs for our golf tournament, I indicated in the order that it was critical that the signs reach me by a certain date which according to the website was do-able. Shortly after placing the order, I was contacted that one (ONE) of my signs logos was pixelated. I emailed back to say that it was OK to print. I assumed that production was going along fine until I contacted Signs today. Only to find out that they had put a hold on the order pending an answer about the artwork. They said they emailed me, but I don't see an email in my box. So, I am having to cancel the order and scramble to find a vendor who can do the job in 24 hours. This is so frustrating. They could have picked up the phone to call.
And I totally forgot that this happened to me before COVID when I placed an order. I won't make the same mistake again.
Dear ***,Thank you for bringing this to our attention and I am sorry that you were not satisfied with our customer service as that is one of the areas we really strive to excel in.Our site is "a al carte", if you will, and your are correct, signs do not automatically come with stakes, on the homepage it has a spot which reads, "We also sell wire stakes and other accessories at great prices."Also, in the order confirmation emails we send, that give an itemized list of what your are receiving, just in case something gets forgotten.I am sorry about the inconvenience though, and if you could get me the receipt with the total you paid for the wire stakes you purchased, I would gladly refund that amount for youMost places offer these sorts of stakes between $and $per stake, so that would not be a problem.Please reach out if you have any further questions.Thank you!
I apologize for the experience *** had when she contacted usI reviewed her order and her interactions with our team and I do not feel we did a good job addressing her concernsThe customer's client has an election on 5/and I know the signs are important to herWe definitely work to meet all
of our customers needs and we were not able to clearly explain the problem well and she was not happy with our response to the issue with her signs I have refunded her for her order ($243.66) and I am not asking her to return the signs. I reviewed the photo, the problem is not in the quality of the material we use or the quality of the printing but a combination of the material chosen and the layout of graphics used on the sign. On these signs because there is no background color and the sign is printed double sided, any area on the backside that has no ink will allow more light to come through than areas that do have inkThe material is semi-opaque because it is made of two thin pieces of plastic with fluting through the center. When the customer has these up in front of light you will see some of the backside of the sign and some areas will seem brighter where there is no inkThe only way to avoid this would be to print on an opaque material like aluminum or another way political candidates address this issue is to have a design that is solid so less light is able to pass through the material. I am attaching examples of signs printed in the *** area (these were not printed by our business) to show the difference between the two and how the design can be adjusted to avoid this problem in the future. I hope the customer finds this solution reasonable. Please let me know if there are any additional questions/concerns I can address Thanks- *** *** *** *** Team Floor Manager
Good afternoon, [redacted] I cannot apologize enough for the misunderstanding and confusion on your orders! I have issued the full refund for both orders as requested. You will see the refunds of $29.86 and $591.86 post to your account within the next 14 business days, but depending on your...
financial institution it may post in as little as 3-5 business days. We would not need you to return any of the signs or stakes that you have already received. Those are yours to do whatever you'd like with. Please feel free to reach out to me directly at the email address below if you have any additional questions or concerns. Have a great evening, [redacted]
Thank you for your feedback, I apologize for the concern and frustration you've experienced so far, and am sorry you are unhappy with the resolution provided. I have reviewed the order carefully, and I'm afraid the highest refund we will be able to extend is $146.62 - The cost left over after...
shipping costs and the signs being reduced to $300. We had previously recreated your designs to fix the issue with the low resolution files, and on June 9th we sent you instructions to further adjust the signs per your request. After holding the order for a little longer, we did send you a few emails on the 12th notifying you that if we did not receive word back from you by the 16th, they would be printed as-is. If you would like for us to proceed with the previously discussed resolution please let me know and we will continue with processing. If you have any further questions please do not hesitate to ask! Thank you for your time. Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Once the funds are returned to my account I will drop all issue with Signsonthecheap.com
Regards,
[redacted]
Dear [redacted],Thank you for bringing this to our attention and I am sorry that you were not satisfied with our customer service as that is one of the areas we really strive to excel in.Our site is "a al carte", if you will, and your are correct, signs do not automatically come with stakes, on the...
homepage it has a spot which reads, "We also sell wire stakes and other accessories at great prices."Also, in the order confirmation emails we send, that give an itemized list of what your are receiving, just in case something gets forgotten.I am sorry about the inconvenience though, and if you could get me the receipt with the total you paid for the wire stakes you purchased, I would gladly refund that amount for you. Most places offer these sorts of stakes between $.87 and $1.12 per stake, so that would not be a problem.Please reach out if you have any further questions.Thank you!
And I totally forgot that this happened to me before COVID when I placed an order. I won't make the same mistake again.
I will NEVER NEVER use this company ever.
Dear ***,Thank you for bringing this to our attention and I am sorry that you were not satisfied with our customer service as that is one of the areas we really strive to excel in.Our site is "a al carte", if you will, and your are correct, signs do not automatically come with stakes, on the homepage it has a spot which reads, "We also sell wire stakes and other accessories at great prices."Also, in the order confirmation emails we send, that give an itemized list of what your are receiving, just in case something gets forgotten.I am sorry about the inconvenience though, and if you could get me the receipt with the total you paid for the wire stakes you purchased, I would gladly refund that amount for youMost places offer these sorts of stakes between $and $per stake, so that would not be a problem.Please reach out if you have any further questions.Thank you!
I apologize for the experience *** had when she contacted usI reviewed her order and her interactions with our team and I do not feel we did a good job addressing her concernsThe customer's client has an election on 5/and I know the signs are important to herWe definitely work to meet all
of our customers needs and we were not able to clearly explain the problem well and she was not happy with our response to the issue with her signs I have refunded her for her order ($243.66) and I am not asking her to return the signs. I reviewed the photo, the problem is not in the quality of the material we use or the quality of the printing but a combination of the material chosen and the layout of graphics used on the sign. On these signs because there is no background color and the sign is printed double sided, any area on the backside that has no ink will allow more light to come through than areas that do have inkThe material is semi-opaque because it is made of two thin pieces of plastic with fluting through the center. When the customer has these up in front of light you will see some of the backside of the sign and some areas will seem brighter where there is no inkThe only way to avoid this would be to print on an opaque material like aluminum or another way political candidates address this issue is to have a design that is solid so less light is able to pass through the material. I am attaching examples of signs printed in the *** area (these were not printed by our business) to show the difference between the two and how the design can be adjusted to avoid this problem in the future. I hope the customer finds this solution reasonable. Please let me know if there are any additional questions/concerns I can address Thanks- *** *** *** *** Team Floor Manager
Good afternoon, [redacted] I cannot apologize enough for the misunderstanding and confusion on your orders! I have issued the full refund for both orders as requested. You will see the refunds of $29.86 and $591.86 post to your account within the next 14 business days, but depending on your...
financial institution it may post in as little as 3-5 business days. We would not need you to return any of the signs or stakes that you have already received. Those are yours to do whatever you'd like with. Please feel free to reach out to me directly at the email address below if you have any additional questions or concerns. Have a great evening, [redacted]
Thank you for your feedback, I apologize for the concern and frustration you've experienced so far, and am sorry you are unhappy with the resolution provided. I have reviewed the order carefully, and I'm afraid the highest refund we will be able to extend is $146.62 - The cost left over after...
shipping costs and the signs being reduced to $300. We had previously recreated your designs to fix the issue with the low resolution files, and on June 9th we sent you instructions to further adjust the signs per your request. After holding the order for a little longer, we did send you a few emails on the 12th notifying you that if we did not receive word back from you by the 16th, they would be printed as-is. If you would like for us to proceed with the previously discussed resolution please let me know and we will continue with processing. If you have any further questions please do not hesitate to ask! Thank you for your time. Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Once the funds are returned to my account I will drop all issue with Signsonthecheap.com
Regards,
[redacted]
Dear [redacted],Thank you for bringing this to our attention and I am sorry that you were not satisfied with our customer service as that is one of the areas we really strive to excel in.Our site is "a al carte", if you will, and your are correct, signs do not automatically come with stakes, on the...
homepage it has a spot which reads, "We also sell wire stakes and other accessories at great prices."Also, in the order confirmation emails we send, that give an itemized list of what your are receiving, just in case something gets forgotten.I am sorry about the inconvenience though, and if you could get me the receipt with the total you paid for the wire stakes you purchased, I would gladly refund that amount for you. Most places offer these sorts of stakes between $.87 and $1.12 per stake, so that would not be a problem.Please reach out if you have any further questions.Thank you!