[redacted] Case#[redacted] Claim #[redacted]To Whom It May Concern;Our Silestone product is marketed as stain and scratch resistant, not stain and scratch
proof. This was installed in 4/13/and
the issues that the customer claim as defective material was not in
the
material when installed but reported months later on 10/19/With proper care & maintenance as recommended these stains and scratches would not occur and are
not considered manufacturing defects.
Nonetheless, as customer satisfaction, the claim was approved for
replacement of the countertop on October 28,
The customer should follow up with the Fabricator, [redacted], Inc.@239-598-for a
status of when this replacement will be done
If you have any other questions, please follow with us.Regards
Customer Service Representative [email protected]
281-494-
[redacted] Case#[redacted] Claim #[redacted]To Whom It May Concern;Our Silestone product is marketed as stain and scratch resistant, not stain and scratch
proof. This was installed in 4/13/and
the issues that the customer claim as defective material was not in
the
material when installed but reported months later on 10/19/With proper care & maintenance as recommended these stains and scratches would not occur and are
not considered manufacturing defects.
Nonetheless, as customer satisfaction, the claim was approved for
replacement of the countertop on October 28,
The customer should follow up with the Fabricator, [redacted], Inc.@239-598-for a
status of when this replacement will be done
If you have any other questions, please follow with us.Regards
Customer Service Representative
[email protected]
281-494-