Silicon Valley Moving & Storage Inc.

The contract has been reviewed in detail  Per the contract, all services and obligations have been satisfactorily completed by Silicon Valley Moving and Storage, therefore no refund is due. While we don't feel a refund is due, we value our good reputation and want to stay in good standing with...

the Revdex.com.  We are prepared to make a settlement offer directly to the customer.

Review: They started off very friendly and accommodating. They quoted us 3 hours for $300 something, and $25 for gas which is the minimum time for a one bed apartment, and did all the necessary procedures over the phone without too much hassle. We wanted to do the move earlier during the day (around 8 am) so we could finish early as well, because we plan on going to work after. They called us the day before to confirm the appointment, which I think was VERY GOOD CUSTOMER SERVICE. Little do we know, we were being mislead by all these.Move out day came, and we woke up early to get everything all ready to go once the movers get to our apartment. The estimated start time was between 8 and 9. So we waited... 8:30, still early..we waited a bit more.. 9:00 no show. We called, they said the driver should be there soon. Another estimated time was given.. between 9 and 9:30. 9:15 came, still no show. 9:30, we were getting a little ticked off. We called, and the person on the phone started to sound rattled and can't tell us what's happening. So we waited. AGAIN.. Finally, they came at 10:00. Two freakin' hours of wait. Unacceptable. The driver didn't even apologize for being late. Nor did we hear from the company on why this happened. We were clear over the phone that we need them to be there by 8am. They shouldn't have agreed to this if they wont be able to deliver on what was agreed upon.2 guys came to move our things. They were very careful , and moved things as fast as they can, but they still went over the 3 hour minimum. It would have been okay for us to pay the extra time, if one of the guys wasn't on his phone too much. He kept calling people and getting phone calls. For me that is a bit unprofessional. We paid extra $100 something for the extra 45 minutes. On my opinion, they shouldn't have done that, considering the fact that they were 2 hours late. We lost hours from work because of this. We still tipped them, but we were not very satisfied of the work done. Oh, just to add this, over the phone we said we have 2 big TVs to move. The movers only brought one TV box. The other one, was just wrapped with a blanket.I don't think I can recommend this place to other people, and will look for another moving company when the need comes up. There was just too many flaws in the process that I can't overlook.Desired Settlement: Refund

Business

Response:

The contract has been reviewed in detail Per the contract, all services and obligations have been satisfactorily completed by Silicon Valley Moving and Storage, therefore no refund is due. While we don't feel a refund is due, we value our good reputation and want to stay in good standing with the Revdex.com. We are prepared to make a settlement offer directly to the customer.

July 15th, 2015

I recently moved out of state and used Silicon Valley Moving & Storage to load up and unload. friendly and helpful office help, fantastic performance by the loaders and un-loaders with no broken or damaged items. I cannot slight their labor in any way.

BUT Honestly,... when all was said & done,.. the bid for the move was way under to the tune of $2,900 and the un-loaders were understaffed to the point one of un-loaders actually walked away from the job.

My advise,... if you would like to use this company is to continually reconfirm the bid for unilateral changes in the bid, ask if the manpower assigned to the job is appropriate for the job; Lastly their movers work very hard so have a lil extra cash in your wallet to tip each one of them.

Best of Luck