Silk Hair Studio

Dear *** ***. I am writing in regards to the complaint made by *** ***: case ***Dates corrected from previous email. *11/12/*** received service with Independent Contractor *** ***Arelaxer was applied and *** stated it was burning while
she was applying the relaxer*** proceeded to rinse the relaxer.shampoo her hair, set her under the dryer, then curl her hairNo one heard *** make any noises as if she were being burned with the curlersShe left the salon after paying ***No burns were visible by the stylist. *11/ 16/*** left avoicemail stating her scalp was burned with a relaxer and was burned multiple times with the curling iron. *11/17/*** called the salon talked with the owner Kim W*** was asked to come to the salon on the 18th so that we could see the damage. *11/18/*** was a no show. *11/20/We received a letter of her complaint from the Revdex.comWe emailed her the following: ***, We have received your letter from the Revdex.com for the service you recieved by our Independent contractorWe asked you to come to the salon on Wednesday at 6:00pm so we can see the damage but you never cameIt states that we have days to respond We will get back with you before that time. She later called to reschedule for the 23rd *** stated she couldn't come because she was bitten by a "mexican dog"We told her we couldn't resolve the issue until we saw her hair and she could send us a picture by email*** stated her hair still looks good and the damage was no longer there and there was nothing to see and she was tired of going from salon to salon not being satisfied and people getting over on her and she is sorry that she had to take it out on our salon and she will be happy with $30 *11/23/No showLater called to reschedule for the next day. *11/24/*** came to the salon and signed our refund agreement letter as we carried on casual conversation In closing, Silk Hair Studio tried to maintain good communication throughout the process, and handle customer service with integrityAlthough Silk Hair Studio does not accept responsibility for the problem, we did want to assist her by refunding her service in the sum of $We service on average satisfied clients per day which will send us areferral instead of writing apositive reviewBut of course, there will always be people you can't please

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Dear [redacted]. I am writing in regards to the complaint made by [redacted]: case [redacted]. Dates corrected from previous...

email. *11/12/15 [redacted] received service with Independent Contractor [redacted]. Arelaxer was applied and [redacted] stated it was burning while she was applying the relaxer. [redacted] proceeded to rinse the relaxer.shampoo her hair, set her under the dryer, then curl her hair. No one heard [redacted] make any noises as if she were being burned with the curlers. She left the salon after paying [redacted]. No burns were visible by the stylist. *11/ 16/15 [redacted] left avoicemail stating her scalp was burned with a relaxer and was burned multiple times with the curling iron. *11/17/15 [redacted] called the salon talked with the owner Kim W[redacted]. [redacted] was asked to come to the salon on the 18th so that we could see the damage. *11/18/15 [redacted] was a no show. *11/20/15 We received a letter of her complaint from the Revdex.com. We emailed her the following: [redacted], We have received your letter from the Revdex.com for the service you recieved by our Independent contractor. We asked you to come to the salon on Wednesday at 6:00pm so we can see the damage but you never came. It states that we have 7 days to respond . We will get back with you before that time. She later called to reschedule for the 23rd [redacted] stated she couldn't come because she was bitten by a "mexican dog". We told her we couldn't resolve the issue until we saw her hair and she could send us a picture by email. [redacted] stated her hair still looks good and the damage was no longer there and there was nothing to see and she was tired of going from salon to salon not being satisfied and people getting over on her and she is sorry that she had to take it out on our salon and she will be happy with $30 *11/23/15 No show. Later called to reschedule for the next day. *11/24/15 [redacted] came to the salon and signed our refund agreement letter as we carried on casual conversation In closing, Silk Hair Studio tried to maintain good communication throughout the process, and handle customer service with integrity. Although Silk Hair Studio does not accept responsibility for the problem, we did want to assist her by refunding her service in the sum of $30.00. We service on average 35 satisfied clients per day which will send us areferral instead of writing apositive review. But of course, there will always be people you can't please.

Review: I went into the Silk Hair Studio on 11/12/2015 for a 12:30pm appointment. During the appointment a relaxer treatment was done. When the treatment was partially through I informed the stylist that my scalp was burning and she said ok and continued the services like I said nothing. When she finally rinsed my hair I continued to let her dry and style my hair since I had already had the relaxer out of my head and at the time there was no damage. While she was using a hot curler she burned my scalp more than four times. Each time I said ouch and she said in a calm way sorry. Once she was done I paid her and left. During Saturday I ran my fingers through my hair and felt a scab from where my hair was burned. I asked my husband to feel through my scalp and take a picture in which he felt the same thing. I contacted the salon Monday morning 11/16/2015 and they were not open. I contacted them today and the person who answered the phone asked me what was wrong? When I told her she huffed and sighed and blew it off like oh well we own a shop so we are high and mighty. To me it seemed as if I was in a way being told that because they have a hair salon and have money that I would not win a court case against them. I do not appreciate the service I received and feel I should be paid for my pain and suffering as well. I feel this due to the fact that she being a professional should have tested a strand of my hair first before just slapping it in my hair, which she did not do. Then when I told her it was burning she still applied the rest and done it in a manner like I had said nothing.Desired Settlement: I feel that I should receive a refund and $200.00USD for my pain and suffering and all that I had to endure during this process.

Business

Response:

Dear [redacted]. I am writing in regards to the complaint made by [redacted]: case [redacted]. Dates corrected from previous email. *11/12/15 [redacted] received service with Independent Contractor [redacted]. Arelaxer was applied and [redacted] stated it was burning while she was applying the relaxer. [redacted] proceeded to rinse the relaxer.shampoo her hair, set her under the dryer, then curl her hair. No one heard [redacted] make any noises as if she were being burned with the curlers. She left the salon after paying [redacted]. No burns were visible by the stylist. *11/ 16/15 [redacted] left avoicemail stating her scalp was burned with a relaxer and was burned multiple times with the curling iron. *11/17/15 [redacted] called the salon talked with the owner Kim W[redacted]. [redacted] was asked to come to the salon on the 18th so that we could see the damage. *11/18/15 [redacted] was a no show. *11/20/15 We received a letter of her complaint from the Revdex.com. We emailed her the following: [redacted], We have received your letter from the Revdex.com for the service you recieved by our Independent contractor. We asked you to come to the salon on Wednesday at 6:00pm so we can see the damage but you never came. It states that we have 7 days to respond . We will get back with you before that time. She later called to reschedule for the 23rd [redacted] stated she couldn't come because she was bitten by a "mexican dog". We told her we couldn't resolve the issue until we saw her hair and she could send us a picture by email. [redacted] stated her hair still looks good and the damage was no longer there and there was nothing to see and she was tired of going from salon to salon not being satisfied and people getting over on her and she is sorry that she had to take it out on our salon and she will be happy with $30 *11/23/15 No show. Later called to reschedule for the next day. *11/24/15 [redacted] came to the salon and signed our refund agreement letter as we carried on casual conversation In closing, Silk Hair Studio tried to maintain good communication throughout the process, and handle customer service with integrity. Although Silk Hair Studio does not accept responsibility for the problem, we did want to assist her by refunding her service in the sum of $30.00. We service on average 35 satisfied clients per day which will send us areferral instead of writing apositive review. But of course, there will always be people you can't please.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,