Silk & Snow Inc

I bought two complete sets of linens, including a duvet cover. I was shocked to see the top sheet started to look completely threadbare and started to shred. I complained, and customer service did agree to replace the sheet. I had spent so much money at this company, so perhaps that is why, as I had bought many pillows as well and even extra pillow cases.

But then the same thing happened with the duvet cover. They will not provide me with a new duvet cover. It's been well under 2 years. They stick to their standard form empty apology. They are so sorry…… but do nothing. My duvet cover is literally in shreds, and the sheet that was replaced that I washed once is literally in tatters. I decided to take this further.