We did meet with Ms. [redacted] and we were able to accommodate her wishes to trade out of her [redacted] into the [redacted] that she chosen. At this point we consider the matter resolved to her satisfaction!
This letter acknowledges receipt of a consumer complaint dated October 16, 2015. As you know, Oxmoor Ford Lincoln appreciates the opportunity to respond whenever a customer complaint is brought to my attention,
I have reviewed the complaint and my files and offer the following in response:
On...
or about July 21, 2014 Mr. [redacted] visited Oxmoor Fotd Lincoln's Quick Lube to have the oil on his 2005 Ford Mustang changed. At that time, Mr. [redacted] declined to have his brakes checked.
Ön August 8, 2014 Mr. [redacted] returned to the dealership because the transmission was slipping in 3" and 4" gear, Mr. [redacted] provided us with the parts to replace the clutch of his vehicle and the work was performed at a reduced price, The front brake pads were replaced and the rotors resurfaced. Upon arrival, the engine light on his vehicle was on and was a O2 sensor code, which required further diagnosis, Mr. [redacted] declined to have the diagnosis done,
I have attached a copy of the service records, for Mr. [redacted]'s review. The records show that Mr. [redacted] engine light was on when he brought his vehicle in on August 8, it further shows that we serviced the front brakes only, and Mr. [redacted] paid for the front brakes only.
While I regret that Mr. [redacted] is dissatisfied, nothing further is due or owed in regards to this complaint.
Very Truly Yours,
[redacted]
See attachment for original response.This letter acknowledges the receipt of a consumer complaint dated October 13, 2016. As you know, Oxmoor Collision Center appreciates the opportunity to respond whenever a customer complaint is brought to our attention,On or about August 15, 2016Ms. [redacted]...
dropped off her Ford Fusion to repair a front cover that was damaged while in for repairs at Oxmoor Ford, Oxmoor Collision Center was instructed to paint the front cover and touch up the back deck lid trim. When Ms. [redacted] picked up her vehicle on August 19, 2016 she did not comment about the color not matching, Ms, [redacted] called back a few days later stating that she was not happy with the repairs. She returned the vehicle on August 26 and was provided with a rental car at Oxmoor Collision Center's expense.The Fusion was ready for pick up on September 2", but Ms. [redacted] did not pick up her vehicle until September 14. The front cover matched better than the factory rear and Ms. [redacted] did not complain at the time when she picked it up.Since Oxmoor Ford Lincoln has received the Revdex.com complaint I have attempted to call Ms. [redacted] on October 14" and again on October 19, 2016. I have left messages both times and as of today have not heard back from her.Please ask Ms. [redacted] contact me at ###-###-#### so Oxmoor Collision Center can address any concerns Ms. [redacted] may have.Sincerely,[redacted]
At the time that the first latch was replaced, that was indeed the one that was failing. There was, at that moment in time, no sign of failure in the other latch. While we can appreciate her frustration, the work was performed by a certified Honda technician who followed all standard professional protocols. The diagnosis was not incorrect. Additionally, it does appear odd to us that we would hear about her safety concerns almost a full year after her last visit. To repeat our stance, we are happy to stand by work that we performed, and within the terms (one year/12,000 miles) agreed upon. The issue that she is complaining about was never performed by us. As a side note, mileage is a factor when it comes to both warranties and failure ratios. The older the vehicle, and the more miles that it has, the more prone to failures it will become.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here
While they are correct, after several calls, the mistake in the sales tax was taken care of but none of my other complaints were addressed. And, as of Saturday August 15, you can still call their sales people and be told the same thing I was, (and the calls say they are recorded for quality assurance), they will quote you a payment and assure you that it is all inclusive. That you don't have to go to the BMV, even in Indiana until it's time to renew your plates next year, that the payment they tell you is a quote, not an estimate, all you have to do is come in and sign the papers. So obviously they don't mention that you won't get your paperwork to legally registered your vehicles until the day before your temporary tag expires, which in my case cost us a days wages. I find this practice not just unethical but an outright SCAM! How many people have to go through this? No wonder they are not accredited by the Revdex.com!
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I received a call from the General Manager of the dealership today. He was not at the store during my visit. He apologized for the issue and agreed to honor the price listed on the internet. I could not find a way to update this complaint through Revdex.com or anyone to speak with...
regarding this. If it could be noted that a resolution has been reached between Oxmoor Ford and I. Thanks, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We did meet with Ms. [redacted] and we were able to accommodate her wishes to trade out of her [redacted] into the [redacted] that she chosen. At this point we consider the matter resolved to her satisfaction!
This letter acknowledges receipt of a consumer complaint dated October 16, 2015. As you know, Oxmoor Ford Lincoln appreciates the opportunity to respond whenever a customer complaint is brought to my attention,
I have reviewed the complaint and my files and offer the following in response:
On...
or about July 21, 2014 Mr. [redacted] visited Oxmoor Fotd Lincoln's Quick Lube to have the oil on his 2005 Ford Mustang changed. At that time, Mr. [redacted] declined to have his brakes checked.
Ön August 8, 2014 Mr. [redacted] returned to the dealership because the transmission was slipping in 3" and 4" gear, Mr. [redacted] provided us with the parts to replace the clutch of his vehicle and the work was performed at a reduced price, The front brake pads were replaced and the rotors resurfaced. Upon arrival, the engine light on his vehicle was on and was a O2 sensor code, which required further diagnosis, Mr. [redacted] declined to have the diagnosis done,
I have attached a copy of the service records, for Mr. [redacted]'s review. The records show that Mr. [redacted] engine light was on when he brought his vehicle in on August 8, it further shows that we serviced the front brakes only, and Mr. [redacted] paid for the front brakes only.
While I regret that Mr. [redacted] is dissatisfied, nothing further is due or owed in regards to this complaint.
Very Truly Yours,
[redacted]
See attachment for original response.This letter acknowledges the receipt of a consumer complaint dated October 13, 2016. As you know, Oxmoor Collision Center appreciates the opportunity to respond whenever a customer complaint is brought to our attention,On or about August 15, 2016Ms. [redacted]...
dropped off her Ford Fusion to repair a front cover that was damaged while in for repairs at Oxmoor Ford, Oxmoor Collision Center was instructed to paint the front cover and touch up the back deck lid trim. When Ms. [redacted] picked up her vehicle on August 19, 2016 she did not comment about the color not matching, Ms, [redacted] called back a few days later stating that she was not happy with the repairs. She returned the vehicle on August 26 and was provided with a rental car at Oxmoor Collision Center's expense.The Fusion was ready for pick up on September 2", but Ms. [redacted] did not pick up her vehicle until September 14. The front cover matched better than the factory rear and Ms. [redacted] did not complain at the time when she picked it up.Since Oxmoor Ford Lincoln has received the Revdex.com complaint I have attempted to call Ms. [redacted] on October 14" and again on October 19, 2016. I have left messages both times and as of today have not heard back from her.Please ask Ms. [redacted] contact me at ###-###-#### so Oxmoor Collision Center can address any concerns Ms. [redacted] may have.Sincerely,[redacted]
At the time that the first latch was replaced, that was indeed the one that was failing. There was, at that moment in time, no sign of failure in the other latch. While we can appreciate her frustration, the work was performed by a certified Honda technician who followed all standard professional protocols. The diagnosis was not incorrect. Additionally, it does appear odd to us that we would hear about her safety concerns almost a full year after her last visit. To repeat our stance, we are happy to stand by work that we performed, and within the terms (one year/12,000 miles) agreed upon. The issue that she is complaining about was never performed by us. As a side note, mileage is a factor when it comes to both warranties and failure ratios. The older the vehicle, and the more miles that it has, the more prone to failures it will become.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here
While they are correct, after several calls, the mistake in the sales tax was taken care of but none of my other complaints were addressed. And, as of Saturday August 15, you can still call their sales people and be told the same thing I was, (and the calls say they are recorded for quality assurance), they will quote you a payment and assure you that it is all inclusive. That you don't have to go to the BMV, even in Indiana until it's time to renew your plates next year, that the payment they tell you is a quote, not an estimate, all you have to do is come in and sign the papers. So obviously they don't mention that you won't get your paperwork to legally registered your vehicles until the day before your temporary tag expires, which in my case cost us a days wages. I find this practice not just unethical but an outright SCAM! How many people have to go through this? No wonder they are not accredited by the Revdex.com!
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted]
I received a call from the General Manager of the dealership today. He was not at the store during my visit. He apologized for the issue and agreed to honor the price listed on the internet. I could not find a way to update this complaint through Revdex.com or anyone to speak with...
regarding this. If it could be noted that a resolution has been reached between Oxmoor Ford and I. Thanks, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]