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Silkscreened Plastics, Inc.

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Silkscreened Plastics, Inc. Reviews (2)

As we said before, why would we have had a service call if the blower had been working.  The service tech said he thought there was an issue with the wall switch which was not true.  The unit was unplugged from the outlet INSIDE where we could not get to it - only the...

installers can get to that when they installed it.  The blower did not work, continued not to work after he was there. We checked the switch and everything. Finally when it was getting cold we went in from the back side of the fire place and found the pig tail dangling - THE BLOWER WAS NOT PLUGGED IN AND THAT'S WHY IT HAD NEVER WORKED.  HOW CAN YOU SIDE WITH THEM WHEN IT WAS AN OBVIOUS INSTALLATION ISSUE?  THE BLOWER NEVER WORKED UNTIL WE PUT A HOLE IN THE WALL AND FOUND THE PROBLEM OURSELVES!!The only reason my husband offered the remote was because it was about the price of the service call & actually they said it was supposed to come with one in the first place.  True, we had looked at many fireplaces, trying to find the right one for the corner we were putting it in, but that is the only reason he suggested the remote.  That or money back, they simply did not do there job & honestly am quite disappointed you will take a companies word over a customer's word when we had the proof in our house where the blower was UNPLUGGED!Please respond to this email.Thank you kindly,[redacted]

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